I placed an order with Redbox RX and I…
I placed an order with Redbox RX and I still haven’t received tracking information. I think this site is a scam and advise anyone that wants to purchase anything from Redbox RX not to.

RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
RedBox Rx receives a mix of feedback from its users, with many praising the service for its ease of use and fast delivery. Customers frequently highlight the straightforward ordering process and quick shipping, often noting the transparency in pricing options.
Positive reviews mention helpful staff and effective consultations, contributing to an overall favorable experience for many. However, significant concerns arise regarding customer service and prescription fulfillment. Several reviewers report issues such as being charged for services not rendered, difficulties in receiving prescriptions, and poor follow-up support. Complaints about deceptive practices and unexpected fees also surface, leading to frustration among some users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 953 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 68 |
| Sep 24 | 4.3 | 62 |
| Oct 24 | 4.4 | 65 |
| Nov 24 | 4.1 | 37 |
| Dec 24 | 4.7 | 34 |
| Jan 25 | 4.1 | 46 |
| Feb 25 | 3.5 | 15 |
| Mar 25 | 3.7 | 18 |
| Apr 25 | 3.4 | 25 |
| May 25 | 4.1 | 18 |
| Jun 25 | 3.4 | 23 |
| Jul 25 | 3.5 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great and fast”
“UPDATE 2: The first person I spoke with said they could not issue an emergency RX”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | 3.6 out of 5 (good) | −16% | 953 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: RedBox Rx is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.6).
500 reviews of RedBox Rx. Filter by what matters to you.
I placed an order with Redbox RX and I still haven’t received tracking information. I think this site is a scam and advise anyone that wants to purchase anything from Redbox RX not to.
My medication was mailed and USPS mail person scanned it as delivered and I never received it! When I called to inform them after a year of getting my meds from them they refused to send me another prescription!! Stay far away from them 😔
Worst online pharmacy ever. These people can't tell time. I had an appointment time set for MST. I called in 15 min. Prior to my appointment time. I received an IM stating to call back for my appointment in an hour. Again in an hour I attempted to connect for the new appointment time, that's when I received a message. "Sorry you missed your scheduled appointment time, please reschedule! WTH? Of course another charge! This process is a total scam. Look somewhere else, I did.
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Denied treatment due to age. Reviewed by an idiot NP, who obviously isn’t a doctor.
I thought that I was getting a 90 day supply of siladenafil 50 mg but am getting 10 25mg instead. Total rip
I am a healthcare provider myself (RN) and was seeking help for my out-of-control (at the moment) eczema. I sent 6 photos of my torn up (from scratching at night) hands and explained that occasionally when it's this bad, creams won't help... only a few days on an oral steroid will reduce the inflammation. I was denied. TOTAL WASTE OF MONEY. I was asking for a non-controlled Rx which was appropriate for my situation.
I ordered two weeks ago. For a week it has been saying my order is processed and awaiting tracking information. I am over it. Never thought it would take weeks to get an order so I asked to cancel and refund me.
I placed an order when a 20% discount was offered, but there was no place to include it at checkout which appears to be a "bait & switch tactic and their email will not respond to my complaint. To improve they should honor what they advertise.
Please do not think this company has your best interest in mind. The meds are very high priced. Anything you want to change they will charge you a fee. for instance, I could have gotten my meds from Amazon Prime for 65% less, but they will not transfer the prescription unless you pay them $70 upfront first. If you have a general follow-up question for your provider (an assistant, not the doctor) it's another $45 paid before you ask. If you have a legitimate reason to miss a schedule consultation, they will still charge you $55. Feels like I got scammed instead of helped.
I have been using Redboxrx for years but the weight loss program is a ripoff. They sent the lower starter dose for month two instead of the prescribed, normal, increase to 3mg. When I contacted them they apologized and said they were sending the correct dosage out ASAP. It didn't arrive within 7 days so I contacted them and they said the 3 mg was scheduled to be shipped out on 3/27 as my third month dosage! Did I mention they charge for the entire three months up front. Never again.
While the product worked but was too weak. In reordering a stronger dose, they shorted my order so as to charge more per pill. I ordered 180 for $3 each, but they only sent 10 for $7 each; plus charged me another $25 doctor fee. When calling them, they said the doctor reserves the right to change the prescription as it's in the fine print. Can't they just be more honest. Will pray for them. Pastor Fred
They should not put that they treat sinus infections on their website. They take your money and do not help you. This female doctor should not make assumptions without asking more questions. Not every sinus infection is "viral" and she should ask more questions. This doctor did not care about me as a patient at all. I will never use them again! They just took my money and did not help at all.
My face cream is terrible and useless. As someone who has been using the same product for years, I am confident in saying that the one they sent me is not the same. Waste of time. Waste of money. I thought it would be easier than going to see my dermatologist but I was proven to be wrong. Stay away!!!!
This company is a rip off. They were giving me a fake product They charged me $60 over and over again and refused to give me a refund a box came and I wrote returned to sender and they refused to give me a refund. Please don’t ever use this company. They are horrible. They don’t care about you whatsoever and they will not give you a refund and they will continue to take money out of your account And there’s no way to change that they are the most horrible company ever. Please don’t ever use them go to your doctor. This company is going down.
They are a bit scammy for sublingual semaglutide. They start you at 1mg and only increase 1 mg per month. Rybelsus is started at 3 mg. So the first 2 months are kind of a waste. Then it's like pulling teeth to get your dose increased. Rybelsus is 3mg starting, 7mg full dose. I had trouble getting more than 4 mg, which is only half strength. Like I said, a little scammy. I do not recommend.
Very slow process!! I submitted my order and payment last thursday. Now, a week later, it still hasn’t been shipped. I’ve contacted customer service and sent several emails and still hasn’t even shipped. One of the reasons I chose this company was because I work 6 days a week and it is hard for me to take off and go to the doctor but I wish I wouldn’t have wasted the $420 which is a lot of money to me!
Redbox RX was completely useless. We went in and answered all sorts of questions. A provider took around 8 hours to view it, did not bother to reach out and ask any further questions, prescribed no treatment and suggested an in-person appointment at urgent care or something similar but they sure as hell took my money. Do not recommend wasting your time or money. We should have gone with Teladoc which is more convenient, around the same cost, and much more effective.
RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
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