Charles Schwab Corporation is one of the largest brokerage firms in the United States, providing a comprehensive suite of financial services to both individual investors and institutions. Their offerings include investment accounts, trading solutions, banking services, and retirement planning, all designed to help clients achieve their financial goals. With a strong focus on innovation and customer service, Schwab empowers investors with the tools and resources needed for informed decision-making in today's dynamic market. Visit schwab.com to learn more about how they can support your investment journey.
Charles Schwab receives overwhelmingly negative feedback, with many customers expressing frustration over account management and service quality. Reviewers frequently mention feeling trapped or scammed, particularly regarding issues with account security and the handling of funds.
Complaints about bounced checks and confusing verification processes are common, leading to a perception of poor customer service. While some users appreciate Schwab's ThinkOrSwim platform and acknowledge the professionalism of certain staff members, these positives are overshadowed by the overall dissatisfaction. Many consumers advise against opening accounts, citing a lack of support and accountability. Overall, the sentiment is predominantly negative, reflecting significant concerns about the company's reliability and service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.6 | 200 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 1.5 | 24 |
| Mar 25 | 1.7 | 13 |
| Apr 25 | 1.3 | 22 |
| May 25 | 1.4 | 9 |
| Jun 25 | 2.3 | 14 |
| Jul 25 | 1.4 | 13 |
| Aug 25 | 1.9 | 11 |
| Sep 25 | 1.4 | 11 |
| Oct 25 | 1.5 | 12 |
| Nov 25 | 1.4 | 10 |
| Dec 25 | 1.7 | 15 |
| Jan 26 | 1.5 | 29 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 200 most recent reviews.
“They have excellent online fillable PDF forms, extensive helpful information for new investors, good customer support...”
“They lured me into opening account promising that as an European I will trade US ETFs through them”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Money & Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.6 out of 5 (poor) | 100 out of 100 | 2.0 out of 5 (poor) | 1.6 out of 5 (poor) | 2.0 out of 5 (poor) | −2% | 200 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Charles Schwab is #5 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 1.6).
200 reviews of Charles Schwab. Filter by what matters to you.
I was trying to login today, the app would not let me login to my account, but diverted me to a medical alert option, I asked if there was some way to log in today, they said no. Then when transferring me, they disconnected me. So no service today at Charles Schwab. I would go back to TD Ameritrade if I could.
All good, no issues. Great company.
Always reliable, knowledgeable and dependable account service. The team I have used is very competent and helpful. We have 3 IRAs and a checking account.
Great customer service
Quick answers to the questions people ask most.
Charles Schwab offers a variety of account types including individual and joint brokerage accounts, retirement accounts such as Traditional and Roth IRAs, as well as checking and savings accounts. Each account type is designed to meet different financial goals, so it's important to review the features of each to determine which best suits your needs.
Charles Schwab offers $0 commission on online stock and ETF trades, which makes it a cost-effective option for investors. However, there may be fees associated with certain mutual funds, options trading, and other specialized services, so it’s advisable to review the specific fee schedule on their website.
You can reach Charles Schwab's customer support team via phone, chat, or secure messaging through your online account. They also have a comprehensive help center on their website, where you can find answers to common questions and access resources for account management.
Yes, Charles Schwab offers a mobile app that allows you to manage your accounts conveniently from your smartphone or tablet. The app provides features such as trading stocks and ETFs, checking account balances, transferring funds, and accessing market updates and research tools.
Charles Schwab offers a robust suite of research tools including market analysis, stock screeners, and third-party research reports. You can also access educational resources such as articles and webinars to enhance your investing knowledge and help you make informed decisions.
Yes, you can transfer your existing brokerage account to Charles Schwab through a process called an ACAT transfer. Schwab provides an online tool to guide you through the transfer process, and they can assist with the necessary paperwork to facilitate a smooth transition.
Withdrawals from a Traditional IRA are typically subject to income tax, and if you take a withdrawal before age 59½, you may incur a 10% early withdrawal penalty. Roth IRA withdrawals may be tax-free if certain conditions are met, including the account being open for at least five years. It's advisable to consult with a tax advisor for personalized guidance.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I was on TD Ameritrade until Schwab took over in May of 2024. Since then there have been 17 times when I couldn't logon.
Their systems is a joke. and app show different account value DAILY. vanish reappear randomly. Estimated income ignores a major holding, making it useless. BullStahs. even they paid accurately-just took hours. Schwab can't track basic math.
I expected better from a company like Charles Schwab. I was left on hold for over 6 minutes during a support chat, only to be told the agent was “talking to another department.” Then they disappeared again for another 5 minutes without any update or apology. When I expressed my frustration, I was met with vague responses and no real accountability. I asked direct questions and even hinted at escalating the issue, but nothing seemed to prompt urgency or concern. It felt like I was being ignored or deprioritized. For a financial institution that’s supposed to value trust and transparency, this experience was anything but. I’m seriously reconsidering my relationship with Schwab. If this is the level of service they provide, I worry about how they’d handle something truly urgent. Agent Anthony S.
Anytime that I call with question they are able to answer it for me. They offer TONS of resources for me to learn and get better at trading. They have also walked me through trading when I needed it. My former financial advisor recommended them and I'm happy that he did.
I reluctantly was transferred to Schwab when they purchased TD Ameritrade. TD Ameritrade has the best platform for investors called Think or Swim. This is the only reason why I stay with Schwab. I never know how much my accounts are up or down for the day and what my account value is because Think or Swim, their website and the app gives me all different values when my positions go ex dividend. They also do not pick up one of my high yielding positions on the estimated income tab, therefore giving me a false number. You would think after all these years that Schwab would have their act together. They suck!
I tried support, emails, live chat. Nothing. The solution? It's in the profile picture. That name changed everything.
I am absolutely convinced they have lost many people's funds with unrealistic promises. There is nothing that will stop me with PAIVA. They deliver exceptional service and hassle-free payments, making them the best alternative.
If there was a minus 3 that is what I would rate. Investing is they want your money. The problem comes when you want the money out. If this is from an inheritance, then just stand-by. The local offices have no idea how to proceed. They required all the documents and certificates, no problem. NOW they will assign an estate representative. They will give you the run around for the next 2 to 3 months. Then part of that is they will not take your call, if they respond to a message, it will be delayed. Then they will ask for more documentation of which they already have on file. They continue this do loop until they get tired of harassing you. Eventually they will send your funds to all parties which have all filed an individual application. If you know you are going to pass, get your money out. Otherwise make sure you pick an heir that is persistent and downright aggressive, and they will face an extended frustration.
Horrible bank. Do not ever trust this bank. I rolled over my Roth IRA and requested them for a debit card. Chased them for 5 times . Each bank representative gave me a false answer . Even tho I transferred money into their brokerage account . they were not ready to initiate a debit card.i needed the card urgently for an international travel and Mike from the banking brokerage account was very uncooperative . not at all ready to initiate the debit card even tho I transferred the min amount into my individual brokerage account.
Schwab website and user interface is terrible relative to the now defunct TD Ameritrade, which of course was acquired by Schwab,
Not a Great experience here at all. they have devised a way to steal from us with no conscience. After submitting a complaint through “Good merit” all my dues were returned.
We had a terrible experience trying to open a new rollover IRA for my wife. Our accounts are linked so their system kept trying to open an account in my name. Then there was an extended delay actually getting the account opened due to actual physical paperwork needed. Now, they claim the forms they provided my 15 days ago are now out of date. How are they still in business?
I hate Charles Schwab, the customer service are horrible and their system is trash. As a whole a trash company
I think Richard Sica, at the Brookfield Ct., Branch, is Great, Kind and Helpful, and deserves my praise.!! I highly recommend using his services!! I am so happy I met him, with great appreciation.!!
I was with TD Ameritrade for years. The integration with Schwab has been nothing but a nightmare. I had to open another account in 2024 and was denied the level to be able to trade spreads for Options multiple time even though I had authorization previously. I then closed my account shortly after. 1 year later Im wanting to use TOS for demo trades and I filled out an application, only for the account to be denied due to "business decisions"... What does that even mean?? I rarely leave reviews but this was a waste of my time and it's been a terrible experience.
Yes, Charles Schwab provides several tools for retirement planning, including retirement calculators and personalized retirement planning services. These resources can help you estimate how much you need to save, evaluate your current savings strategy, and determine the best investment options for your retirement goals.
A Schwab checking account offers benefits such as no monthly maintenance fees, unlimited ATM fee rebates worldwide, and access to online bill pay and mobile check deposit. Additionally, it seamlessly integrates with your investment accounts, making it easy to manage your finances in one place.
You can access your Schwab account statements and tax documents through the online account portal or mobile app. All statements are available in a secure digital format, and you can choose to receive them via email or download them directly for your records.
Charles Schwab Corporation is one of the largest brokerage firms in the United States, providing a comprehensive suite of financial services to both individual investors and institutions. Their offerings include investment accounts, trading solutions, banking services, and retirement planning, all designed to help clients achieve their financial goals. With a strong focus on innovation and customer service, Schwab empowers investors with the tools and resources needed for informed decision-making in today's dynamic market. Visit schwab.com to learn more about how they can support your investment journey.
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