Really happy with the service provided
Really happy with the service provided, specially the assistance we had from Lucy Davis. The issue raised was efficiently resolved and was followed up. Very pleased.

Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
Prime Property Management receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Paige, Emily, and Bow. Reviewers frequently commend the team's responsiveness and professionalism, noting that inquiries are handled promptly and with empathy.
Many appreciate the clear communication and support throughout various property management processes, which contributes to a smooth experience. However, some customers express concerns about the management fees being on the higher side, particularly in relation to the services rendered. Despite this, the overall sentiment remains highly favorable, with consumers consistently praising the helpfulness and efficiency of the staff. Overall, Prime Property Management is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,024 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.9 | 34 |
| Apr 25 | 4.9 | 34 |
| May 25 | 4.4 | 28 |
| Jun 25 | 4.7 | 35 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team”
“There are not stars low enough to rate this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | +1% | 1,024 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | +3% | 423 |
Bottom line: Prime Property Management is #2 of 5 on overall rating in this group. On value, Hornsby Electric scores higher (4.4 vs 3.8).
1,000 reviews of Prime Property Management. Filter by what matters to you.
Really happy with the service provided, specially the assistance we had from Lucy Davis. The issue raised was efficiently resolved and was followed up. Very pleased.
I must say the professionalism shown by Tia in resolving my parking tickets has been great. Myself working in customer service field could see the attributes of Tia in conformity with the standards which reflect on an organisation. The prompt action to resolve an issue is what really matters to a customer and Tia did put all the efforts. A valuable team member to have on board.
The account servicing team have always been very helpful from day one of when they started managing our building. Tierney and Lucy Davis in particular have been very responsive and helping to find solutions whenever a question or problem posed from myself. I appreciate the attentiveness and the can do attitude from the team. Thank you
Quick answers to the questions people ask most.
Prime Property Management typically provides comprehensive property management services including tenant screening, rent collection, property maintenance, and lease administration. They may also offer marketing services to help fill vacancies and handle tenant relations on behalf of property owners.
Business hours vary by location and should be confirmed by contacting Prime Property Management directly. Most property management companies operate during standard business hours with emergency maintenance available 24/7.
You can typically reach Prime Property Management through their website, phone, or email. Contact information is usually available on their official website or business listings.
Many property management companies handle both residential and commercial properties, though services may vary by property type. Contact Prime Property Management directly to confirm what types of properties they manage in your area.
Property management companies typically require a management agreement, property details, and relevant documentation about the property. The specific requirements and onboarding process should be discussed during an initial consultation.
Property management companies usually have systems in place for tenants to submit maintenance requests online or by phone. They typically coordinate with trusted contractors and vendors to address issues promptly.
Most property management companies provide regular financial statements and reports to property owners. These typically include income and expense summaries, though specific reporting details vary by company.
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Tia Booth has been extremely helpful and prompt in resolving an issue with the parking charge notices issued for my vehicle, which were due to an error in the vehicle permit system.
Great service from Gilly Hollis at Prime, so quick and efficient.
My tenant has been issued 4 parking tickets incorrectly in last 2 weeks . Each time I have contacted Tia Booth. She has been really helpful, she found there was an issue needing updating of parking permits and promised to get the tickets cancelled each time and has done so. Thank you Tia . Would be wonderful if the parking management could update the e-permits
I have always found them to be efficient. Whenever I have a query Demi Williams answers super fast with a solution, and you can't ask for more than that. Gold Star!
Prime Property Management came in to replace a previous property agent who has systemically exploited apartment owners by considerably escalating costs and providing shambolic service quality over several years. Prime have been well structured with the commitment and proactive service given by Tierney Elkins, Primes property manager, significantly improving the quality of service delivered. Thank you.
So grateful for everything that Lucy Castle at Prime Property Management did to help us after the death of a relative who owned a flat that they manage. Lucy made the whole process seamless and, in a very tragic situation, she just made this part of the process so smooth. Responsive, effective and just so kind - thanks!
Would like to name Bonnie Davis for her excellent service. She was really helpful and swift in dealing with my query
Received a PCN for parking where I live. I called the property management company and spoke to Tia. She reassured me that the PCN will be cancelled and my car registration noted on their system. Tia was friendly, calm & reassuring during the phone conversation. She followed up with an email later to inform me that PCN is revoked. Tia is an absolute star!!
I received a parking ticket which was unfairly issued. On communication with a very helpful member of staff (Lucy Davis) this was quickly resolved. Lucy was very helpful, efficient and polite.
Anita was friendly, and very helpful. I am a prospective buyer for one of the flats and she helped me understand some key info. She was keen to help. Very refreshing.
Aisha helped me with a query I had about two legal documents used in the purchase of our flat. She was extremely helpful and explained very clearly the legal aspects of the documents, how and why they had been produced and exactly what they were used for. This helped me immensely in my dealings with my solicitor. Aisha then forwarded the documents to the other party because they had mislaid them. And she followed up the next day to check whether the situation had been resolved and could she do anything further. Overall I found her very professional, clear, helpful and understanding of the situation.
Getting an incorrect parking ticket. I contacted the property management as the parking company was not taking my appeal seriously I spoke with a very lovely lady called Anita who reassured me she will help and see what could be done. Sent her the details and within two hours I received an email from Anita informing me that the ticket was cancelled as she had contacted the company. I found her fast efficient and very approachable. Thank you Anita
The staff are friendly and keen to help (I spoke to Tierney and Katie) but all processes are very slow even in an urgent situation. This isn't the fault of the staff per se as they hire out the engineers but I think mote preventative repairs as opposed to responsive would be beneficial.
I have contacted Tia in regard to a parking fine. She has dealt with my query very professionally and timely.
Service areas vary by property management company and location. Contact Prime Property Management directly to confirm whether they provide services in your specific area.
Property management companies typically conduct background checks, credit checks, and verify employment and rental history. The specific screening criteria and process should be discussed when setting up management services.
Many property management companies offer online portals for property owners to view financial information, maintenance requests, and property updates. Check with Prime Property Management about their available online services.
Property management companies typically have emergency procedures in place for urgent situations like water leaks or security issues. They usually maintain relationships with emergency contractors and have protocols for handling after-hours emergencies.
Property management contract terms vary by company and can range from month-to-month to annual agreements. Contract length and termination policies should be discussed before signing any management agreement.
Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
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