RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
RedBox Rx receives a mix of feedback from its users, with many praising the service for its ease of use and fast delivery. Customers frequently highlight the straightforward ordering process and quick shipping, often noting the transparency in pricing options.
Positive reviews mention helpful staff and effective consultations, contributing to an overall favorable experience for many. However, significant concerns arise regarding customer service and prescription fulfillment. Several reviewers report issues such as being charged for services not rendered, difficulties in receiving prescriptions, and poor follow-up support. Complaints about deceptive practices and unexpected fees also surface, leading to frustration among some users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 953 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 68 |
| Sep 24 | 4.3 | 62 |
| Oct 24 | 4.4 | 65 |
| Nov 24 | 4.1 | 37 |
| Dec 24 | 4.7 | 34 |
| Jan 25 | 4.1 | 46 |
| Feb 25 | 3.5 | 15 |
| Mar 25 | 3.7 | 18 |
| Apr 25 | 3.4 | 25 |
| May 25 | 4.1 | 18 |
| Jun 25 | 3.4 | 23 |
| Jul 25 | 3.5 | 18 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great and fast”
“UPDATE 2: The first person I spoke with said they could not issue an emergency RX”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pharmacies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.0 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | 3.6 out of 5 (good) | −16% | 953 |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: RedBox Rx is #3 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 3.6).
500 reviews of RedBox Rx. Filter by what matters to you.
The process is very streamlined and quick. I am a little curious if medication is ever changed. I realize that if the medication is working with no side affects that it should be continued, but was wondering if it a different treatment was considered.
It was super easy to answer all the questions but i did have some issues originally at check out i called customer service and omg these people were so good to work with my issue wound up to be my with my bank whose name i wont mention. (HB) i look ford to receiving my medication thanks redbox Rx
My experience was great! I wasn’t happy with the treatment or recommendations from my doctors visits and wasn’t prescribed what I knew from past experiences would help me. So I signed up for RedboxRx described my symptoms and provided photos and asked for a specific medication based on my own research. The medical team reviewed my file and concurred with what I was asking for and prescribed treatment in less than an hour. Would have cost me $250 to visit an urgent care facility even with health insurance. It cost me well under $100 total for RedboxRx. Only reason I gave 4 Stars and not 5 Stars is that I felt shipping could have been a bit faster but it was late in the week when I sent my request and the following Monday was a holiday so probably more my fault than theirs.
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not bad, it saved me money that is easily spent in healthcare
Great for RX that require no monitoring, but other doctors and clinics refuse to check lab work (potassium for spironolactone) for a competitor so it was a wasted second consult. I'd give 5 stars for the meds that don't require labs, otherwise it's a waste of time and money (unless you just want to try it one time).
So far so good. I requested Azelaic Acid yesterday evening, and this morning my prescription is already on its way to be sent out. The service, and prescription is cheaper than one of its online competitors. So far, I am happy with this service, and will use automatic refills
I love the simplicity of the process but it would be easier if the options for refill were more diverse than every month. My prescription lasts me 3-4 months so it’s not realistic for me to use the refill option which is 12 refills a year when I only need 3-4.
Overall really good I wish a doctor would have checked up during the treatment to see how things were going. Come to find out I also needed a medication to go with my cream. I ended up getting 2 more bottles of cream through a different website, as well as, 2 treatments of an oral treatment.
It was a great experience with Redbox.. it was quick and easy… I don’t have healthcare for a few months so this seemed the easiest thing. Probably not on Redbox but I was disappointed with the updates from USPS. They gave a delivery date, then missed it, then said running behind and no new updates until it was being delivered 21/2 days later. So other than post office delay, Redbox was great
Order and delivery process is fast, however, Tretinoin with RedBox Rx is quite a bit more expensive than other online pharmas. So I will look into my options.
I can't comment on the effectiveness of the nature of the medication that I got prescribed but I can say when I did place my prescription order within 2 hours I already had it approved which is very fast I only didn't give it five stars cuz I haven't got my medication yet but really great service so far
Appts are scheduled pretty quickly. My provider is ok. He is friendly. He rushed the last visit. Just for a refill though. No biggie. Only issue I have is my appt was on Monday and my visit was not signed off on until Saturday. Unfortunately, you can not get your prescription until the provider completes the visit. My visit stayed in review from Monday to Saturday. I explained I only had 3 days left on my meds during the visit. I had to call the pharmacy to get them to tell the provider and they suggested he call in a two week supply until I could get mine in the mail, which was great I could get it that day. More expensive through my hometown pharmacy. Pharmacy customer service was super nice and handled it quickly for me so I didn’t go without. Make sure to make your appointment ahead of time so you don’t run into this issue.
RedBox Rx is a telehealth platform that provides convenient online healthcare services, including consultations with U.S. licensed physicians and access to affordable prescription treatments. The company caters to individuals seeking accessible medical care without the need for insurance, offering a straightforward process where users can select conditions, complete health assessments, and receive prescriptions shipped directly to their homes. With a commitment to transparency in pricing and a money-back guarantee on visits when treatment cannot be prescribed, RedBox Rx emphasizes customer satisfaction and convenience. The platform serves a diverse range of health needs, including mental health, men's and women's health, and primary care, making it a reliable choice for consumers looking for efficient and cost-effective telehealth solutions.
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