Regain is an online platform that provides relationship therapy services, catering to individuals and couples seeking professional support to improve or save their relationships. The company connects users with licensed, board-accredited therapists who offer convenient and affordable therapy sessions tailored to meet the unique needs of each client. With a focus on accessibility, Regain allows customers to engage in therapy from the comfort of their homes, making it easier for those with busy schedules or geographical limitations to access mental health support. The platform is designed for anyone looking to enhance their emotional well-being and strengthen their romantic relationships through professional guidance.
Regain receives mixed feedback from consumers, reflecting both positive experiences and significant frustrations. Many reviewers praise the quality of therapy, highlighting the effectiveness of their therapists and the convenience of remote sessions.
Customers appreciate the ability to switch therapists if needed and commend the user-friendly platform. However, numerous complaints arise regarding service issues, including unprofessional behavior from therapists, limited appointment availability, and difficulties with customer support. Some users express dissatisfaction with being charged weekly fees despite not receiving therapy sessions, leading to financial strain. Overall, while Regain offers valuable therapeutic support, the inconsistency in service and communication detracts from the experience for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 289 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 7 |
| Sep 24 | 3.8 | 6 |
| Oct 24 | 2.0 | 5 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 3.8 | 4 |
| Jan 25 | 2.3 | 7 |
| Feb 25 | 1.6 | 10 |
| Mar 25 | 3.3 | 6 |
| Apr 25 | 2.4 | 5 |
| May 25 | 3.0 | 6 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 289 most recent reviews.
“He is experienced, intuitive, and empathetic which has been so helpful in moving forward through challenging life tra...”
“So now I am having a difficult time getting a response from their customer service after contacting them and asking f...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.9 out of 5 (fair) | 1.8 out of 5 (poor) | −14% | 289 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Regain is #3 of 5 on overall rating in this group. On value, Canada Pharmacy scores higher (4.6 vs 1.8).
289 reviews of Regain. Filter by what matters to you.
I asked a simple question which was can I not do a weekly subscription as I wanted to submit this to insurance. The response I got back was an AI bot answer (admitted it was AI) and it pretty much said no . Don't waste your time with this company
Horrendous experience: Matched with a therapist and availability was very limited and took 3 weeks to organise an appropriate appointment. In this time I was charged £60 per week despite no services rendered. Then the session online did not work and we could not get through to the therapist at. I messaged her to say we wouldnt be continuing and were seeking in person therapy and i thought this would have stopped everything. Instead I find i have been charged for 10 weeks!!! I am not in financial trouble as I am £600 down and am hoping they refund buy other reviews make me worry it is all lost. Taking advantage of people already on a vulnerable situation, it’s disgusting.
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Polarized pattern: few middle ratings. 51% of recent reviews are 4–5★ and 48% are 1–2★.
My partner and I scheduled a couples therapy session on the regain platform. However, the therapist was a no show at the time of the appointment. Despite several attempts made to reach this therapist via messaging there was no response and the video session did not happen. Needless to say this was extremely disappointing and unprofessional. And this scam of company charged my card before services were rendered. So now I am having a difficult time getting a response from their customer service after contacting them and asking for a refund. It was absolutely highly unprofessional.
Unseriös. Nimmt 75EUR pro WOCHE (egal ob ein Therapeut zugewiesen ist oder nicht) und ignoriert Präferenzen. Habe explizit angegeben, das ich einen DEUTSCHSPRACHIGEN Therapeuten zugewiesen bekomme, wurde ignoriert (Warum wird dann erst in der Anamnese danach gefragt?). ALLE weiteren Therapeuten, ebenfalls nicht deutschsprachig. Account wurde gekündigt, und Paypal Zahlung zurückgezogen. Für mich nicht nutzbar.
I have been left in financial hardship, on there site the Q&A states that the prices range from 45-75 billed per month, they have been taking 45 per week from my account for the last 7 weeks, a total of 315. And we only had one session and did not book again. I am honestly left feeling stressed and anxious. UPDATE: They have refused to refund, in fact they make no mention on this and instead offered me and extra 28 day free. I have responded and refused this as I already didn't need them for 6 weeks that they took payment for, and now they have not replied to me for two days. Absolutely awful company.
We signed up due looking for counselling and it seemed like a great option. We work a lot and connecting together can be quite difficult. Upon starting a profile we was shocked to see they take payment up front for the first week and it takes a few days for a therapist to be allocated to you - although this will depend on who best matches you. Once you have connected you, ONLY then do you start to book in a session - which were all suspiciously the next week (payment farming?). We arranged childcare, arranged our work hours, planned some time after for me and my wife to take things in - only to find our Therapist cancels an hour before the meeting. You can guess we was quite frustrated. Upon re-arranging the next available meetings were all on days we had originally said we cannot do and given the option to find another therapist we was trust into the "waiting" game to match with another Therapist and the next available meetings/sessions were almost a month out. All this time we are paying £60 a week.. you get whats happening here - we are basically being taken advantage of with poor management in this platform and its just about collecting as much money as possible. We actually had the choice to go through government options but we chose to do it via Regain as we felt going private might be a better option and didnt mind paying for a quality lead service. We have since decided we will be approaching the other options and going down that route instead or paying for a local private therapist. We will not be sucked into the online subscription based farming strategies again. Note : Regain did offer us 2 weeks credit to the account in the end - only to find out the next time we can meet with a therapist is a month out. It really defeats the offer.
The platform design is really not good in several ways. The communication from customer support staff is horrendous. The therapist was amazing, though. The platform needs to do much better if people want to go back to use it.
Terrible company, charged me for 2 sessions despite offering me having no sessions. I have continually asked for a refund and all my emails have been ignored. I would avoid at all costs
As soon as I paid the app stopped working now they won't give me my money back. DO NOT USE. Tried them previously too and had a very unprofessional therapist who kept talking to her cats when we were discussing our issues!!!!
Regain/Better Help has TERRIBLE customer service. Our therapist had to cancel three different sessions so I was directed by the therapist to notify Regain so I would not be charged. At one point, they “extended” my contract for two weeks but continued to withdraw monies from my account. Through a series of emails and being redirected to multiple incompetent customer service representatives, the issues were still not remedied. The customer service team refused to follow through on the credit and later stated “it’s a weekly membership program”. So regardless of whether your therapist cancels or they “extend” your contract, you pay for the service. Customer service is slow to respond, and there is no way you can speak to a real human via telephone. I do NOT recommend the Regain/Better Help platform. I was able to locate my therapist via private practice and it is much cleaner to work with directly and have my insurance billed. Regain has the worst customer service of any professional platform I have ever worked with.
Better Help was a nightmare. They took my $360.00. They gave me a few counselors suggestions, that were totally unrelated to me. It is as though they are trying to push therapists , who need clients and never ever read the info that the customer submits. I asked for an adult lesbian therapist, the list provided had none. I emailed ask asked WTF. They said ok we all try again..... yup no lesbian therapists. Really, really, none in your supposed large data base. ??? They agreed to refund my money, but I have yet to see it . They are thieves and frauds. Stay away
I moved my whole schedule to have my first session today and it was cancelled at 1.5 hours notice. I am extremely unimpressed. People have work, children and very busy schedules. I am put off by this and do not wish to invest my money into a counsellor who can simply cancel. People sign up to this with the need for assistance. The next available appointments were 10 days away. NOT GOOD
My husband and I carved this time out of our schedules for this session. The therapist never showed up. I refreshed the page. Then my husband tried twice on his computer, because, well, I must not know what I am doing despite the pre-meeting computer test. I sent a message. No answer. If anything, you've sunk us lower than we were.
Wish I could give 0 stars. I did not sign up for any plan or membership at any point I was just looking through their website and started filling out the questionnaire but I never finished it! Suddenly they emailed me saying they had a therapist signed for me and I emailed saying that I am still looking into my options. Then they informed me that I have a plan that costs. This cannot be legal. It was never mentioned nor did they ask for a credit card information or gave a price for service that would even indicate that you have signed up for a plan. They should be sued for this type of false information.
For me it is a fraud!!! first it is not clear that it is a membership where if you do not book a session the cost is still charged second they promise messaging with your therapist 24/7 and she never answered us and we only texted her two time in emergency again when I asked for explanations both to our therapist and to customer service they bounced each other off and then stopped answering and the therapist advised me to go to couples therapy sessions in person , if I could I would never find myself in this horrible situation Be careful do not use this platform
Booked for couples therapy to try to save my marriage and family life. original therapist never responded at all! So i requested a new one and weeks later was matched with a new therapist (Julia S) cancelled last minute for her own health reasons and then didnt contact us again for over 3 weeks when I had asked if she was feeling better. When i tried to rearrange i heard back after christmas, by which time my husband had decided he didn't want to try couples therapy anymore, I contacted regain to request a refund, to which they agreed in emails response as we had not used their services at all. I responded to their email to confirm I had followed all the steps they had given to cancel my direct debit and let my therapist know we were not continuing (interestly she responded to that) That was 3 weeks ago, I've sent 3 chaser emails on a weekly basis and am being ignored. I will be taking the matter further as I have it written in black and white and this is adding further stress to my already overloaded stress and depression levels and a failing marriage that I was trying to save, Not to mention i had paid 4 installments of £260 whilst this was ongoing so have spent over £1000 and recieved nothing in return. They are very clearly only interested in your money and causing further disruption and chaos in an already fraught and dismal situation.
Regain is an online platform that provides relationship therapy services, catering to individuals and couples seeking professional support to improve or save their relationships. The company connects users with licensed, board-accredited therapists who offer convenient and affordable therapy sessions tailored to meet the unique needs of each client. With a focus on accessibility, Regain allows customers to engage in therapy from the comfort of their homes, making it easier for those with busy schedules or geographical limitations to access mental health support. The platform is designed for anyone looking to enhance their emotional well-being and strengthen their romantic relationships through professional guidance.
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