Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
Prime Property Management receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Paige, Emily, and Bow. Reviewers frequently commend the team's responsiveness and professionalism, noting that inquiries are handled promptly and with empathy.
Many appreciate the clear communication and support throughout various property management processes, which contributes to a smooth experience. However, some customers express concerns about the management fees being on the higher side, particularly in relation to the services rendered. Despite this, the overall sentiment remains highly favorable, with consumers consistently praising the helpfulness and efficiency of the staff. Overall, Prime Property Management is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,024 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.9 | 34 |
| Apr 25 | 4.9 | 34 |
| May 25 | 4.4 | 28 |
| Jun 25 | 4.7 | 35 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team”
“There are not stars low enough to rate this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | +1% | 1,024 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | +3% | 423 |
Bottom line: Prime Property Management is #2 of 5 on overall rating in this group. On value, Hornsby Electric scores higher (4.4 vs 3.8).
1,000 reviews of Prime Property Management. Filter by what matters to you.
Excellent experience just now. Phoned the legal department with a technical query relating to the building where I am a leaseholder. Put through the Anna Nicolaou in the legal team whose answer was well-informed, clear, helpful and friendly. Left an extremely good impression.
Anita at Prime was super responsive helping with some missing keys. She was very helpful and fast to resolve everything.
Quick answers to the questions people ask most.
Prime Property Management typically provides comprehensive property management services including tenant screening, rent collection, property maintenance, and lease administration. They may also offer marketing services to help fill vacancies and handle tenant relations on behalf of property owners.
Business hours vary by location and should be confirmed by contacting Prime Property Management directly. Most property management companies operate during standard business hours with emergency maintenance available 24/7.
You can typically reach Prime Property Management through their website, phone, or email. Contact information is usually available on their official website or business listings.
Many property management companies handle both residential and commercial properties, though services may vary by property type. Contact Prime Property Management directly to confirm what types of properties they manage in your area.
Property management companies typically require a management agreement, property details, and relevant documentation about the property. The specific requirements and onboarding process should be discussed during an initial consultation.
Property management companies usually have systems in place for tenants to submit maintenance requests online or by phone. They typically coordinate with trusted contractors and vendors to address issues promptly.
Most property management companies provide regular financial statements and reports to property owners. These typically include income and expense summaries, though specific reporting details vary by company.
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PCN'S were cancelled as the parking took place on Sunday to 5.50 Monday morning so should not be charged April at Prime property was very helpful & acted very quickly when we queried the charges she is a credit to the company
Very good service from Anna Nicolaou who gave me an answer to a query even on her day off! Thank you for the help
Anita who was dealing with my case is very quick to respond, she’s done all the chasing and always followed up giving updates. Made whole experience very positive.
Basic stuff like cleaning either not done, or done late. More serious things done slowly or in a manner that suggests profit maximisation, rather than good service. Lack of clarity on pricing. Slow reply to emails, if at all, and a frequent change of personnel don't help. If there was a decent alternative, we'd take it. Very disappointing.
PP are supposedly responsible for managing my block. They have failed repeatedly to address (i) a flood which was caused by their own negligence and (ii) a leak which they have not yet actioned eve though highlighted nearly 4 months ago. Service is rude, staff just push you around and I would NOT recommend them to manage any block.
query sorted quickly friendly advice
We lived in a block managed by Prime for a number of years. We found them to be a good management agency in comparison to other agencies we've had. We particularly found Laura to be extremely responsive and to really care about the residents issues. We have had a very long process of getting building safety fund approval for our cladding works and Laura and the team have worked really hard to get that for us and kept us well updated. Repairs etc. to the building have always been done pretty swiftly too. I will say the only downside was that on selling our property we required a "Management pack" of information for our solicitors and this was quite expensive. This wasn't the fault of the individuals working at Prime and I believe this is very common for leaseholds, but feels a bit exploitative as no upper limit cost and no way round it.
Had to get some details from Prime regarding our property charges and was referred to Katy. Katy was extremely helpful and professional in digging them out as well as offering to help for any subsequent follow ups. Very much appreciated Katy.
We live in a block of flats managed by prime property - so far they've been a great managing company. Transparent throughout the purchase process in regards to building costs, and when we had a leak from another flat they were very quick to help us with any information needed for insurance claims regarding the leak. Georgia, our property manager, is always helpful over email and quick to respond.
PPM have been our managing agents for several years. We have been impressed with the service from Grace and Genevieve who combine patience, responsiveness and professionalism. Many thanks
I was reluctant about approaching Prime main office as I haven’t had the best experience with them at all. However, on my recent contact with Emily Forbes, this was a very different and extremely positive experience. She was understanding, helpful, really prompt with her replies and helped me to get the matter resolved. Hoping she will be assigned to the Bromley Prime sites as definitely a much more positive experience than previous interactions with Prime in the last year. Emily, thank you so much!
Very positive - a nightmare property firm previously managed us, but at PPM, Steve and Demi have helped us though the move to them. A few bumps along the way, but that's to be expected, but now have a budget that is competitive plus we actually get responses from the PPM team. This wasn't happening before we moved. Special mention to Genny Tagarro, Credit Control Assistant, who has helped me, and other residents sort out service charge payments - always very quickly and courteously - thank you Genny!
i dealt with anita sloan, a thoroughly pleasant experience ,she seamlessly combines ,efficiency and grace.almost makes parting with money tolerable
Service areas vary by property management company and location. Contact Prime Property Management directly to confirm whether they provide services in your specific area.
Property management companies typically conduct background checks, credit checks, and verify employment and rental history. The specific screening criteria and process should be discussed when setting up management services.
Many property management companies offer online portals for property owners to view financial information, maintenance requests, and property updates. Check with Prime Property Management about their available online services.
Property management companies typically have emergency procedures in place for urgent situations like water leaks or security issues. They usually maintain relationships with emergency contractors and have protocols for handling after-hours emergencies.
Property management contract terms vary by company and can range from month-to-month to annual agreements. Contract length and termination policies should be discussed before signing any management agreement.
Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
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