Rebel Internet is a home internet service provider based in the UK, specializing in delivering fast and reliable broadband solutions. The company offers a range of services, including full fibre broadband with speeds of up to 1Gb, Wi-Fi, and home phone services. With a focus on customer satisfaction, Rebel Internet has received positive ratings on platforms like Trustpilot, highlighting its commitment to quality service and support.
Targeting residential customers who seek dependable internet connectivity, Rebel Internet aims to eliminate common issues associated with traditional broadband providers. The company's advanced hardware, including tri-band SuperPods, and dynamic cloud-powered software work together to optimize connectivity across multiple devices. This innovative approach ensures users experience minimal dead spots and interruptions, making Rebel Internet a suitable choice for families and individuals relying on a stable online presence for work, entertainment, and communication.
Rebel Internet has a positive customer experience.
Rebel Internet receives high praise for its customer service and reliable internet connection, with many reviewers highlighting the helpfulness of the staff and the seamless setup process. Customers appreciate the company's commitment to resolving issues quickly, often receiving credits for service interruptions.
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The flexibility of a monthly rolling contract is also a significant draw for consumers looking to avoid long-term commitments. However, some users express frustration with the difficulty of reaching knowledgeable representatives, particularly when dealing with technical issues. A few reviews mention that the internet speed did not meet expectations, indicating room for improvement in service delivery. Overall, the sentiment is overwhelmingly positive, with many recommending Rebel Internet for its excellent service and support.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.6
453
100%
-0.1
● Low
4.6 / 5 overall
=
453 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.4▼ 0.1
12-month avg
4.5
All-time
4.6
Category avg
3.8
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.3
17
Sep 24
4.5
22
Oct 24
4.6
32
Nov 24
4.5
33
Dec 24
4.4
19
Jan 25
5.0
23
Feb 25
4.1
18
Mar 25
4.6
41
Apr 25
4.7
39
May 25
4.4
41
Jun 25
4.4
28
Jul 25
4.6
26
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 453 most recent reviews.
Top praiseof 405 positive reviews
Customer service67%
271 mentions
Fast & efficient30%
121 mentions
Easy to use22%
88 mentions
Prices & value15%
60 mentions
“I can't imagine the mess I would be in with the undeserving, greedy broadband companies like Virgin Media, EE, Vodafo...”
On “Customer service” · Jul 19, 2025
Top complaintsof 41 negative reviews
Customer service56%
23 mentions
Cancellation24%
10 mentions
Installation17%
7 mentions
Charges17%
7 mentions
“UK call center yes, but every call reaches 'reception' who have no visibility to your account, nor any technical or c...”
On “Customer service” · Jul 21, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
Overall rating and review count for this company and similar companies
Real people. Makes a difference. Email support too.
Three days still to wait before Open Reach stick the new cable through my wall, but my dealings with Rebel's customer service people have been a positive breath of fresh air compared to others.
I'm not too good on the phone, told them this, and asked for email replies. My previous ISP knew this too but seemed obsessed with the idea that a quick phonecall would solve all problems. It's not the answer for everyone. If you're a bit deaf or a bit autistic the phonecalls create an extra barrier ;-(.
Josie at Rebel emailed me promptly and reassured me on a couple of points which were bothering me.
Although Rebel's big selling point is 'Wifi that actually works', she assured me my simple set up with an ethernet cable would be straightforward.
I'm looking forward to Wednesday.
John
Great customer service. The beginning of service was worrying as my internet kept dropping out and I work from home. But service was sent out super quick and the internet has been much better. It occasionally still freeze or drops out and is slightly slower than my last provider. However over all I am content
I have absolutely no complaints about Rebel Broadband. I’ve used their service for a month now with no problems with the service even when other providers were down. Can handle multiple devices uploading at once. Their customer service is one of the best I’ve experienced, fast replies, genuine people on the other side, and offer to find a solution to all my concerns. Couldn’t recommend enough.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Rebel Internet's customer service is unparalleled!
I've never experienced anything quite like Rebel's customer service. Despite problems with Openreach installing fibre into my apartment building, Rebel kept me constantly updated every step of the way.
When it became clear fibre installation was going to take longer than expected they got me set up with a standard connection at a discount as quickly as they could.
Kristi & Kevin were the two people I dealt with on their support team and if anyone from Rebel reads this, MAKE SURE THESE TWO GET A NICE BONUS.
As of writing this review Openreach are installing the fibre in my building so let's see how Rebel handle actually setting me up for the fibre I initially paid for...
After over 3 Months of service, I am very satisfied. Only one incident of the service being down, a forced reset may have been the thing to fix it. Customer Service has been helpful upon its installation, never needed to call them since. I hope this company continues to uphold it's excellent standards of service and hope it thrives, as a customer I am extremely happy to find a Coaxial Supplier that has honest and trusting businesses standards between them and the paying customer. I have only one complaint, but it's not Rebel Internet at fault, I don't think so: Openreach, upon installing the new cable, instead of laying a new line independently for us, they mooched the cable off of the neighbours, this doesn't make me comfortable at all and consider it to be lazy and even irresponsible. Overall very happy otherwise. Thank you because I'd overwise be with one of the untrustworthy big internet companies. Thank you!
Having moved home this week and having fibre installed I had to contact Rebel support for the first time because my WiFi was not working. I emailed the support and within 10 minutes I received a phone call from one of their engineers. Unfortunately the problem was with Openreach but Rebel contacted them and arranged an engineer to come out first thing the following morning. They also contacted me to make sure it had been resolved. So refreshing to have such good customer service. A rarity in this industry.
You get what it says on the tin , pleasant phone staff , and a good price with no messing !
The Only hold up was “open reach” waiting for a date for the groundwork to be done outside….other than that No complaints 👍
I changed over from BT to rebel a few months ago now and all I can say is thank God! My partner is a gamer and my house basically runs of wifi so we require continuous reliable Internet. Which I'm please to say rebel have provided! We have had a couple complications but I'm pleased to say they have been fixed quickly. One almost taking over 2 weeks to be fixed BUT they have compensated me greatly for the loss of Internet and in the inconvenience it caused me and I am happy - very happy with the result 😊 they're are quick to respond via email and you can speak with an actual person if you get the correct number. I am so pleased I chose rebel rather than the another provider. I have used EE , BT in the past and I can easily say not one gave us the service or compensation rebel have given.
Wifi that does actually work!!!
Shout out to Kristi as well! such a star!
I was very impressed with the speedy customer service, very much unlike the bigger companies who dont ever seem to have time for you, or require you to be in your house 6am-8pm every day for a month so they can fix the issue!!
We'd just moved in and initially the wifi didnt connect, so I emailed customer service who responded within an hour and got an openreach engineer to come and fix the issue with some cables in my flat the following day. I was also assured that just because my contract had started, it didnt mean I was getting charged as this would only take effect once I had connection, and not before.
Very impressed and I would definitely recommend.
After a truly frustrating experience with BT, who, despite multiple attempts, could never get my Grade II listed property properly set up with internet, I decided to give Rebel a try. And wow, am I glad I did!
From the very first interaction, Rebel's customer support team was in a league of their own. They didn't just understand the unique challenges of a Grade II listed building; they anticipated them. It's clear they have a deep knowledge of complex installations and how to navigate the specific hurdles that come with them.
What truly blew me away was their efficiency and expertise. They didn't just get me set up; they got it perfect the first time. No endless troubleshooting, no repeat visits, no compromises on performance. The internet works flawlessly throughout my property, which is something I honestly thought wouldn't be possible after my prior experience.
The team at Rebel isn't just selling a service; they're delivering solutions with an impressive level of professionalism and dedication. They genuinely are doing something special, and for anyone with a challenging property or a history of connectivity woes, I cannot recommend them highly enough. They've earned a customer for life!
Woke up this morning Saturday. No internet. Did the usual palarva switch off back on. No internet. Called only to be told they are out of hours! Only a messaging service so looks like I'm in for no connectivity for days!! No smart TV no Amazon shop ( live remotely) no use of smart devices etc etc. Warning!!!! Internet that works? Well no and when it doesn't there's no help outside of office hours UPDATE AND RESPONSE. Matter sorted however still disappointed that the first person I speak to on a 24/7 support service is an out of hours messaging service. I was told that my only option was to leave details for a call back but no promise that it would be looked at that day. Thankfully was a nice day and we could go out but with a 95yr old father with limited mobility this really wasn't convenient
I don't know what we've done to not get the service other people so clearly get.
When we first signed up with Rebel Internet, the process was seamless. Purchase and installation were quick and efficient - I genuinely thought we were in for a premium experience. Unfortunately, that promise completely fell apart once we actually started using the service.
From the start, we experienced persistent connectivity issues. We were restarting the router multiple times a day, and when we reached out to the support team, we were told they would "run updates" on our router. Why a customer has to manually request firmware updates in 2025 is beyond me — if your service relies on an up-to-date router, why isn’t that happening automatically?
Now, to give credit where it’s due: the staff we spoke to were generally polite and helpful — until today.
This afternoon, our WiFi completely died. No signal. No devices could connect. We tried every reset, every restart, every cable shuffle - nothing. So I did something I’d never done before and phoned them.
The first agent took our details and said they'd escalate it to the service team and mark it "urgent." I waited. 30 minutes passed, then 45. Still no callback. So I called again — this time, another agent told me the exact same thing: they could “re-raise” it as urgent. I asked if I could be transferred to the service team directly. "I can’t transfer internally," he said. Strange.
Then I asked for a direct number. “Can’t provide that either,” he replied. Why not? “I just work reception.” Reception? Is Rebel Internet such a sprawling empire that it has a team of receptionists passing messages around while customers sit without service?
By this point, I had no WiFi, no answers, and no confidence left in this company. So I asked to speak to the cancellation team. And - you guessed it - he couldn’t transfer me, but could “take my details and pass them on.”
This is not what 24/7 customer support looks like. Taking phone numbers and not following up is not support. It’s a call centre echo chamber.
It’s such a shame, because Rebel’s marketing and glowing Trustpilot reviews suggest a modern, customer-first ISP. In reality, it’s been unreliable, opaque, and frustrating — and worse, it’s not cheap. I’ve never had this much trouble just trying to get working WiFi.
Without some glowing turnaround, We’ll be cancelling our service, taking the hit, and moving on. I genuinely hope others read this before making the same mistake.
I’ve been dealing with unreliable WiFi for over a week, and when it finally went out completely, I reached out to customer service—despite their claim of 24/7 support, no one could give me a clear answer or even a rough timeline for when my service would be restored. Every time I asked for a technician, I got the same generic response: “We can’t provide a timeline.”
My WiFi is still down. I haven’t received any updates, confirmation that my issue was escalated, or any form of follow-up. I’ve made multiple attempts to speak with representatives, but they’ve been consistently rude and unhelpful.
The most frustrating part? It seems like the only way to get noticed by this company is by writing a bad review. For anyone who works from home like I do, the lack of support and accountability makes this service completely unreliable. I cannot recommend it to anyone.
Rebel Internet is a home internet service provider based in the UK, specializing in delivering fast and reliable broadband solutions. The company offers a range of services, including full fibre broadband with speeds of up to 1Gb, Wi-Fi, and home phone services. With a focus on customer satisfaction, Rebel Internet has received positive ratings on platforms like Trustpilot, highlighting its commitment to quality service and support.
Targeting residential customers who seek dependable internet connectivity, Rebel Internet aims to eliminate common issues associated with traditional broadband providers. The company's advanced hardware, including tri-band SuperPods, and dynamic cloud-powered software work together to optimize connectivity across multiple devices. This innovative approach ensures users experience minimal dead spots and interruptions, making Rebel Internet a suitable choice for families and individuals relying on a stable online presence for work, entertainment, and communication.
