Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
Prime Property Management receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Paige, Emily, and Bow. Reviewers frequently commend the team's responsiveness and professionalism, noting that inquiries are handled promptly and with empathy.
Many appreciate the clear communication and support throughout various property management processes, which contributes to a smooth experience. However, some customers express concerns about the management fees being on the higher side, particularly in relation to the services rendered. Despite this, the overall sentiment remains highly favorable, with consumers consistently praising the helpfulness and efficiency of the staff. Overall, Prime Property Management is viewed positively, with a strong emphasis on quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 1,024 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 4.6 | 25 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.9 | 34 |
| Apr 25 | 4.9 | 34 |
| May 25 | 4.4 | 28 |
| Jun 25 | 4.7 | 35 |
| Jul 25 | 4.4 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 5.0 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We are currently going through a difficult legal issue with a resident and had to seek help from Prime legal team”
“There are not stars low enough to rate this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.8 out of 5 (good) | 4.2 out of 5 (good) | +1% | 1,024 |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,129 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | 1.0 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | 1.8 out of 5 (poor) | — | 596 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | — | +3% | 423 |
Bottom line: Prime Property Management is #2 of 5 on overall rating in this group. On value, Hornsby Electric scores higher (4.4 vs 3.8).
1,000 reviews of Prime Property Management. Filter by what matters to you.
I have had a very positive experience with individual members of staff. Recently Hannah Gray in the out of hours team was especially helpful on a Friday evening. She was friendly, reassuring , knowledgeable and professional and quickly arranged the appropriate help. Thank you!
Tierney Elkins is very responsive and has proved to be a great asset to our management of our block in Borough London SE1. Very efficient and communicative.
Quick answers to the questions people ask most.
Prime Property Management typically provides comprehensive property management services including tenant screening, rent collection, property maintenance, and lease administration. They may also offer marketing services to help fill vacancies and handle tenant relations on behalf of property owners.
Business hours vary by location and should be confirmed by contacting Prime Property Management directly. Most property management companies operate during standard business hours with emergency maintenance available 24/7.
You can typically reach Prime Property Management through their website, phone, or email. Contact information is usually available on their official website or business listings.
Many property management companies handle both residential and commercial properties, though services may vary by property type. Contact Prime Property Management directly to confirm what types of properties they manage in your area.
Property management companies typically require a management agreement, property details, and relevant documentation about the property. The specific requirements and onboarding process should be discussed during an initial consultation.
Property management companies usually have systems in place for tenants to submit maintenance requests online or by phone. They typically coordinate with trusted contractors and vendors to address issues promptly.
Most property management companies provide regular financial statements and reports to property owners. These typically include income and expense summaries, though specific reporting details vary by company.
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We have been using Prime for some time now. Initially the service was not good with our previous Building Manager. When Kellan Ellkins was appointed things changed dramatically. Any problems were dealt with professionally and speedily. Kellan is prepared to explain why sometimes there are delays and he handled our AGM very efficiently. It is a pleasure to work with him
Anita Sloan helped me today with my queries on my service charge. I found her to be friendly, efficient and very responsive to my queries.
Phones are answered in a timely manner and staff do their best to find an appropriate staff member to speak with. My building manager is Kellan. Since he has been the building manager for the block there has been a huge turnaround in communication between Prime and the block. Eg. Kellan and I have "worked together" on the rubbish and recycling situation. I speak with Kellan when absolutely necessary about matters concerning the block. Kellan is happy to take calls, returns calls when he says he is going to, always replies to emails in a helpful and encouraging manner. His colleagues have always been helpful in his absence. Having Kellan as our building manager makes me feel like we are working together as a team... Prime and residents and in particular when we got Bromley Council involved in the lack of pick up for rubbish and recycling. I believe a number of people feel the difference in the block in that our queries get answered!
We are a large tower block that has been historically neglected with a volunteer board in recent years trying to get on top of things. We employed Prime a couple of years ago and they have been brilliant. Our current manager, Kellan, has done an excellent job of pushing through some major works, obtaining very competitive quotes and overseeing the organisation of these. He is knowledgeable, responsive, organised and polite.
An amazing individual call Aisha Rasool has been incredibly helpful in the last few weeks helping me sort some outstanding paperwork out. Answering emails and keeping me updated at every step of the way. Really impressed me.
I spoke to Aisha who works in the coveyancing team at prime property managemnt. She was friendly and very quick to responsd to the request. We need more people like this at the other end of the phone who listen patiently and understand the clients needs. Thanks a lot.
There was an issue with the parking situation at one of the sites where intruders were coming in to park in a private estate. Vehicles were coming into the estate covering their number plates so that they don't get caught on the APNR camera's. April took action by carrying out some detective work and being attentive, coming down to the site and placing warning notes on these vehicles to deter them from coming back and if the issue persisted then the next step was to employ a warden to come and monitor the site. So far I have noticed that since April actioned this, these vehicles have stopped parking in our bays.
Very pleased with the service from Prime PM and Tierney Elkins in particular. Prompt replies, good communication and always looking for solutions.
A BIG SHOUT OUT to Emily Forbes! I phoned yesterday because My Blockman Portal, threw an almighty tantrum....and blocked ME!!! Oh, the irony! Emily was completely professional. She made me feel valued and was willing to stay on the phone to make sure that I was okay with everything. JOB DONETH EMILY!!! And to top it all off, we had a right laugh!
Kellan Elkins provided a wonderful service! I was kept up to date all throughout the process and the lift was fixed in enough time for me to take my disabled mother to her doctor’s appointment. Many thanks!
Prime Property Management took over managing my property this year and they have been so on top of everything it has been brilliant. I would especially like to thank Naomi Verrell who looks after my property for always being attentive, friendly and quick to respond.
After having to wait quite some time to get an answer to my query, I picked up the phone and was fortunate enough to speak to Aisha, who solved the query I had been awaiting feedback on for over a week in just a couple of minutes. Brilliant. Not only that, Aisha also helped be with another on-going query regarding the sale of my flat under their management. Speak to Aisha, if you want something done. She is good, courteous and efficient!
Aisha Hopkins was excellent in dealing with a tricky issue with a leaking roof, she managed the whole process very well from finding quotations to supporting us when the contractors were on site, would recommend
Helped complete repair work on my flat in a timely manner and the quality of work was excellent. Only possible with the coordination of Kellan sourcing good contractors and also finding ones that were more cost efficient than the original quotes.
Sarah-Jane Cope a personable, responsive and effective Property Managing Agent - hugely recommend!
Service areas vary by property management company and location. Contact Prime Property Management directly to confirm whether they provide services in your specific area.
Property management companies typically conduct background checks, credit checks, and verify employment and rental history. The specific screening criteria and process should be discussed when setting up management services.
Many property management companies offer online portals for property owners to view financial information, maintenance requests, and property updates. Check with Prime Property Management about their available online services.
Property management companies typically have emergency procedures in place for urgent situations like water leaks or security issues. They usually maintain relationships with emergency contractors and have protocols for handling after-hours emergencies.
Property management contract terms vary by company and can range from month-to-month to annual agreements. Contract length and termination policies should be discussed before signing any management agreement.
Prime Property Management is a property management firm based in London and the South East, specializing in providing comprehensive estate management services to leaseholder-driven companies. The company advocates for the right to manage process, empowering leaseholders to take control of their residential blocks. Prime Property Management caters to both leaseholders and freeholders who meet specific criteria, ensuring a tailored approach to property management. The company offers a range of services, including 24-hour emergency contact, major maintenance work management, fire risk assessments, and building and grounds insurance. With a commitment to maintaining high service standards while keeping service charges affordable, Prime Property Management aims to deliver first-class estate management solutions. Their dedication to customer satisfaction is reflected in the positive feedback from their clientele, highlighting their proactive and responsive approach to property management.
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