Prompt response to an issue with my…
Prompt response to an issue with my email account Thankyou

SilkFred is an online fashion retailer that specializes in offering unique women's clothing from over 500 independent brands. The company provides a diverse selection of styles, including dresses, jumpsuits, and tops, catering to various occasions, from everyday wear to special events. SilkFred aims to connect customers with distinctive fashion options that reflect individual style and preferences. Targeting fashion-conscious women, SilkFred’s platform allows shoppers to explore a wide range of products while supporting independent designers. The user-friendly website also features an AI-powered personal shopper named Fred, which assists customers in finding suitable fashion items based on their preferences. SilkFred is dedicated to providing a unique shopping experience that emphasizes quality, individuality, and accessibility in women's fashion.
SilkFred receives a mixed response from customers, with many praising the quality and uniqueness of their products, as well as the helpfulness of their customer service. Reviewers highlight the prompt delivery and satisfaction with items received, noting that the range of products is appealing.
However, significant complaints arise regarding the refund and return process, with numerous customers expressing frustration over delayed refunds and complicated return shipping fees. Some report issues with items not being delivered or receiving inadequate communication about their orders. While many appreciate the service provided, the challenges related to returns and refunds detract from the overall shopping experience. Overall, SilkFred has a blend of positive feedback and critical concerns, leading to a sentiment that leans slightly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 160 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 3.5 | 26 |
| Jun 25 | 4.1 | 57 |
| Jul 25 | 3.1 | 17 |
| Aug 25 | 3.4 | 59 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Great service”
“It’s impossible trying to make contact with you as email returns undeliverable”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.4 out of 5 (fair) | 1.9 out of 5 (poor) | — | 160 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: SilkFred is #3 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.4).
160 reviews of SilkFred. Filter by what matters to you.
Prompt response to an issue with my email account Thankyou
Quck response
Helen was extremely helpful and friendly. Definitely the best customer service. Helen found out the answers for me quickly. The best
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 34% are 1–2★.
Ordered shoes … no confirmation invoice and therefore can’t track why shoes I have ordered and paid for haven’t arrived. I have tried to connect and no response. Not impressed so far.
I have sent several requests for someone to call me about returns and labels that I need printed as I can’t access them, but no one has responded and my time frame window to send back is closing
So disappointing! I’ve been waiting for a refund for over 3 weeks. Got an email to tell me it was being processed almost 3 weeks after an email telling me my returns had arrived. Have sent 3 on line messages and no response. Shockingly poor customer service. One order but needed to pay £1.99 x3 for returns. Will never order from this site again. No Other online retailers take over 3 weeks to refund Absolutely disgraceful service overall.
Beautiful jacket ....perfect fit...Thank you Silk Fred
Hi I can honestly say your team are fantastic I’ve had a few returns and there was never a problem but the last return I had seamed to take a lot longer than most so I left it a good few weeks then I contacted your chat team and they were very helpful I didn’t have my receipt for the return package but I got a full refund that’s why I gave yous five stars as it was my fault I lost it and by rights yous didn’t need to refund me my money which yous have and my delighted one very happy customer
The clothes are lovely, but both times I've returned something I've had to chase for a refund. I do wonder what would happen if I didn't do this! Realised it had been 20 working days since they received it this morning, and strangely when I contacted them the refund had been processed that morning. Come on Silkfred, people shouldn't need to chase you for money. Lets an otherwise great company down
I ordered a dress very quick delivery and really good quality of clothing I will be ordering in the future
RSpped of esponse
Very speedy, friendly and efficient response to my query. Excellent service
After applying for a return of the dress, I waited almost 3 weeks for a refund and paid an additional fee of 2.99 for a return that no one wrote anywhere is a rip-off
Great website. Easy to order and very quick delivery
Bought a gorgeous Bright Blue dress and was so impressed with quality of it. I wore it will to a wedding and had so many compliments on it - amazing!
After returning the items and seeing them processed on 14th/15th May I had still not received my refund by 4th June so I emailed requesting they pay me as I had waited long enough. Miraculously they said they had processed my refund that morning!!! I finally received the money to my account on 6th June but was very disappointed to see they had deducted 3x £2.99 for postage. That’s £2.99 for each item returned not per parcel which I consider excessive and unfair. Due to the time it took to pay me and the amount they charged for postage I am sorry to say I will not be using this company again and would not recommend them to others.
SilkFred is an online fashion retailer that specializes in offering unique women's clothing from over 500 independent brands. The company provides a diverse selection of styles, including dresses, jumpsuits, and tops, catering to various occasions, from everyday wear to special events. SilkFred aims to connect customers with distinctive fashion options that reflect individual style and preferences. Targeting fashion-conscious women, SilkFred’s platform allows shoppers to explore a wide range of products while supporting independent designers. The user-friendly website also features an AI-powered personal shopper named Fred, which assists customers in finding suitable fashion items based on their preferences. SilkFred is dedicated to providing a unique shopping experience that emphasizes quality, individuality, and accessibility in women's fashion.
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