Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
Prime Property Management receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Paige, Emily, and Bow. Reviewers frequently commend the team's responsiveness and professionalism, noting that inquiries are handled promptly and with empathy.
Many appreciate the clear communication and support throughout various property management processes, which contributes to a smooth experience. However, some customers express concerns about the management fees being on the higher side, particularly in relation to the services rendered. Despite this, the overall sentiment remains highly favorable, with consumers consistently praising the helpfulness and efficiency of the staff. Overall, Prime Property Management is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,024 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.9 | 34 |
| Apr 25 | 4.9 | 34 |
| May 25 | 4.4 | 28 |
| Jun 25 | 4.7 | 35 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team”
“There are not stars low enough to rate this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | +1% | 1,024 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | +3% | 423 |
Bottom line: Prime Property Management is #2 of 5 on overall rating in this group. On value, Hornsby Electric scores higher (4.4 vs 3.8).
1,000 reviews of Prime Property Management. Filter by what matters to you.
Excellent service received from April Davis at Prime. I had several issues recently which were dealt with promptly and efficiently. April's tenacity solved a parking issue I had she also brokered a solution with another resident for me. Both items resulted in positive outcomes which reduced potential expenses to me. Grateful for April's engagement and responsiveness.
Amy rose was super speedy in her response and able to resolve my issue very quickly. Would highly recommend, Thanks so much for your help.
I got in touch with our property manager, Katie Williams, with regards to a parking issue we had outside our property with UKPC. Katie dealt with the issue with great professionalism and gave us feedback accordingly. Thank you so much for your help Katie, we really appreciate it
Quick answers to the questions people ask most.
Prime Property Management typically provides comprehensive property management services including tenant screening, rent collection, property maintenance, and lease administration. They may also offer marketing services to help fill vacancies and handle tenant relations on behalf of property owners.
Business hours vary by location and should be confirmed by contacting Prime Property Management directly. Most property management companies operate during standard business hours with emergency maintenance available 24/7.
You can typically reach Prime Property Management through their website, phone, or email. Contact information is usually available on their official website or business listings.
Many property management companies handle both residential and commercial properties, though services may vary by property type. Contact Prime Property Management directly to confirm what types of properties they manage in your area.
Property management companies typically require a management agreement, property details, and relevant documentation about the property. The specific requirements and onboarding process should be discussed during an initial consultation.
Property management companies usually have systems in place for tenants to submit maintenance requests online or by phone. They typically coordinate with trusted contractors and vendors to address issues promptly.
Most property management companies provide regular financial statements and reports to property owners. These typically include income and expense summaries, though specific reporting details vary by company.
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Amy-Rose was super helpful when I needed a fob delivered urgently- she went the extra mile to ensure my tenant was able to access the development while we were waiting for the fob. Then, when there was a delay in the delivery, she kept me fully updated. 10 out of 10 for attention to detail and completion of a small but necessary task!
I just want to say how happy and efficient dealing with Georgia Hazell at Prime was. Door slamming in the corridor outside my flat in Surrey House Croydon. Not a major problem but annoying all the same. I sent Georgia a picture and email thinking it wouldn’t get fixed and today she emailed me to tell me it was all done and working properly. Thanks Georgia
I have been dealing with Hannah at Prime property as an owner and Director of a property that they are managing. Hannah has made my life easier by her prompt, efficient handling of various issues. I cant thank you enough Hannah for relieving the stress . All the best , L. Miller
I called to request for a service charge statement and the person I spoke to Jasmine understood what I need and she responses quick. Thank you Jasmine very good service.
I received excellent service from the staff I am extremely happy last time I spoke it was Emily she was friendly and helpful.
Please note this review is for the Bromley branch and I doubt the 5 star reviews here are genuine and true. Following my review in June 2024, the communal door is still not working and residents continue to be exposed to risks. They ignored my complaints thanks also to the Property Ombudsman who is another mess and let them get away with murder. Also, this organization has a reputation in the neighbourhood I live in, but somehow they all get 5-star reviews in here. Perhaps the £10.00 voucher offered and their friends help them disguise the illegal way they trade. Shame
As property managers for my flat I have found the service from Prime Property excellent. The event interactions I have had with April, provided me with an efficient service, quick response time and a positive outcome for my query. Thank you again.
I spoke with Anita Sloan today at Prime Property. She was very helpful and responded to my queries very quickly as well as giving me full and detailed information over the telephone. I was very impressed with the service I received.
I called Prime to report a broken lift in the apartment block and received a prompt response from Emily who ensured technicians were sent out on the same day and the problem rectified. She also made several follow up calls which was reassuring. Great customer service!
Prime have been managing the communal areas of our apartment block for several years now. As a landlord, I have found them responsive, efficient and very helpful. Most importantly, the property has been well maintained. Tierney Elkins has been our manager and she has proved to be excellent.
Service areas vary by property management company and location. Contact Prime Property Management directly to confirm whether they provide services in your specific area.
Property management companies typically conduct background checks, credit checks, and verify employment and rental history. The specific screening criteria and process should be discussed when setting up management services.
Many property management companies offer online portals for property owners to view financial information, maintenance requests, and property updates. Check with Prime Property Management about their available online services.
Property management companies typically have emergency procedures in place for urgent situations like water leaks or security issues. They usually maintain relationships with emergency contractors and have protocols for handling after-hours emergencies.
Property management contract terms vary by company and can range from month-to-month to annual agreements. Contract length and termination policies should be discussed before signing any management agreement.
Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
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