Rebel Internet is a home internet service provider based in the UK, specializing in delivering fast and reliable broadband solutions. The company offers a range of services, including full fibre broadband with speeds of up to 1Gb, Wi-Fi, and home phone services. With a focus on customer satisfaction, Rebel Internet has received positive ratings on platforms like Trustpilot, highlighting its commitment to quality service and support. Targeting residential customers who seek dependable internet connectivity, Rebel Internet aims to eliminate common issues associated with traditional broadband providers. The company's advanced hardware, including tri-band SuperPods, and dynamic cloud-powered software work together to optimize connectivity across multiple devices. This innovative approach ensures users experience minimal dead spots and interruptions, making Rebel Internet a suitable choice for families and individuals relying on a stable online presence for work, entertainment, and communication.
Rebel Internet receives high praise for its customer service and reliable internet connection, with many reviewers highlighting the helpfulness of the staff and the seamless setup process. Customers appreciate the company's commitment to resolving issues quickly, often receiving credits for service interruptions.
The flexibility of a monthly rolling contract is also a significant draw for consumers looking to avoid long-term commitments. However, some users express frustration with the difficulty of reaching knowledgeable representatives, particularly when dealing with technical issues. A few reviews mention that the internet speed did not meet expectations, indicating room for improvement in service delivery. Overall, the sentiment is overwhelmingly positive, with many recommending Rebel Internet for its excellent service and support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 453 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 17 |
| Sep 24 | 4.5 | 22 |
| Oct 24 | 4.6 | 32 |
| Nov 24 | 4.5 | 33 |
| Dec 24 | 4.4 | 19 |
| Jan 25 | 5.0 | 23 |
| Feb 25 | 4.1 | 18 |
| Mar 25 | 4.6 | 41 |
| Apr 25 | 4.7 | 39 |
| May 25 | 4.4 | 41 |
| Jun 25 | 4.4 | 28 |
| Jul 25 | 4.6 | 26 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 453 most recent reviews.
“I can't imagine the mess I would be in with the undeserving, greedy broadband companies like Virgin Media, EE, Vodafo...”
“UK call center yes, but every call reaches 'reception' who have no visibility to your account, nor any technical or c...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Internet Providers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.3 out of 5 (good) | 3.9 out of 5 (good) | −1% | 453 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.6 out of 5 (good) | — | 738 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.9 out of 5 (fair) | 4.4 out of 5 (good) | −18% | 589 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | +10% | 271 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | +3% | 175 |
Bottom line: Rebel Internet is #4 of 5 on overall rating in this group. On website & app, Wessex Internet scores higher (4.6 vs 3.9).
453 reviews of Rebel Internet. Filter by what matters to you.
My experience with Rebel has been almost completely positive. The router was easy to set up and hassle free, and even came with an ethernet cable. The pricing was clearly explained on the website and at only £40 a month + £10 for a Home phone, I thought it was pretty good. It even has an app that you can install called Plume that syncs with your router which allows you to monitor your internet activity, restrict usage, etc.
Had a new installation, support sorted out the password in no time.. grandchildren were so pleased that we could get the TV working!
Maybe a bit on the expensive side, but cannot complain about the connection or service.
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Very stable connection and router and pod are exceptional for getting WiFi around the house
Rebel Internet has truly exceeded my expectations from day one. When I moved to North Wales for university, I was concerned about the internet speed available in the area. Unlike Sky and Virgin, Rebel Internet offered full fiber, which was a significant factor in my decision to choose them. From the beginning, the team was proactive in ensuring my installation with Openreach was prioritized. As many may know, Openreach can be inconsistent, and my situation was complicated by the need for access to a neighboring property. While larger providers would likely have given up, my customer success manager, Pierre, went above and beyond, tirelessly following up to resolve the issues. After weeks of waiting, I’m thrilled to say that my installation was completed today, thanks to Pierre's commitment and persistence. I wholeheartedly recommend Rebel Internet. They truly stand by their word and provide exceptional service. Pierre deserves recognition for his hard work—he's a standout asset to the team!
The customer service team are very good, very frienly and very quick to respond but the product is rubbish. We were promised 64mbps had our wifi installed and only got 13mbps and horribly low speeds so we complained and they sent another engineer who sorted the issue but made it clear it would happen again. Low and behold we max out at 30mbps but are still charged the full rate for half the promised speeds and the wifi drops randomly whenever it wants. Currently when writing it has been down for 2 hours. Doesnt feel worth it. Edited to add as I was asked by rebel to amend my review after the issue was dealt with. I was told that the inital offer that I was given of 64mbps was from comparison site and even though that was the offer i accepted rebel themselves didnt offer the deal which seems a bit like a scam. After the first issue an engineer was sent to the house and he said there was an issue with the cabinet that he didnt think it would be possible to fix unless we got fibre optics but i dont know if this was passed over to rebel since i had to bring it up to customer services to even see if it was an option. They also told me multiple times that they would turn off the safe search after i asked but i had to send another email 2 days after to actually have that done. They told me multiple times that engineers would be sent to deal with the issues at a cabinet level so we wouldnt need to be home so i was also very surprised when a surly engineer came into my house to check the wifi after it went down again. I was more surprised when, after they left having "fixed" the problem, it went down at both 8 pm and then again at 10 pm. After this we had another agent come out he phoned to see if i was free that day so i said yes. He came to the house at 10 and left his things, said he had to check something and would be right back. 3 hours later he returned. Since then the wifi has cut out multiple times on all devices, sometimes just on some devices, and usually multiple times a day. Since the start of this month (11 days ago) i have used up 3 GB of my phone data as the wifi doesn't connect at home to the point i cant even use whatsapp. The problem has apparently been upscaled to openreach but i dont see it having an outcome beyond me leaving this company which i kind of saw coming since they were bribing people to join with amazon gift cards. Even as i write this i am home alone in my house with only this device active (since my xbox disconnected midgame) and still no wifi I was given 2 seperant months of free WiFi to compensate for the issues which was nice but useless when the wifi doesnt connect with internet.
I'm really impressed with Rebel Internet's customer service. Kevin and the support team were always available to call back and discuss any issues I had throughout the process. I'll be honest - we had some initial challenges with scheduling and rescheduling appointments, and there were complications with my fibre installation due to scaffolding at my property and landlord approvals needed. At times it felt like it might never happen! But what really stood out was the clear communication from the support team every step of the way. Kevin kept me informed about what was happening with Openreach and helped coordinate with my landlord's requirements. When we finally got everything sorted and the installation was successful, I was relieved to have such dedicated support throughout the process. I honestly thought a fibre installation would never work at my property given all the complications, but Kevin made it happen. The persistence and professional approach from the Rebel team really made the difference. Yes, it's more expensive than the competition, but if you're like me and rely on a good service and need support, it's well worth it. Great customer service, responsive support, and they deliver on their promises. Highly recommended for anyone looking to escape Big Broadband!
Been with rebel for about a week before I decided to leave this review as i figured it a good idea to test the service a bit before reviewing. So far, amazing. No buffering videos, quick send time for messaging etc, signal is always strong and reliable so far. installation time was a few weeks which was frustrating but I have to award 5 stars based on their service rep, Ayanna, who helped make the process so much more pleasant. I was incredibly grateful to have her support during install process. Truly outstanding customer service and the wifi is solid. No complaints, I’m a happy customer
We were looking to change broadband providers and considered Rebel. We had a few questions about service, Wi-Fi extenders, Superpods, mesh systems etc and also wanted clarity on the contract deals Rebel were offering. Their customer service response were absolutely 1st Rate. I must have sent 4-5 emails with varying queries and every one was answered quickly and thoroughly. Our current provider then offered us a deal to stay so we didn’t move to Rebel. I base my review on the fact that we weren’t even a customer of Rebel yet we still received quality responses - for me this is a good indicator of how good their customer service is!
Apart from disappointing 3 week wait for installation, the service so far has been excellent. Communications have been spot on and the equipment provided seems robust. Speeds and reliability as expected. The best thing - I LOVE the one month contract which keeps Rebel on their toes, allowing me flexibility and the opportunity to move on if service level falters.
Great great service, customer support very responsive, internet has worked amazingly well throughout the usage period. And just generally, great experience. Especially because they do monthly rolling contracts at a reasonable price - which is very very difficult to find. Used BT/EE/Sky before this - Rebel miles better.
Great company!! After a traumatic 18 months and 5 ISPs we found Rebel and took a punt. So glad we did. Helpful, friendly comms, good people. Actual humans who care and want to help. Going over and above. Emma was great and really shines for their business. They must do so much better than Sky, Now, pop, starlink, O2 and Highland broadband as well. Really pleased with these guys. Sign up! And you may get a dealie as well!
Changed to Rebel due to Virgin media not reducing our monthly costs down enough. They also wouldn't remove our landline, we no longer use it so why would we pay for it! Rebel do not increase fees every year, you can set up the cost for 2 years, we went for 1 year as we weren't sure but now wish we had. Would have given 5 stars but occasionally the internet drops out.
Quick and easy setup. I needed broadband for a short time. Activation was done on time. Good service so far.
Rebel Internet is a home internet service provider based in the UK, specializing in delivering fast and reliable broadband solutions. The company offers a range of services, including full fibre broadband with speeds of up to 1Gb, Wi-Fi, and home phone services. With a focus on customer satisfaction, Rebel Internet has received positive ratings on platforms like Trustpilot, highlighting its commitment to quality service and support. Targeting residential customers who seek dependable internet connectivity, Rebel Internet aims to eliminate common issues associated with traditional broadband providers. The company's advanced hardware, including tri-band SuperPods, and dynamic cloud-powered software work together to optimize connectivity across multiple devices. This innovative approach ensures users experience minimal dead spots and interruptions, making Rebel Internet a suitable choice for families and individuals relying on a stable online presence for work, entertainment, and communication.
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