Regain is an online platform that provides relationship therapy services, catering to individuals and couples seeking professional support to improve or save their relationships. The company connects users with licensed, board-accredited therapists who offer convenient and affordable therapy sessions tailored to meet the unique needs of each client. With a focus on accessibility, Regain allows customers to engage in therapy from the comfort of their homes, making it easier for those with busy schedules or geographical limitations to access mental health support. The platform is designed for anyone looking to enhance their emotional well-being and strengthen their romantic relationships through professional guidance.
Regain receives mixed feedback from consumers, reflecting both positive experiences and significant frustrations. Many reviewers praise the quality of therapy, highlighting the effectiveness of their therapists and the convenience of remote sessions.
Customers appreciate the ability to switch therapists if needed and commend the user-friendly platform. However, numerous complaints arise regarding service issues, including unprofessional behavior from therapists, limited appointment availability, and difficulties with customer support. Some users express dissatisfaction with being charged weekly fees despite not receiving therapy sessions, leading to financial strain. Overall, while Regain offers valuable therapeutic support, the inconsistency in service and communication detracts from the experience for many.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.1 | 289 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.3 | 7 |
| Sep 24 | 3.8 | 6 |
| Oct 24 | 2.0 | 5 |
| Nov 24 | 1.8 | 5 |
| Dec 24 | 3.8 | 4 |
| Jan 25 | 2.3 | 7 |
| Feb 25 | 1.6 | 10 |
| Mar 25 | 3.3 | 6 |
| Apr 25 | 2.4 | 5 |
| May 25 | 3.0 | 6 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 289 most recent reviews.
“He is experienced, intuitive, and empathetic which has been so helpful in moving forward through challenging life tra...”
“So now I am having a difficult time getting a response from their customer service after contacting them and asking f...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Health & Medical.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 2.9 out of 5 (fair) | 1.8 out of 5 (poor) | −14% | 289 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | — | 1,000 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.2 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.1 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 | |
| 1.8 out of 5 (poor) | 100 out of 100 | — | — | — | — | 100 |
Bottom line: Regain is #3 of 5 on overall rating in this group. On value, Canada Pharmacy scores higher (4.6 vs 1.8).
289 reviews of Regain. Filter by what matters to you.
Regain is great therapy help. I'm 50 and I've never done therapy before, but recent events have me struggling. Regain is helping me through it and I never would be doing as well as I am if it weren't for the people at Regain like Danny and Richard. They have been absolute angels
I enjoy the fact that we can do it from home. Our couple's therapist Willie Johnson we consider family. A great man of God and true help to our marriage.
We found an awesome therapist through regain highly recommend!!!
There are so many therapists to choose from and they encourage you to switch if you find your therapist isn't a "good fit." The site is very user friendly for setting appointments and we love our therapist!
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Polarized pattern: few middle ratings. 51% of recent reviews are 4–5★ and 48% are 1–2★.
Since working with my therapist I have been able to learn about myself and my partner in a different/productive way. He is experienced, intuitive, and empathetic which has been so helpful in moving forward through challenging life transitions. Thank you for this service.
Great experience! Can’t have enough good works about the platform! Therapy with licensed therapists at times that suitable for your needs.
For us Regain has been a life saver and absolute game changer. Being able to afford and be in the comfort of your own home to take therapy from qualified therapies is really something. We had weekly sessions (important to keep the momentum) for around 10 months and have made so much progress we currently achieved our goals. Yet thanks to the work and feedback we continue to apply and grow. Thank you BetterHelp and I have already recommended it to my friends. It has also allowed us to be more open about this tabu topic (especially in Europe). Thank you again!
We were matched with an excellent therapist in our requested areas of experience. And the online connection was so convenient and streamlined for getting the practical help we needed as a busy married couple with little kids.
I was doubtful about online therapy, but it's actually been great. My partner and I both feel connected to and supported by our counsellor. The platform is affordable, and immediately accessible, which were both paramount in our decision to join Regain.
Our counseling sessions with Carolyn have really helped my husband and I understand each other, and communicate, in a way we couldn’t before. So thankful.
Our therapist is very kind and knowledgeable. She has lots of resources to resolve many issues. We have been so lucky to have her time, resources and patience. The admin staff are also very helpful and explain things very clearly
I have been using Regain for about a month and a half now for marriage counseling. Let me start by saying the first 2 therapists were not a fit for us. However, thankfully it was super easy to pick and change our therapist to the one we have now who is AMAZING. He has helped us repair our marriage and it’s been such a blessing. Not only can you phone or video chat with your therapist you can message them anytime too. I will definitely recommend regain to anyone looking to seek therapy for themselves or for their couples counseling! Also note that you can see when choosing a therapist their approach to therapy and what they would implement in their sessions and what their strengths are to find the best fit for you!
Because therapy is so expensive in the UK, this app has been amazing to get in touch with and communicate therapists. Our first match was no good for us so the team got in touch immediately to resolve this and the next week we were matched. I was initially concerned that I had payed for 2 weeks and not spoken to anyone, reached out to support and got an extra 2 weeks free. Our therapist is wonderful. And really good at his job. I left a review about him and as thanks I received a lovely diary. Can't rate this app and the team highly enough. Great job and thank you for genuinely caring about the people who use it. Wish more people knew about it. Many thanks. 🙂
Having a counselor that you can reach out to even when they are in a distance can be meaningful and fulfill a need. I recently lost a daughter to cancer and I find more comfort in reaching out to others than I do to friends that are close to me, I find more condolences for my healing. Friends I suppose are not to be used to help you heal from trauma?
This has been the best app I ever used. The customer service is outstanding and they provide you with an update very fast. I am so positively surprised with the way they approach their clients and I think every company should look up to them. The therapists that are available on the app are outstanding as well. Great work everyone!
Great platform to access couples therapy Affordable Flexible And all in the environment you choose on your own device Can 100% recommend
Regain is an online platform that provides relationship therapy services, catering to individuals and couples seeking professional support to improve or save their relationships. The company connects users with licensed, board-accredited therapists who offer convenient and affordable therapy sessions tailored to meet the unique needs of each client. With a focus on accessibility, Regain allows customers to engage in therapy from the comfort of their homes, making it easier for those with busy schedules or geographical limitations to access mental health support. The platform is designed for anyone looking to enhance their emotional well-being and strengthen their romantic relationships through professional guidance.
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