Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
Prime Property Management receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Paige, Emily, and Bow. Reviewers frequently commend the team's responsiveness and professionalism, noting that inquiries are handled promptly and with empathy.
Many appreciate the clear communication and support throughout various property management processes, which contributes to a smooth experience. However, some customers express concerns about the management fees being on the higher side, particularly in relation to the services rendered. Despite this, the overall sentiment remains highly favorable, with consumers consistently praising the helpfulness and efficiency of the staff. Overall, Prime Property Management is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,024 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.9 | 34 |
| Apr 25 | 4.9 | 34 |
| May 25 | 4.4 | 28 |
| Jun 25 | 4.7 | 35 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team”
“There are not stars low enough to rate this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | +1% | 1,024 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | +3% | 423 |
Bottom line: Prime Property Management is #2 of 5 on overall rating in this group. On value, Hornsby Electric scores higher (4.4 vs 3.8).
1,000 reviews of Prime Property Management. Filter by what matters to you.
I had a major issue with penalty notices for parking in my property and I contacted Tia Booth from Prime Property Management regarding this matter. She took over the issue and solved it in a short period. From the moment I reached out for assistance, she was prompt, professional, and extremely polite. I appreciate all the efforts she put in to ensure my issue was sorted.
Prime have been a breath of fresh air compared to numerous other property management companies that we have had over the past 5+ years. This is mostly due to Mina who has been amazing to work with! She is super organised, communicates clearly, and always go the extra mile to make sure everything runs smoothly when it comes to works or any queries. Anytime there’s a challenge, they handle it quickly and professionally, which makes a big difference. She is also friendly, reliable, and easy to trust. I’d definitely recommend Prime and Mina to anyone looking for a dependable and efficient service. Keep up the great work!
Quick answers to the questions people ask most.
Prime Property Management typically provides comprehensive property management services including tenant screening, rent collection, property maintenance, and lease administration. They may also offer marketing services to help fill vacancies and handle tenant relations on behalf of property owners.
Business hours vary by location and should be confirmed by contacting Prime Property Management directly. Most property management companies operate during standard business hours with emergency maintenance available 24/7.
You can typically reach Prime Property Management through their website, phone, or email. Contact information is usually available on their official website or business listings.
Many property management companies handle both residential and commercial properties, though services may vary by property type. Contact Prime Property Management directly to confirm what types of properties they manage in your area.
Property management companies typically require a management agreement, property details, and relevant documentation about the property. The specific requirements and onboarding process should be discussed during an initial consultation.
Property management companies usually have systems in place for tenants to submit maintenance requests online or by phone. They typically coordinate with trusted contractors and vendors to address issues promptly.
Most property management companies provide regular financial statements and reports to property owners. These typically include income and expense summaries, though specific reporting details vary by company.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Leasehold Pack A pack was requested and issued promptly by Amber Carpenter and emails replied to immediately. Very happy with the service provided.
Even though Emily Forbes wasn't the designated account manager for my property, she has been incredible! There were a few teething issues after moving in and she's been so prompt at dealing with them and even followed up with me when I wasn't responding as quickly as I should, just to make sure all was ok. Thank you Emily! :)
We recently changed property management to Prime and had Bonnie Davis allocated to us. She has been super professional, responsive and transparent. Handover teething problems and some urgent issues that came up were quickly and thoroughly dealt with and many improvements already achieved within two months only. The contrast to the previous situation is immense!
Thank you to Rosie Glenn and Lucy Davis from Prime for organising the installation of additional street lighting. Their service was both efficient and professional and the lighting is much appreciated by all the residents
Mina Fouladi recently took over the management of our block and has been extremely helpful in dealing with issues, responding promptly to requests and actioning them accordingly. I'm giving this review four stars instead of five because Prime Property and their Major Works Department is also managing a large project for our block and this has proved frustrating and less satisfactory with a number of long delays and an absence of clear and prompt communication characterising the process.
Gamze has great communication and is very pleasant. Prime are fortunate to have a great colleague.
With a complex admin transfer from old to new Prime Managing Agent I found Joshua Mendoza extremely helpful in explaining a sensitive issue on Service Charge. His patience was very welcome
Suela, was very helpful and stepped in to sort out some outstanding information needed when I was selling my property. She managed to get things moving and find out what was necessary and I got the impression she was really trying to do her best. Many thanks Suela.
Just purchased a property under Prime Management, and have had a super positive experience with Katy and team so far, especially given in depth and extensive questions I had, and very swift and professional response rates. Long may it continue!
Our Property Manager - Tierney Elkins is always helpful, understanding and responsive to the issues I report regarding the site. Recently a third-party let us down so Tierney offered to see if she could find a contractor who could assist, she did and the issue was resolved quickly without any further hassle.
Thank you to Emily Forbes for your outstanding assistance. Emily was very friendly, understanding and professional from the first time I spoke to her. She was prompt and kept me up to date on the issue I had. She’s been a pleasure to talk to. Thank you Emily, I appreciate all your help.
A very good company! Reply to communication in a decent time period and open to suggestions. I have been dealing with Toby Blizzard lately, he is really friendly and approachable and any issues are dealt with quickly and competently.
Prime Property has been managing our block, for some years. They have successfully navigated a complex roof renewal project. Our property manager Gilly Hollis has been very helpful throughout this process in responding and addressing our concerns, as well as organizing a useful AGM meeting recently to discuss the way forward.
Our small blocks of flats have recently moved to Prime Management and I wish we had moved sooner. The difference in dealing with Prime is polar opposite to the awful experience we put up with with the management company before. I have been very impressed with Emily Forbes, who has gone out of her way to give detailed updates of an issue I have been trying to resolve, offering solutions. It has been a pleasure to deal with her and know that any concerns will be dealt with promptly. Thank you.
Service areas vary by property management company and location. Contact Prime Property Management directly to confirm whether they provide services in your specific area.
Property management companies typically conduct background checks, credit checks, and verify employment and rental history. The specific screening criteria and process should be discussed when setting up management services.
Many property management companies offer online portals for property owners to view financial information, maintenance requests, and property updates. Check with Prime Property Management about their available online services.
Property management companies typically have emergency procedures in place for urgent situations like water leaks or security issues. They usually maintain relationships with emergency contractors and have protocols for handling after-hours emergencies.
Property management contract terms vary by company and can range from month-to-month to annual agreements. Contract length and termination policies should be discussed before signing any management agreement.
Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
This profile hasn't been claimed by the business owner.
