All of their dresses are the favorites…
All of their dresses are the favorites and the ones that get the most compliments

SilkFred is an online fashion retailer that specializes in offering unique women's clothing from over 500 independent brands. The company provides a diverse selection of styles, including dresses, jumpsuits, and tops, catering to various occasions, from everyday wear to special events. SilkFred aims to connect customers with distinctive fashion options that reflect individual style and preferences. Targeting fashion-conscious women, SilkFred’s platform allows shoppers to explore a wide range of products while supporting independent designers. The user-friendly website also features an AI-powered personal shopper named Fred, which assists customers in finding suitable fashion items based on their preferences. SilkFred is dedicated to providing a unique shopping experience that emphasizes quality, individuality, and accessibility in women's fashion.
SilkFred receives a mixed response from customers, with many praising the quality and uniqueness of their products, as well as the helpfulness of their customer service. Reviewers highlight the prompt delivery and satisfaction with items received, noting that the range of products is appealing.
However, significant complaints arise regarding the refund and return process, with numerous customers expressing frustration over delayed refunds and complicated return shipping fees. Some report issues with items not being delivered or receiving inadequate communication about their orders. While many appreciate the service provided, the challenges related to returns and refunds detract from the overall shopping experience. Overall, SilkFred has a blend of positive feedback and critical concerns, leading to a sentiment that leans slightly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 160 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 3.5 | 26 |
| Jun 25 | 4.1 | 57 |
| Jul 25 | 3.1 | 17 |
| Aug 25 | 3.4 | 59 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Great service”
“It’s impossible trying to make contact with you as email returns undeliverable”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.4 out of 5 (fair) | 1.9 out of 5 (poor) | — | 160 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: SilkFred is #3 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.4).
160 reviews of SilkFred. Filter by what matters to you.
All of their dresses are the favorites and the ones that get the most compliments
Still waiting for refund 3 weeks after return Do not adhere to there own refund policy Poor quality items that are sized far too small. How much money are you making on holding onto customers money after supplying poor quality items Order number was 10865994 Will never order again and advise everyone else to avoid This is in breach of the law as stated on the CAB website The seller has to pay you the refund within 14 days. The 14 days start the day after they receive proof you posted the item or they receive the item – whichever happens first.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 34% are 1–2★.
My ordered arrived really quickly which was fantastic but unfortunately it was too big...i didn't have a clue how to download a returns form. So emailed..within minutes I got a reply. A very friendly and very helpful reply. My query was dealt with instanly.Thank you so much...for being so efficient,quick and most of all friendly
Ordered a dress for an upcoming wedding. Was very reasonably priced and was a little dubious when ordering that the quality may not be great. However I was blown away when it arrived. Absolutely loved it! Fitted perfectly and the colour was exactly as advertised. Arrived within 3 days. Very impressed and will definitely order from SilkFred again
Great variety of clothing Easy to order Easy returns
Ordered with silk Fred so many times over the years and Some lovely clothes and good customer Service but unfortunately £2.99 PER ITEM returns has put me off ordering again , I’ve lost almost £20 on returning 6 items of clothing. They also don’t have Qr codes to return either so if your like me and don’t have a printer and not much free time you are screwed! Not to mention more money it Costs you having to print return labels at the library instead all in all I’ve lost £25 from doing an order with silk Fred. I would advise not to order unless you’re 100% on the item and size.
I ordered my usual size, size 12, and it fits like it was tailored for me. Beautiful dress….. soooo flattering, so much more in real life than on the website. Hangs so well and doesn’t crease. Complimented by many friends and family. Delivered really quickly, fully recommend X
Fantastic customer service. I ordered a dress which didn't arrive on time (problem with courier). SF agreed with no fuss to refund express delivery charge. Really impressed by their quick no nonsense response.
Quick service and response
I inadvertently placed a duplicate order. This was swiftly resolved by Helen.
I had not received a tracking number. I emailed Silkfred.com, and less than 24 hours I received it. They are a great company with good communication skills.
I wont be using Silkfred again, everything ordered came in relatively good time, out of everything I ordered most went back as sizing or quality was not fab, once received by them it took three weeks to get my refund, and then they also took out postage for every company used, I'm sorry but it doesn't take 3 weeks to process a refund in this day and age, I also don't think I should have to pay 3 lots of returns, I ordered once its not my fault it comes from different companies, I didn't order it from different companies but from one which was silkfred, so I definitely wont be using again
As with other reviews - returns take a very long time. I'm at 14 days (not working days to be fair, which is what their policy states) and haven't received it yet. Comparing to another similar company to which I posted returns on the same day as this one, I received that refund 9 days ago. You also have to print the label yourself which is not standard practice anymore and much less convenient than the barcode/QR code way of other companies. They have a great choice of brands for various budgets, but the trouble with the refund process makes it not worth ordering.
Customer services were quick and helpful.
SilkFred is an online fashion retailer that specializes in offering unique women's clothing from over 500 independent brands. The company provides a diverse selection of styles, including dresses, jumpsuits, and tops, catering to various occasions, from everyday wear to special events. SilkFred aims to connect customers with distinctive fashion options that reflect individual style and preferences. Targeting fashion-conscious women, SilkFred’s platform allows shoppers to explore a wide range of products while supporting independent designers. The user-friendly website also features an AI-powered personal shopper named Fred, which assists customers in finding suitable fashion items based on their preferences. SilkFred is dedicated to providing a unique shopping experience that emphasizes quality, individuality, and accessibility in women's fashion.
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