Excellent customer service experience
Good variety of items. Fast delivery. Any issues are always responded too rapidly and in a way that worked best for me as the customer. Thank you

SilkFred is an online fashion retailer that specializes in offering unique women's clothing from over 500 independent brands. The company provides a diverse selection of styles, including dresses, jumpsuits, and tops, catering to various occasions, from everyday wear to special events. SilkFred aims to connect customers with distinctive fashion options that reflect individual style and preferences. Targeting fashion-conscious women, SilkFred’s platform allows shoppers to explore a wide range of products while supporting independent designers. The user-friendly website also features an AI-powered personal shopper named Fred, which assists customers in finding suitable fashion items based on their preferences. SilkFred is dedicated to providing a unique shopping experience that emphasizes quality, individuality, and accessibility in women's fashion.
SilkFred receives a mixed response from customers, with many praising the quality and uniqueness of their products, as well as the helpfulness of their customer service. Reviewers highlight the prompt delivery and satisfaction with items received, noting that the range of products is appealing.
However, significant complaints arise regarding the refund and return process, with numerous customers expressing frustration over delayed refunds and complicated return shipping fees. Some report issues with items not being delivered or receiving inadequate communication about their orders. While many appreciate the service provided, the challenges related to returns and refunds detract from the overall shopping experience. Overall, SilkFred has a blend of positive feedback and critical concerns, leading to a sentiment that leans slightly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 160 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 3.5 | 26 |
| Jun 25 | 4.1 | 57 |
| Jul 25 | 3.1 | 17 |
| Aug 25 | 3.4 | 59 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Great service”
“It’s impossible trying to make contact with you as email returns undeliverable”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.4 out of 5 (fair) | 1.9 out of 5 (poor) | — | 160 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: SilkFred is #3 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.4).
160 reviews of SilkFred. Filter by what matters to you.
Good variety of items. Fast delivery. Any issues are always responded too rapidly and in a way that worked best for me as the customer. Thank you
the lady who helped me was very friendly and quickly resolved my issue
excellent service
Have used SilkFred many times and never had an issue - although I’ve never had to return items before! I returned my goods on the 25th of July - 2 x packages. One package has been confirmed as received on the 30th July and still no refund. The other package seems to be lost with Royal Mail. I sent it via the 48 hour tracking, however can no longer view the tracking and Silk Fred still showing as waiting for return. Have gone on to the website - the bot can’t help and it said it would put me in touch with someone but no agents are online! This really is putting me off ordering again.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 34% are 1–2★.
Whilst your delivery was quick I have an issue with refunding items which was sent back and acknowledged on 25th July. It is now 16th August and I’ve yet to receive notification of when the refunds will be processed to my account .
Fast, responsive and helpful support.
I ordered two dresses and kept one which I am happy with. Unfortunatley the refund service is not good. I received an email on 11th July stating my return had been received and would be processed and to allow up to 14 days for it to be completed. I have had no updates since and am still waiting for my refund. I will be contacting my credit card company.
Recently purchased 2 dresses from SilkFred, as a new customer I was dubious, however SilkFred did not disappoint. Ordering was easy, updates were useful and delivery times were accurate. Both items are gorgeous and look amazing on. Dresses are true to size, are good quality and are very flattering. Highly recommended.
Very slow return system. Happy to take money prior to sending order but takes up to 3 weeks to refund money after receiving returns. I find this an inefficient service and won’t be shopping with Silk Fred again.
Postage charges it cost me £10 for an order over which was over £100 & to return 2 items
Excellent customer service from Helen (don’t have a last name for her). A few items from my order hadn’t arrived despite tracking saying ‘delivered’. I wasn’t able to select refund for two other items. Helen looked into the matter, helped with the refund and located the missing items. She kept me informed at all times. SilkFred has an excellent selection of clothing from numerous outlets so it’s very convenient to use. Have used them once before and happy with the goods.
Ordered dress want to return every time I go into my account to do return the label won't come up. There's only a robot chat can't get onto customer service I'm a week trying and very disappointing. Nice website but this would put me off ordering again. The robot only asks specific questions and won't let you ask questions.
I have used Silkfred a few times but this time I had a problem and they were so helpful and accommodating. I would recommend them to anyone. Helpful, friendly staff and wonderful dresses. Thank you so much Silkfred.
Ordered 3 items and returned 2 items over a month ago. No refund received and no update other than they’re waiting for the return. It doesn’t and shouldn’t take a month to receive returned items and process a refund. I would avoid completely and order from elsewhere.
Very helpful and prompt response
SilkFred is an online fashion retailer that specializes in offering unique women's clothing from over 500 independent brands. The company provides a diverse selection of styles, including dresses, jumpsuits, and tops, catering to various occasions, from everyday wear to special events. SilkFred aims to connect customers with distinctive fashion options that reflect individual style and preferences. Targeting fashion-conscious women, SilkFred’s platform allows shoppers to explore a wide range of products while supporting independent designers. The user-friendly website also features an AI-powered personal shopper named Fred, which assists customers in finding suitable fashion items based on their preferences. SilkFred is dedicated to providing a unique shopping experience that emphasizes quality, individuality, and accessibility in women's fashion.
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