Red Energy is an Australian energy retailer that offers electricity and gas services to residential and small business customers. The company is committed to providing reliable energy solutions while focusing on customer satisfaction and competitive pricing. Red Energy operates in the energy market, catering primarily to consumers looking for straightforward energy plans and transparent billing processes. With a strong emphasis on customer service, Red Energy aims to meet the diverse energy needs of its clients across Australia. The company emphasizes renewable energy sources and sustainability, appealing to environmentally conscious consumers. Red Energy's user-friendly website provides customers with easy access to account management tools, detailed information about energy plans, and customer support, ensuring a seamless experience for all users.
Red Energy receives overwhelmingly negative feedback from customers, with a significant number expressing frustration over billing practices and customer service. Many reviewers report misleading rates that differ from what was advertised, leading to dissatisfaction with their overall experience.
Complaints about poor customer service are rampant, with consumers describing long wait times, rude representatives, and unhelpful responses. However, a small percentage of customers do highlight positive interactions, praising specific representatives for their helpfulness and professionalism. Some also appreciate the initial sign-up process and effective communication. Despite these few positive notes, the majority sentiment reflects deep disappointment with Red Energy's service and billing issues. Overall, the reviews indicate a strong recommendation to avoid this company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 69 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 2 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 4.3 | 3 |
| Mar 25 | — | 0 |
| Apr 25 | 2.0 | 4 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 69 most recent reviews.
“I just spoke with MARK at the Melbourne branch of RED ENERGY and spoke re getting a lower tariff for our power and gas”
“I wouldn’t recommend Red Energy especially if you expect transparency, accurate billing, or decent customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.8 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +5% | 69 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Red Energy is #5 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 1.3).
69 reviews of Red Energy. Filter by what matters to you.
Very poor customer service, and they still haven't invested in technology to make engaging with them easy. To cancel, you have to call them and wait on old hold for hours. Many better, mobile first energy companies out there.
Most expensive & false advertising.
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I’ve had a really frustrating experience with Red Energy. After switching from Origin (where my bills were always consistent and reasonable), Red Energy issued us a $906 electricity bill, almost triple what we’ve ever paid before for a two-person household. We haven’t changed our usage at all, don’t use heaters, and have always been conscious of our energy consumption. When I contacted Red Energy for an explanation, I was told the previous bill had been underestimated due to a “dog on site” preventing access. Even though I told the representative on the phone after giving instructions to access our easily accessible meters, that our dog in no way would prevent access. No one attempted to reach out or notify us at the time. Instead of fairly adjusting the next bill, they lumped all the supposed “missed usage” into one inflated amount, based on a single meter read months later, and expected us to accept it with no breakdown or evidence of when that electricity was used. From an established pattern of 7kWh a day to 38kWh a day. They admitted they couldn’t provide a daily breakdown because we don’t have a smart meter then pulled a new daily kWh average out of thin air. The responses I received were vague and dismissive, and no one addressed my actual concerns. Instead I was sent promotional information on rates and their financial plans. It felt like I was being blamed for their failure to properly read the meter or communicate. I’ve now had to escalate the matter to the Energy & Water Ombudsman, who have thankfully opened a case and requested to put my bill on hold. I wouldn’t recommend Red Energy especially if you expect transparency, accurate billing, or decent customer service.
Misleading rates and terrible customer service. I signed up with Red Energy after seeing a competitive rate advertised on their website — but once the account was active, I found out I’d been placed on a much higher rate. It felt like a classic bait and switch tactic. The advertised rate was never honoured, and there was no clear explanation given. To make matters worse, I tried contacting their customer service to sort it out. I was on hold for 37 minutes, then the call disconnected without speaking to anyone. I called again and waited another 40 minutes before finally getting through. The whole experience was exhausting and incredibly frustrating. I expected better from a company that claims to have good service. Instead, I feel misled and ignored. If you're considering Red Energy, I'd recommend being extremely cautious — or better yet, look elsewhere.
"Leanne Gunstone" of this company keeps sending me mail threatening to disconnect my Gas service if I don't sign up with them When I informed their Customer Solutions team via email that I am already with another provider and do not have anything to do with Red Energy, someone named "Callum" still tried to persuade me by saying "You have received this letter from Red Energy as we are financially responsible for the meter and gas supply. If no action is taken, we will disconnect the gas meter at the soonest available time." I replied asking " why did Red energy decide to be financially responsible for the meter and gas supply without my consent and authorization?" and haven't heard back from Callum for 10 days now. I thought they have given up but received another 2 letters yesterday This is disgusting and pathetic behaviour - harassing me with threats to disconnect when they even don't know my name and has no way of sending a bill. Don't know how they are allowed to conduct business in this shameful manner.
As an electrical contractor, Red Energy's new connections and B2B team have been fantastic to deal with! They are very responsive, often calling back within a few hours, or (at least) sending a personal email to advise that someone will be in touch soon. They have local support in Australia and rectify issues with billing almost immediately. Would recommend!
terrible company to deal with. Took over 3 months to get my electricity connected after many phone calls. Still waiting on a call back when there was a problem with my bill back in Nov. Going to move to another supplier.
Unhappy with how Red Energy closed my gas & electricity accounts. They direct debited my credit card without a single statement showing a matched value. The amount charged lay buried in multiple statements across both accounts. That's not how it's done. I need to evidence the credit card charge to the ATO. If I give them multiple statements and say "go work it out" they would reject them. A restaurant doesn't say "pay us this amount but go check the menu" to work out how they got the total. They itemize the bill. That's how they do it and the how the commercial world does it. Aside from that, no issues. Lift your game, Red Energy.
Red Energy is an Australian energy retailer that offers electricity and gas services to residential and small business customers. The company is committed to providing reliable energy solutions while focusing on customer satisfaction and competitive pricing. Red Energy operates in the energy market, catering primarily to consumers looking for straightforward energy plans and transparent billing processes. With a strong emphasis on customer service, Red Energy aims to meet the diverse energy needs of its clients across Australia. The company emphasizes renewable energy sources and sustainability, appealing to environmentally conscious consumers. Red Energy's user-friendly website provides customers with easy access to account management tools, detailed information about energy plans, and customer support, ensuring a seamless experience for all users.
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