Regain is an online platform that provides relationship therapy services, catering to individuals and couples seeking professional support to improve or save their relationships. The company connects users with licensed, board-accredited therapists who offer convenient and affordable therapy sessions tailored to meet the unique needs of each client. With a focus on accessibility, Regain allows customers to engage in therapy from the comfort of their homes, making it easier for those with busy schedules or geographical limitations to access mental health support. The platform is designed for anyone looking to enhance their emotional well-being and strengthen their romantic relationships through professional guidance.
Regain receives mixed feedback from consumers, reflecting both positive experiences and significant frustrations. Many reviewers praise the quality of therapy, highlighting the effectiveness of their therapists and the convenience of remote sessions.
Customers appreciate the ability to switch therapists if needed and commend the user-friendly platform. However, numerous complaints arise regarding service issues, including unprofessional behavior from therapists, limited appointment availability, and difficulties with customer support. Some users express dissatisfaction with being charged weekly fees despite not receiving therapy sessions, leading to financial strain. Overall, while Regain offers valuable therapeutic support, the inconsistency in service and communication detracts from the experience for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 289 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 7 |
| Sep 24 | 3.8 | 6 |
| Oct 24 | 2.0 | 5 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 3.8 | 4 |
| Jan 25 | 2.3 | 7 |
| Feb 25 | 1.6 | 10 |
| Mar 25 | 3.3 | 6 |
| Apr 25 | 2.4 | 5 |
| May 25 | 3.0 | 6 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 289 most recent reviews.
“He is experienced, intuitive, and empathetic which has been so helpful in moving forward through challenging life tra...”
“So now I am having a difficult time getting a response from their customer service after contacting them and asking f...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.9 out of 5 (fair) | 1.8 out of 5 (poor) | −14% | 289 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Regain is #3 of 5 on overall rating in this group. On value, Canada Pharmacy scores higher (4.6 vs 1.8).
289 reviews of Regain. Filter by what matters to you.
Regain is great at responding to their clients needs. Offering any options to make things more affordable or right. Every person I’ve had to deal with has been so kind. My therapist has been great but just want her to push me and my partner a little more.
Through Regain, my husband and I have been able to access therapy much easier and quicker than with traditional counseling through our insurance provider. We are able to choose from a great list of providers and switch at any time. The therapist we’ve chosen has been a great help in navigating our relationship and I’m so thankful that Regain exists to help. Regain and BetterHelp have both been great tools for me on my therapy journey.
the worst possible services! they removed my profile including all of my data and they canceled my session with my Therapist without letting me know and without my agreement. I sent two emails to support and they didn't even replied ! I still had two weeks time with my Therapist. the support tracking number: #3e2e582f8c7c45938fef3be46c6c8533 Update: Support team contacted me and solved my problem quickly, I do appreciate Jazzmyn from Betterhelp for providing a solution quickly to get this problem resolved.
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Polarized pattern: few middle ratings. 51% of recent reviews are 4–5★ and 48% are 1–2★.
My initial response: I’ve had a difficult time finding time slots for the two of us, and due to no fault of hers, our therapist.we have yet to have a session and yet I’ve been charged for two months of service. The problem now is that I’ve yet to receive a response from the support team and so we feel we e paid a lot of money- for, as of now, nothing. ------------------------------------------ So after a bad start, a customer service person got back in touch with me to offer a full refund. This will allow me to start fresh. The therapist we were matched to sounded very good- so that was not an issue, at least for us- we had several chats on the app, and I was left with a good impression of her. I will probably go back and ask for a therapist who can offer more slots, or slots at times that work better for us- because if I pay for four sessions upfront, I want to be that I'm actually able to schedule four sessions in the month that the account is activated. I had initially rated ReGain one star, but am increasing to four due to the improved customer service I experienced.
When we first started using Regain (a couple's therapy branch of BetterHelp), I didn't realize it was a part of B.H. I liked the interface and foudn the video calls easy to join. I do, however, have a few complaints. You can only schedule your next appointment after your currently scheduled appointment is over. Which means that if your appointment is later in the week (like Th or Fri), availability for the following week might already be claimed by people who had appointments Mon-Wed! It makes it tougher for us to schedule. Therefore I'd like to be able to schedule two weeks in advance rather than just one. It makes my availability a lot more predictable for my job. But yeah, we liked the person we were matched with, and we really got a lot of value out of our sessions. I think a little clarity as to what the messaging option is for (outside of practical things like scheduling questions) would be helpful. For example, am I expected/encouraged to talk in the chat as I would in therapy - about things that come up in my daily life? Some expectations would be nice. Finally, I wish that we had some advance notice that our therapist would be going on vacation this summer. We only found out when our Thursday appointment happened and we were going into the website to schedule our next appointment for the following week and saw there was no availability. A little more advance notice would have been nice - and more professional. I definitely think therapists deserve to take vacation too; I just think the system should be updated to improve user experience.
Regain was instrumental in assisting my wife and I in our marriage during a difficult period. Without Betterhelp/Regain, we wouldn't have met our amazing therapist, EJ. We used the service faithfully for about 4 months and utilized the portal for chat and journaling. I appreciate this service and believe it can be a gateway for many to find mental health solutions for their specific situation.
During the pandemic having an opportuntiy to speak with someone/anyone really helped in meltdown moments. I liked the format. I had kind therapists who responded quickly. Now that I have options though I am going to go to somone with more specific for really working on my underlying area of trauma. They are kind but not very specified and often more general. I kinda felt I was treading water but at least with them they helped me not sink.
We use Regain and have overall had a great experience. We weren't huge fans of our first therapist and found her to be a bit unprofessional, though kind; however, it was quick and easy to find another option whom we absolutely love. I would recommend this service, especially for those with young kids and have a hard time getting out and about.
Regain is an online platform that provides relationship therapy services, catering to individuals and couples seeking professional support to improve or save their relationships. The company connects users with licensed, board-accredited therapists who offer convenient and affordable therapy sessions tailored to meet the unique needs of each client. With a focus on accessibility, Regain allows customers to engage in therapy from the comfort of their homes, making it easier for those with busy schedules or geographical limitations to access mental health support. The platform is designed for anyone looking to enhance their emotional well-being and strengthen their romantic relationships through professional guidance.
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