THEY JUST DON’T WANT TO PAY CONTRACTORS!
THEY JUST DON’T WANT TO PAY CONTRACTORS!

Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
Prime Property Management receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Paige, Emily, and Bow. Reviewers frequently commend the team's responsiveness and professionalism, noting that inquiries are handled promptly and with empathy.
Many appreciate the clear communication and support throughout various property management processes, which contributes to a smooth experience. However, some customers express concerns about the management fees being on the higher side, particularly in relation to the services rendered. Despite this, the overall sentiment remains highly favorable, with consumers consistently praising the helpfulness and efficiency of the staff. Overall, Prime Property Management is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,024 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.9 | 34 |
| Apr 25 | 4.9 | 34 |
| May 25 | 4.4 | 28 |
| Jun 25 | 4.7 | 35 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team”
“There are not stars low enough to rate this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | +1% | 1,024 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | +3% | 423 |
Bottom line: Prime Property Management is #2 of 5 on overall rating in this group. On value, Hornsby Electric scores higher (4.4 vs 3.8).
1,000 reviews of Prime Property Management. Filter by what matters to you.
THEY JUST DON’T WANT TO PAY CONTRACTORS!
Anita was great to deal with - really helpful and efficient. Thanks!
Thank you Tierney for continued amazing support and service! We moved to Prime less than 5 months ago and initial service, response and confidence was great but I did leave a review a few months ago saying it was early days. I’m back to say, Prime and Tierney have continued to be great! Best decision to move to them - communication and response continue to be great, site is improving and Tierney has managed to tackle and resolve an anti social behaviour issue we’ve had for years on the site in a matter of months I’d have been happy to pay more for this service but in fact we pay less with Prime!! Thank you Tierney
Quick answers to the questions people ask most.
Prime Property Management typically provides comprehensive property management services including tenant screening, rent collection, property maintenance, and lease administration. They may also offer marketing services to help fill vacancies and handle tenant relations on behalf of property owners.
Business hours vary by location and should be confirmed by contacting Prime Property Management directly. Most property management companies operate during standard business hours with emergency maintenance available 24/7.
You can typically reach Prime Property Management through their website, phone, or email. Contact information is usually available on their official website or business listings.
Many property management companies handle both residential and commercial properties, though services may vary by property type. Contact Prime Property Management directly to confirm what types of properties they manage in your area.
Property management companies typically require a management agreement, property details, and relevant documentation about the property. The specific requirements and onboarding process should be discussed during an initial consultation.
Property management companies usually have systems in place for tenants to submit maintenance requests online or by phone. They typically coordinate with trusted contractors and vendors to address issues promptly.
Most property management companies provide regular financial statements and reports to property owners. These typically include income and expense summaries, though specific reporting details vary by company.
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I had a parking issue. Kasey Beckinsale sort it out in urgent basis.She was very helpful and supportive. Thanks Kasey Beckinsale. Wishes for all the best.
Lease management of the block of 26 flats has been very poor in the past 12 months. They used to provide a good service approximately 24 months ago but it has gotten worse and worse over the past 12 months. I suspect that they have taken on too many properties and cannot cope with the demand. We have had water leak issues in 5 flats for over a year, as well as the electrics not workings in some places, and they are still not resolved. This is not a funds issue because even after all of the funds were made available and approved, Prime have been sitting on it for 2 months with no action.
Amy-Rose acted quickly on my request and came back to me with a polite and helpful response. Great customer service skills and really appreciated.
Prime Management have blocked my access to the payment system because of an unsubstantiated disupte that has been going on for several years - This means I can not check my balances nor can I make the payments outstanding. The case has been with their legal team for several months with no progress having been made and in this time they cut off my access and are demading payment without allowing me a means to check and pay what is due.
The Prime management is very helpful! Recently I contacted them about an issue and the Junior manager Jorja McDonald had quite fast response for this and kept giving the updates. Finally this issue has been resolved, Jorja has been always helpful!
Anita was so helpful and prompt to deal with my query, everything was so efficiently handled. Big thanks Anita! It's much appreciated :)
First class service from Jorja McDonald at Prime. I made a request for overhanging trees to be trimmed. Jorja responded quickly to emails, called to advise works had been approved and then checked to make sure everything was completed to my satisfaction. Great service.
I would not even give this company 1 star. Prime took over management in 2017 and has absolutely trashed this building. They have done zero maintenance apart from calling contractors to come out and fix things, then forget about it. We have some serious issues with the garden which they never fixed. The louvres were so rusty the metal was falling off. These louvres should have been replaced in 2018, 2019 or any time, but they were ignored. I had to pay to replace them myself because I got fed up with waiting for them. They were in a place where children play and hazardous. We had sewage leak in the garden which they never cleaned up. Again putting children's lives at risk. The building has been left to rot since this company too over. People dump rubbish everywhere in this building, inside and outside and Prime does not know how to stop them. I could go on about how disgraceful this company is but I don't have the time. Suffice to say their neglect of the building has cost me £100K in the value of my property. It is that bad. STAY AWAY FROM PRIME. Responding to Prime. I knew they would say that. This company has been managing this site since 2017. To say that they have been constrained is absolute rubbish!! They have never once mentioned the problems we have in the meetings. They have never proposed any remedial works. They have never said anything about it at all apart from blaming somebody else for their incompetence. Prime's paperwork is always mediocre and the figures they sent to us are always incorrect. A 10 year can do better maths than this company. They join the ranks of the Post Office when it comes to honesty and taking responsibility. The fact is Prime is totally incompetent and their property manager doesn't have a clue what she's doing.
I had a really complicated bit of historical records to track down . Anita helped with my call to as patient resourceful and got the information I needed . Thank you
Service areas vary by property management company and location. Contact Prime Property Management directly to confirm whether they provide services in your specific area.
Property management companies typically conduct background checks, credit checks, and verify employment and rental history. The specific screening criteria and process should be discussed when setting up management services.
Many property management companies offer online portals for property owners to view financial information, maintenance requests, and property updates. Check with Prime Property Management about their available online services.
Property management companies typically have emergency procedures in place for urgent situations like water leaks or security issues. They usually maintain relationships with emergency contractors and have protocols for handling after-hours emergencies.
Property management contract terms vary by company and can range from month-to-month to annual agreements. Contract length and termination policies should be discussed before signing any management agreement.
Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
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