I received the tickets a few days…
I received the tickets a few days before the concert. Communication with the company was quite good. Unfortunately, the seats I received were in different rows.
Seatsnet is a prominent secondary ticket marketplace that provides consumers with access to a wide range of tickets for sports events, concerts, theater performances, and festivals. The platform connects buyers with sellers who have established reputations, ensuring a reliable purchasing experience. Seatsnet's offerings include tickets for major events and popular sports leagues, catering to fans and attendees looking for options beyond primary ticket sales. The company serves a diverse customer base, including sports enthusiasts, concertgoers, and theater lovers seeking tickets to their favorite events. With a user-friendly interface, Seatsnet allows users to explore trending events and find tickets for specific locations, making it a valuable resource for those looking to experience live entertainment. The platform emphasizes transparency in pricing, as ticket prices may vary from face value, reflecting the dynamic nature of the secondary ticket market.
Seatsnet receives a mixed response from customers, reflecting both positive experiences and significant frustrations. Many reviewers appreciate the helpful and responsive customer service, particularly noting effective communication through WhatsApp and a straightforward booking process.
Positive comments highlight the quality of the tickets received and the clarity of the website. However, a substantial number of consumers report severe issues, including last-minute ticket cancellations and receiving incorrect or restricted-view seats despite paying premium prices. Complaints about poor communication and lack of support when problems arise are prevalent, with some users labeling the service as a scam. Overall, while some customers have had satisfactory experiences, the negative feedback regarding reliability and ticket delivery casts a shadow over the service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Oct 2026.
| Month | Average | Reviews |
|---|---|---|
| Sep 26 | 3.2 | 33 |
| Oct 26 | 2.6 | 27 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“ticketa were sent only the day before and I was a bit stressed but the support, via whatsapp, was very reactive to ex...”
“Morning of the match, whilst we're en route to Paris, they cancelled the order and refunded us”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Sports & Recreation.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.9 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 2.2 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 0% | 343 | |
| 2.5 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | — | 1.0 out of 5 (poor) | — | 85 | |
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 60 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 0% | 43 |
Bottom line: Seatsnet is #3 of 5 on overall rating in this group. On delivery, ONE Sports Warehouse scores higher (5.0 vs 2.2).
60 reviews of Seatsnet. Filter by what matters to you.
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 48% are 1–2★.
Seatsnet is a prominent secondary ticket marketplace that provides consumers with access to a wide range of tickets for sports events, concerts, theater performances, and festivals. The platform connects buyers with sellers who have established reputations, ensuring a reliable purchasing experience. Seatsnet's offerings include tickets for major events and popular sports leagues, catering to fans and attendees looking for options beyond primary ticket sales. The company serves a diverse customer base, including sports enthusiasts, concertgoers, and theater lovers seeking tickets to their favorite events. With a user-friendly interface, Seatsnet allows users to explore trending events and find tickets for specific locations, making it a valuable resource for those looking to experience live entertainment. The platform emphasizes transparency in pricing, as ticket prices may vary from face value, reflecting the dynamic nature of the secondary ticket market.
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