Renewell Water is a leading provider of water filtration solutions in Ireland and the UK, specializing in reverse osmosis water filters, water softeners, and shower filters. With over two decades of experience, the company focuses on enhancing home water quality by offering a range of products designed to purify drinking water and soften household water supply. Their offerings include under-sink water filters, tri-flow taps, hydrogen water ionizers, and more, catering to both residential customers and businesses seeking reliable water treatment solutions.
The company emphasizes customer satisfaction and has established a reputation for excellence, with thousands of satisfied clients benefiting from their systems. Renewell Water also provides nationwide installation services in Ireland and Northern Ireland, ensuring professional setup by qualified technicians. By promoting clean and healthy water solutions, Renewell Water plays a significant role in reducing plastic waste and improving overall water quality for its customers.
Renewell Water has a positive customer experience.
Renewell Water receives overwhelmingly positive feedback for its efficient service and high-quality water products. Many customers highlight the excellent installation process, noting that technicians are friendly, professional, and informative.
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Reviewers appreciate the noticeable improvement in water quality, with several mentioning the enhanced taste and softness of the water. However, a few critical reviews point out issues with the water softener, specifically that it stopped working multiple times within a short period, leading to frustration with customer service response times. Despite these concerns, the majority of consumers express satisfaction with their overall experience, praising the company's commitment to customer care and the effectiveness of their products.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
1,000
100%
● Low
4.8 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.7
12-month avg
4.8
All-time
4.8
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.7
63
Sep 24
4.9
49
Oct 24
4.8
43
Nov 24
4.7
54
Dec 24
4.7
47
Jan 25
4.9
43
Feb 25
4.6
53
Mar 25
4.9
36
Apr 25
4.7
46
May 25
4.4
18
Jun 25
5.0
11
Jul 25
4.8
20
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 471 positive reviews
Customer service53%
251 mentions
Fast & efficient30%
143 mentions
Friendly staff20%
95 mentions
Professionalism18%
84 mentions
“excellent service, the installer was very friendly and helpful”
On “Customer service” · Jul 10, 2025
Top complaintsof 20 negative reviews
Customer service60%
12 mentions
Installation25%
5 mentions
Payment issues20%
4 mentions
Response time15%
3 mentions
“Then I called from another phone number and they thought it was a new customer and picked up the phone”
On “Customer service” · Jul 12, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
Overall rating and review count for this company and similar companies
The product is good, time can tell how long it will last, the installation is the biggest failure, the way it was installed is least to be desired. The bottom part of the kitchen top was sawed poorly in such a way the water softening basin will fit, no craftsmanship at all,
Better training to installer wood working wise.
Scheduling appointment was very frustrating. when I responded to the initial suggestion of Wednesday October 23rd, I was told that all slots had been taken and I have no argument with that. I was offered Thursday October 31st as an alternative and I explained that Thursdays never suit me.
I was subsequently given an appointment for Wednesday November 6th but then had a message asking if Thursday November 7th would suit even though the message acknowledged that I had said Thursdays never suit. As a result I had to phone on Wednesday morning to clarify when the proposed appointment would be. The appointment on Wednesday at 4pm was confirmed. I was also told that I would receive a phone call before the engineer arrived. I received a phone call about 3.30 when the service engineer was already in my driveway.
Service itself was fast and efficient,
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Renewell Water is a leading provider of water filtration solutions in Ireland and the UK, specializing in reverse osmosis water filters, water softeners, and shower filters. With over two decades of experience, the company focuses on enhancing home water quality by offering a range of products designed to purify drinking water and soften household water supply. Their offerings include under-sink water filters, tri-flow taps, hydrogen water ionizers, and more, catering to both residential customers and businesses seeking reliable water treatment solutions.
The company emphasizes customer satisfaction and has established a reputation for excellence, with thousands of satisfied clients benefiting from their systems. Renewell Water also provides nationwide installation services in Ireland and Northern Ireland, ensuring professional setup by qualified technicians. By promoting clean and healthy water solutions, Renewell Water plays a significant role in reducing plastic waste and improving overall water quality for its customers.