Seatsnet is a prominent secondary ticket marketplace that provides consumers with access to a wide range of tickets for sports events, concerts, theater performances, and festivals. The platform connects buyers with sellers who have established reputations, ensuring a reliable purchasing experience. Seatsnet's offerings include tickets for major events and popular sports leagues, catering to fans and attendees looking for options beyond primary ticket sales. The company serves a diverse customer base, including sports enthusiasts, concertgoers, and theater lovers seeking tickets to their favorite events. With a user-friendly interface, Seatsnet allows users to explore trending events and find tickets for specific locations, making it a valuable resource for those looking to experience live entertainment. The platform emphasizes transparency in pricing, as ticket prices may vary from face value, reflecting the dynamic nature of the secondary ticket market.
Seatsnet receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the helpful and responsive customer service, particularly noting effective communication through WhatsApp and a straightforward booking process.
Positive comments highlight the quality of the tickets received and the clarity of the website. However, a substantial number of consumers report severe issues, including last-minute ticket cancellations and receiving incorrect or restricted-view seats despite paying premium prices. Complaints about poor communication and lack of support when problems arise are prevalent, with some users labeling the service as a scam. Overall, while some customers have had satisfactory experiences, the negative feedback regarding reliability and ticket delivery casts a shadow over the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2026.
| Month | Average | Reviews |
|---|---|---|
| Sep 26 | 3.2 | 33 |
| Oct 26 | 2.6 | 27 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“ticketa were sent only the day before and I was a bit stressed but the support, via whatsapp, was very reactive to ex...”
“Morning of the match, whilst we're en route to Paris, they cancelled the order and refunded us”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 2.2 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | — | 1.0 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 |
Bottom line: Seatsnet is #3 of 5 on overall rating in this group. On delivery, ONE Sports Warehouse scores higher (5.0 vs 2.2).
60 reviews of Seatsnet. Filter by what matters to you.
We bought tickets to a match in Paris, travelling from London. They sent multiple emails saying that tickets were pending, we should not worry, they could arrive up to an hour before kick off. Morning of the match, whilst we're en route to Paris, they cancelled the order and refunded us. So we've paid for the wasted journey and hotel rooms and no tickets to the match. Completely untrustworthy.
SCAMMERS AND LIARS! Completely ruined my trip from Ukraine to Paris! If you are thinking about buying tickets on Seatsnet — run away! This is not a service; it is an absolute scam and a total display of disrespect toward customers. I traveled all the way from Ukraine to Paris specifically for this event — enduring a massive, exhausting journey and spending a significant amount of money on travel and accommodation. Up until the very last day — literally until yesterday — Seatsnet swore and guaranteed that everything was completely under control and that my e-tickets would arrive "very soon." And what happened in the end? Just a few hours before the event, they sent a generic brush-off: "Sorry, the seller doesn’t have access to the tickets." Are you serious?! A few hours before the event?! You kept me in the dark until the absolute last minute, let me travel to another country, and then simply washed your hands of it! Yesterday you gave your word, and today you walk away when it is completely impossible to fix! Seatsnet is not a reliable platform. It is a sketchy operation selling air. Because of your negligence and lies, my trip is totally ruined, my money spent on logistics and hotels is thrown down the drain, and my nerves are destroyed. NEVER buy anything from Seatsnet under any circumstances! I will be demanding an immediate full refund and filing complaints with every consumer protection authority possible. Order ID #2074542
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 48% are 1–2★.
The seats had restricted view despite paying a significant, dare I say , amount of money for tickets that were supposed NOT to have restricted view
Die Kommunikation war Ok. Die Tickets haben wir ca. 3h vor dem Spiel erhalten, jedoch waren diese nicht wie bestellt Sitzplätze, wir erhielten Stehplätze im Fansektor mit einem Kind! Dies geht einfach nicht, wir sind sehr enttäuscht und haben sehr viel Geld bezahlt.
Katastrophe!! ! Betrug!!! Katastrophe!Finger Weg von diesem Mistshop!!!! Vor 2 Wochen Fußball Tickets gebucht, Tickets habe ich 35 min vor Spielbeginn erhalten nachdem. Ich mehrmals fragte warum ich die Karten nicht bekomme. Keine Antwort darauf... Ausser Geduld haben... In einer halben Std 3 Anrufe gekriegt vom Shop alles auf englisch.. Die Karten würden in wenigen Minuten kommen.Ein absolut absurde Hingehalte. Einfach nur unglaublich schlecht... Kein Stern minus 100Sterne Ende vom Lied:falsche Karten mit Stehbereich niemals so gebucht!!!! Sowas muss weg VOM MARKT!!!
BEWARE!!! I flew in from far away, but my ticket arrived at the very last minute—and for a different, cheaper section. I tried to resolve the issue, but they stopped responding. They also refuse to refund the price difference. I will never again order tickets from this company, which resells other people's season tickets.
Total scam!!! bought tickets for a match, travelled to the event and they never delivered. This firm should be stopped!
WARNING TO ALL CONSUMERS: DO NOT TRUST SEATSNET WITH YOUR MONEY! ⭐ 1/5 – Extremely disappointing experience I want to publicly warn other consumers about my terrible experience with SEATSNET We paid €638.17 for tickets to a Paris Saint-Germain (PSG) vs. Rennes football match that did not take place as originally scheduled. Following changes to the event, we were informed that our tickets would not be valid at the alternative venue. Seatsnet subsequently confirmed that our order was cancelled and indicated that a refund would be processed. Almost TWO MONTHS later, WE HAVE RECEIVED NOTHING. What makes this situation even more unacceptable is that PSG has already refunded the official tickets, while Seatsnet continues to withhold our €638.17. Despite repeated emails and formal complaints, Seatsnet has failed to provide a meaningful response, a clear explanation, or a confirmed refund date. Their own refund policy provides for reimbursement under applicable cancellation conditions, yet our money has still not been returned. HOW CAN A COMPANY KEEP A CUSTOMER’S MONEY WHEN THE TICKETS HAVE BEEN CANCELLED AND THE ORIGINAL CLUB HAS ALREADY ISSUED A REFUND? This experience raises serious concerns about Seatsnet’s business practices, transparency, customer service, and respect for consumer rights. Our family also incurred additional travel expenses after being informed of changes to the match, only to discover later that our tickets would not be valid. I WOULD NEVER RECOMMEND SEATSNET TO ANYONE. Based on our experience, I consider this platform completely unreliable. We paid for a service we did not receive, and our legitimate refund requests have gone unanswered. I urge other consumers to think very carefully before purchasing tickets through this website. SEATSNET: WHERE IS OUR €638.17? We demand our money back immediately. I am prepared to share the documentation supporting this complaint, including the refund confirmation from PSG, Seatsnet’s cancellation communication, and our unanswered refund requests. Consumers deserve transparency, accountability, and respect.
Scammed - DO NOT BUY FROM WEBSITE bought 2 tickets for real madrid v villereal for €260 on the 06/10 after paying no tickets arrived. company stated tickets were 100%. contact site by what’s app and email. stated tickets would arrive 09/10 1 day before game. no tickets arrived so contacted them again - new timeline 1-3 hours before the game kick off. no tickets arrived … i travel from ireland to madrid with partner. contacted again as no tickets - stated tickets will be with me 1 hour before kick off tickets did not arrive untill after kick off. asked for refund … stated that i had received tickets. disgrace. reported the company as didn’t get to the game
Disappointing experience – won’t use Seatsnet again We booked tickets through Seatsnet for Lazio v Monza during our holiday in Rome in October 2026. After choosing and paying for our seats, we were informed shortly before travelling that they were no longer available. Instead of a refund, we received account credit plus €8 compensation. When we rebooked, the same seats were being advertised at a much higher price. We ended up paying approximately €70 extra, almost double our original cost. To make matters worse, the seats we received didn’t match the location shown on Seatsnet’s seating diagram. We enjoyed the match and the atmosphere, but the booking experience was extremely disappointing. We won’t use Seatsnet again and would strongly recommend booking directly through the football club instead.
Pésimo no recibí mis entradas y las adquirí una semana antes del partido
Hallo zusammen Wir haben 4 Tickets gebucht und bezahlt für das Chealsea Spiel vom 10.10.2026,leider bekamen wir keine Tickets obwohl wir in Kontakt waren bis auf die letzten minuten und es immer hieß sie kommen kamen sie nicht, richtig schwach.Somit haben wir 1100Fr verloren 😞 Bitte bitte Leute kauft nichts von (Seatsnet) weil es betrüger sind
Appalling customer experience. I booked seats to Napoli football in section D26, halfway line upper tier. I received tickets shoved away in the corner, with a lame explanation it was "similar or equivalent" I'll never use them again
After 5 years I still haven’t received my payout of over €500 after multiple requests and complaints to the bank. They don’t answer emails or phone calls. STAY AWAY
Je n’ai jamais reçu les places de concert pour Celine Dion, il ne m’ont pas remboursé, j’ai perdu mon argent.
If I could give zero stars, I would. This company completely ruined what was supposed to be an unforgettable football trip. My group of four flew all the way from Estonia to Rotterdam specifically to watch the high-profile Feyenoord vs. AFC Ajax match on March 22, 2026. We paid €576.34 in total (including an extortionate €129.22 "handling fee") for four tickets. The tickets never arrived. For hours leading up to the game, I was in direct contact with their WhatsApp support while standing physically outside the stadium gates. Their responses were a masterclass in gaslighting and stalling. Despite knowing the game was minutes away, their agents kept repeating automated, hollow phrases like: "Please rest assured, we have a 100% delivery rate," and "Your tickets will be arriving shortly." They kept us waiting past the kickoff whistle, completely locking us out of the stadium and making it impossible for us to even attempt buying alternative tickets locally. We traveled across Europe only to listen to the game start from behind a fence. While they eventually refunded the ticket price after weeks of hassle, their idea of "compensation" for ruining an international trip, flight costs, hotel bookings, and taking time off work was an insulting €50 portal credit—as if I would ever trust this platform with my money again. Seatsnet relies on false promises and leaves you stranded when it matters most. Avoid this platform at all costs if you actually want to attend your event. Total scam-like operation.
If I could give zero stars I would. This site is a total scam. Not only did they misrepresent the tickets I thought I was buying, when I went to dispute the purchase they gave me a blow off answer and then ignored me. I found out that my tickets were part of a pool of tickets that got randomly sent a day before the event with a shady message to delete the ticket after use. If that’s not shady enough, I was contacted by some random person on WhatsApp saying they had the tickets which by the way were randomly scattered in different parts of the park so that me and my guest wouldn’t even sit together. They are nothing but thieves and fraudsters. DO NOT USE THIS COMPANY and get scammed like I did.
Billets NON DISTRIBUES pour le Concert de Bad Bunny! AUCUN REMBOURSEMENT après 2 mois d'attente! C'est une ARNAQUE attention !
Nous sommes allé spécialement à Madrid en ce jour (20 septembre 2026) pour le derby madrilène. Nous venons de France donc pas mal de kilomètres parcouru. Tout ça pour ne jamais recevoir les billets. On nous a promis que les billets étaient en cours d’acheminement mais nous ne les avons jamais reçu. Bref énormément de dépenser pour rien, je ne recommande pas du tout. FUYEZ !!!!
Seatsnet is a prominent secondary ticket marketplace that provides consumers with access to a wide range of tickets for sports events, concerts, theater performances, and festivals. The platform connects buyers with sellers who have established reputations, ensuring a reliable purchasing experience. Seatsnet's offerings include tickets for major events and popular sports leagues, catering to fans and attendees looking for options beyond primary ticket sales. The company serves a diverse customer base, including sports enthusiasts, concertgoers, and theater lovers seeking tickets to their favorite events. With a user-friendly interface, Seatsnet allows users to explore trending events and find tickets for specific locations, making it a valuable resource for those looking to experience live entertainment. The platform emphasizes transparency in pricing, as ticket prices may vary from face value, reflecting the dynamic nature of the secondary ticket market.
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