RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
RedBox Rx receives a mix of feedback from its users, with many praising the service for its ease of use and fast delivery. Customers frequently highlight the straightforward ordering process and quick shipping, often noting the transparency in pricing options.
Positive reviews mention helpful staff and effective consultations, contributing to an overall favorable experience for many. However, significant concerns arise regarding customer service and prescription fulfillment. Several reviewers report issues such as being charged for services not rendered, difficulties in receiving prescriptions, and poor follow-up support. Complaints about deceptive practices and unexpected fees also surface, leading to frustration among some users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 953 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 68 |
| Sep 24 | 4.3 | 62 |
| Oct 24 | 4.4 | 65 |
| Nov 24 | 4.1 | 37 |
| Dec 24 | 4.7 | 34 |
| Jan 25 | 4.1 | 46 |
| Feb 25 | 3.5 | 15 |
| Mar 25 | 3.7 | 18 |
| Apr 25 | 3.4 | 25 |
| May 25 | 4.1 | 18 |
| Jun 25 | 3.4 | 23 |
| Jul 25 | 3.5 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great and fast”
“UPDATE 2: The first person I spoke with said they could not issue an emergency RX”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | 3.6 out of 5 (good) | −16% | 953 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: RedBox Rx is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.6).
500 reviews of RedBox Rx. Filter by what matters to you.
They neglected to send my prescription to the pharmacy for over 2 weeks. It took four phone calls and a couple of hours to get an emergency prescription sent. I was promised that the original prescription would be sent overnight. Today, I see that there are delays. Do not trust this company if you need regular medication. They care more about money than their patients.
Seems really money hungry. I can’t ask a question about my treatment without paying; I can’t get a refill without paying for another appointment (I was able to receive two months of medication, but was not planning on having to pay for appointments six times per year!!) I was not given an option to select a 3-month prescription despite what company replied.
This is my second time dealing with Redbox and each time I have been disappointed. The website is not user friendly and I end up paying more than I expected. The main issue I have is that in order to get 2 skin creams, I end up having to pay the medical review fee twice. I requested an additional cream with the first consultation but got no response, so I paid for a second medical consultation. I feel this is a huge rip off. The other issue is that I didn't know I would pay less if I selected automatic refill. I selected one time only and ended up paying more. The whole website seems rigged into getting money out of the customer.
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Well, today is 12/28/24. I submitted for a refund from Redbox RX right as I was writing this online. I recall asking for a full refund. They claimed a refund to my card was iminent. As of today I dont recall receiving it. But I woke up just to let our puppy out to pee @ 4:30 am. And don't recall receiving the funds to the card. Will report that fact asap. Seems like everyone in the on-demand medical and medication fronts all look so bright and shiny. All your serious mental health issues solved by clicking in a box and hitting send. I found out that these businesses just want your money/pay to play funds right up front. I used the Redbox RX for a rx sleep medicine and mild antidepressant for insomnia brought on from anxiety over multiple medical problems and chronic pain. They said "we treat that" and took my $130. Then they went dark for over a week. I finally called and the support person said our psychiatrists don't prescribed my medication. No, not for a potentially troublesome opioid. But just Lamictal. Not a drug of abuse or for grabs on dark street corners. Just a mild serotonin replace med. One my records clearly show I have been on previously...like for decades. Do this black hole of ghosting. The customer service person said she couldn't issue my refund. Oly the pharmacy devision can. Your whole site is surrounded by meds. They couldn't transfer my call. I had to jot down the number and call myself. Fortunately, getting the funds transfered was only a little difficult. Still haven't seen my money. So in closing, let the buyer beware. They don't truly treat the types of mental health issues a good majority of sufferers experience.
I was using the hydroquinone and when I went back to get refills I noticed the brand and quality of the cream dropped drastically. The last bottle received was half full and was more water based than other times I'd ordered. I contacted them to complain, and customer serive were no help. I prefer consistency when it comes to medical treatments.
It is convenient for getting meds but the doctors really aren't personally connected with you, you get a different one every time and they have just scanned your chart 2 minutes before the consultation. It is not great care for someone getting treatment for mental health concerns like adhd and depression. The separate charges for each medecine and separate consultations are also very frustrating and come of as money-grubbing.
Agree that the website pricing is misleading. The comparison chart on their site lists other companies prices for medication and includes their consultation fee, but RedBox does not disclose their own $20 consultation fee on the chart, which makes it look like they do not have one and are the cheapest option. You don’t see the fee until checkout. This is not honest which makes me question the company as a whole, unfortunately.
I had been using the site for almost 2 years and for the most part it was great and convenient. A year ago I was prescribed through the site Praxil, which turns out has some seriously screwed up withdrawal side effects. I was on 20 mg a day. When I needed to get a refill of my Praxil prescription the site would not let me see a provider. No matter how I answered the questions the site would say "we don't recommend this treatment option". I tried setting up a new treatment plan and the same thing,after I would answer the questions about my symptoms they wouldn't let me see a provider. Eventually I had to start cutting my prescription in half and I took those every day for a month. Eventually I ran out and after two days without the withdrawal symptoms started. Intense nausea, insomnia, migraine headaches, and major irritability for two weeks. I was out of work for a week. I don't know why the site wouldn't let me through to speak with a provider, but I shouldn't have to change how I answered their automated questions in order to see someone and get the help I need.
Requested 2 day shipping. Order was under provider review for 2 1/2 days and now it’s being prepared. Looks like it’s being shipped standard.
I went on line to order and said I thought 10mg wasn’t doing the job yet you are sending me 10mg now. Why wasn’t a doctor consulting me before you are sending me 10mg. If this is how you do things I’ll have to go elsewhere
Usually good but this time not so good. They were supposed to ship my order out yesterday but it still hasn’t gone out. To top it off, the provider told me I could switch the method of receiving the meds after we got off the call, but that was not true. No way to overnight the meds or get it in person. I use the meds for both high bp and adhd so let’s hope I don’t get a heart attack from rebound hypertension while I’m waiting who knows how long for these meds.
RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
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