Basilis…
The assistance from the company was huge until the end of our cooperation.
Seatsnet is a prominent secondary ticket marketplace that provides consumers with access to a wide range of tickets for sports events, concerts, theater performances, and festivals. The platform connects buyers with sellers who have established reputations, ensuring a reliable purchasing experience. Seatsnet's offerings include tickets for major events and popular sports leagues, catering to fans and attendees looking for options beyond primary ticket sales. The company serves a diverse customer base, including sports enthusiasts, concertgoers, and theater lovers seeking tickets to their favorite events. With a user-friendly interface, Seatsnet allows users to explore trending events and find tickets for specific locations, making it a valuable resource for those looking to experience live entertainment. The platform emphasizes transparency in pricing, as ticket prices may vary from face value, reflecting the dynamic nature of the secondary ticket market.
Seatsnet receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the helpful and responsive customer service, particularly noting effective communication through WhatsApp and a straightforward booking process.
Positive comments highlight the quality of the tickets received and the clarity of the website. However, a substantial number of consumers report severe issues, including last-minute ticket cancellations and receiving incorrect or restricted-view seats despite paying premium prices. Complaints about poor communication and lack of support when problems arise are prevalent, with some users labeling the service as a scam. Overall, while some customers have had satisfactory experiences, the negative feedback regarding reliability and ticket delivery casts a shadow over the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2026.
| Month | Average | Reviews |
|---|---|---|
| Sep 26 | 3.2 | 33 |
| Oct 26 | 2.6 | 27 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“ticketa were sent only the day before and I was a bit stressed but the support, via whatsapp, was very reactive to ex...”
“Morning of the match, whilst we're en route to Paris, they cancelled the order and refunded us”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 2.2 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | — | 1.0 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 |
Bottom line: Seatsnet is #3 of 5 on overall rating in this group. On delivery, ONE Sports Warehouse scores higher (5.0 vs 2.2).
60 reviews of Seatsnet. Filter by what matters to you.
The assistance from the company was huge until the end of our cooperation.
Good information, clear app and website. Email exchange was friendly and fast. The tickets came 1 day before the match, this would be helpful if it could be a little earlier. Lots of messages tbrough Whatsapp just before the match. It's helpful and clear, but clearly made with AI. The names on the tickets were not ours (it did not matter at all, but confused me a bit), the seats almost but not 100% next to each other ( easily arranged in the stadium with the people next to us). Only thing I missed was the personal touch instead of AI. But maybe I am getting old....
100% TRustworthy, just very expensive
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 48% are 1–2★.
Had such a great experience with these tickets, exactly as advertised, didn’t receive them until the night before but then after that it was smooth sailing
Was worried about receiving the tickets after reading some reviews. However, the tickets come through perfectly, the seats we purchased so overall very good service. Would definitely use again
Bit tricky review this - Seatsnet sold us 8 seats for Dortmund v Werder Bremen in ‘the yellow wall’ They delivered as they said they would excellent The bad bit is the nerve racking wait up to the game. We got 6 about 3 hours before the other two came just over an hour before kick off. A bit nervous i wont lie. The bit to think about. 1. They did get us the tickets 2. Can be unsettling waiting for then So rather than a full 5 stars Its a 4/5 from us
Experience was good. They've delivered the tickets 1 day before the event as promised. It would be better if tickets were transferred a bit earlier before the event particularly when having a very impatient child waiting for the tickets.
We got the tickets easily and we got constant massages from the site. The only problem was before we got it because we didn't know where we are going to seat.
I bought 8 tickets on Seatsnet.com. The tickets were supposed to arrive the week before the concert, then the day before, then the morning of the concert. They finally arrived at 10:30 AM on the day of the show. Despite the stress of waiting, customer service always responded quickly by email. The concert was great, thanks to Seatsnet! Elena & Co.
Seatsnet is a prominent secondary ticket marketplace that provides consumers with access to a wide range of tickets for sports events, concerts, theater performances, and festivals. The platform connects buyers with sellers who have established reputations, ensuring a reliable purchasing experience. Seatsnet's offerings include tickets for major events and popular sports leagues, catering to fans and attendees looking for options beyond primary ticket sales. The company serves a diverse customer base, including sports enthusiasts, concertgoers, and theater lovers seeking tickets to their favorite events. With a user-friendly interface, Seatsnet allows users to explore trending events and find tickets for specific locations, making it a valuable resource for those looking to experience live entertainment. The platform emphasizes transparency in pricing, as ticket prices may vary from face value, reflecting the dynamic nature of the secondary ticket market.
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