Gave me lower model for same price
Gave me lower model for same price, charged me 28 € fueling even if it was full.

Sixt is a premium car rental company that offers a wide range of vehicles for customers worldwide. With over 2,000 rental locations in more than 105 countries, Sixt provides options for individuals and businesses seeking reliable transportation solutions. Their fleet includes luxury cars, SUVs, and commercial vehicles, catering to both leisure travelers and corporate clients. The company prides itself on offering competitive rates and flexible options, including subscription services that allow customers to rent vehicles on a monthly basis. Sixt also features an intuitive mobile app for easy booking and management of rentals, ensuring a seamless user experience. Targeting a diverse customer base, from vacationers to business professionals, Sixt is committed to delivering exceptional service without hidden costs.
Sixt receives a mix of feedback, with a significant majority of reviews being negative. While some customers praise the quality of the cars and the efficiency of the service, noting that vehicles are often new and well-maintained, many others express frustration over unexpected fees and billing issues.
Reviewers highlight the professionalism and friendliness of the staff, particularly during the rental process, which is often described as quick and straightforward. However, complaints about being charged more than what was agreed upon in the contract are prevalent, leading to dissatisfaction among many users. Despite some positive experiences, the overwhelming number of negative reviews regarding fees and service inconsistencies paints a troubling picture. Overall, Sixt struggles to maintain a positive reputation amidst significant customer complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 800 | 100% | +2.0 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.6 | 16 |
| Sep 24 | 1.3 | 12 |
| Oct 24 | 1.1 | 10 |
| Nov 24 | 2.1 | 8 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 1.2 | 5 |
| Feb 25 | 1.0 | 6 |
| Mar 25 | 1.6 | 7 |
| Apr 25 | 1.1 | 9 |
| May 25 | 1.5 | 10 |
| Jun 25 | 1.6 | 13 |
| Jul 25 | 4.0 | 53 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I had an excellent experience with Sixt”
“I want to warn anyone making a reservation by at Sixt Car rental Perugia airport”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.1 out of 5 (poor) | 1.3 out of 5 (poor) | +85% | 800 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Sixt is #5 of 5 on overall rating in this group. On value, Wiber Rent a Car scores higher (4.8 vs 1.1).
500 reviews of Sixt. Filter by what matters to you.
Gave me lower model for same price, charged me 28 € fueling even if it was full.
Ho noleggiato un auto con loro in andalusia per 6 giorni, devo dire che ero un po' spaventato dalla mole di recensioni negative, ma a me è andata veramente bene. L'auto era un Opel Corsa, nuova di zecca, full optional, dsavvero molto confortevole. Al momento della riconsegna nessuna segnalazione da parte dell'addetta che ha controllato l'auto, anche se gli interi e la carrozzeria erano ovviamente un po' sporchi dopo un settimana di utilizzo.
Veramente la peggiore al mondo!! Non noleggiare nulla da loro!!!
Ekstrem dårlig service. Undgå at lej jeres bil fra Sixt. Vi forudbestilte et halvt år inden vores sommerferie til Toscana, italien en bil fra Sixt. Da vi ankom i lufthavnen i Milano midt juli måtte vi vente 3 timer på at få en bil selv om vi havde forudbestil 1/2 i forvejen. Da vi endelig fik nøglen til bilen efter 2 timer fik vi en forkert nøgle til en tom plads, derfor måtte vi starte forfra igen med al registrering. Vores depositum har vi aldrig fået tilbage selv om vi flere gange har forsøgt at kontakte Sixt og nu næsten et år efter kommer Sixt at siger vi skylder dem 1850euros for en ridse i bilen som aldrig er sket. Vi bliver endda truet med incasso hvis vi ikke betaler øjeblikkeligt de 1850euros til Sixt. Vi rejer en del og lejer altid bil på vores destinationer, men aldrig har vi været ude for så dårlig service og helt uretfærdig opkrævning.
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Worst car rental experience ever. From beginning to the end. We rented the car for a week in July 2022 We reserved the car with months in advance but even so I took 2,5 hours to get the car. Do to the worst logistics in the help desk. When we returned the car I was told that the car had a damage that was not in the papers. A damage that I am 100% sure I didn’t made. In January of 2023 I received a bill from Sixt for 1850 eu for that supposed damage. I think is horrible to be blame for something I didn’t do and worst to have to pay a huge amount of money and been told that if I don’t pay the will send deb collectors against me. So stay away from Sixt Italy
SIXT Lamezia Terme sono scortesi e ladri
Pessima Azienda. Statene alla larga. Mi hanno chiesto per ben 2 vilte a distanza di un anno e mezzo dal noleggio di pagare multa + costi amministrativi.... Pagata la prima sulla fiducia che tra l altro non è stata neanche documentata , sullla seconda ho chiesto delucidazioni ricevendo risposte molto vaghe. Ho chiesto di essere contattato telefonicamente per capire cosa effettivamente era successo..ma non è politica aziendale contattare i clienti - mi hanno detto! Non ho pagato ed ora hanno trasferito la pratica a ecollect, recupero crediti svizzero (altri truffatori/usurai.... Mandate pure le vostre mail/SMS che da me non vedete più un centesimo !!! FURBACCHIONI, andate avanti così e vi scavate la fossa da soli!
Avoid like hell or it will cost you time and nerves afterwards! Charged my bank card twice without prior notice accusing of traffic violations even not a single traffic violation has been made and no police tickets or fines have been issued. And this was done two months after we returned the car! Claimed these charges through my bank and it was returned. They keep sending fake traffic violation sheets made by them without any signatures or responsible person. It took a long time and nerves to prove by the pictures we had taken during journey that at their suggested traffic violation time such a violation would not be possible.
Hola me llamo alexis, y la mia experiencia con sixt fue excelente, por su amabilidad y profesionalidad.Personal gentil y de experiencia, y en esoecial a Matilde Gracias de corazon
Mi hanno addebitato 280 euro di costi in più senza mai specificare il motivo nonostante una dozzina di mail a cui ci hanno risposto con una superficialità sorprendente. Veramente non mi spiego perchè nessuno intervenga nonostante le varie truffe commesse in tutti questi anni
I rented a car in Sixt - Rome in October. We enter a ZTL zone by mistake. I could mention it was incredible they didn´t even mention these traffic-restricted zones being a rental car company when we ere picking up the car, but I understand now. Anyways that was our fault. The traffic infraction happened on Oct 11th 2022 at Terni. They received the traffic fine notification from the Terni City Hall on Dec 12th. Sixt just informed by email 4 months later!!!! On march 13th. Because of this delay, I have to pay 3 times the price of the fine because of delayed payment!!! On top, they are attaching an invoice with due date payment in February (???? already past), and charging and administration charging fee for managing the traffic fine. What???? you send it 4 months late and I have to incur in extra fees and you charge management fees?? They do not reply to any of my emails. SCAMMERS
Noleggio un furgone la domenica mattina, lo riconsegno nei tempi e nel limite dei chilometri previsti dal contratto, dopo aver fatto il pieno. Alla riconsegna nessuno controlla il mezzo, dicendo che eravamo apposto così. Dopo due giorni mi addebitano 110 € per non aver fatto il pieno e per superamento dei chilometri consentiti. Assurdo, ovviamente non rispondono al customer care e l'operatore al telefono non sa dare assistenza. MAI PIU'
1 giorno di noleggio per € 200,00. Truffatori al desk al ritiro auto dove NON ti dicono la verità sulle condizioni applicate. Lo scopri 10 gorni dopo aver restituito l' auto con gli addebiti sul conto corrente.
La peggior compagnia di sempre!!!! Non affidatevi a loro!! Dopo una settimana di noleggio auto, alla riconsegna, hanno chiesto addirittura dei soldi per lavare la macchina dicendo che era sporca all’interno!!! worst company ever!!!!!!!!!!!
Dico solo una parola LADRI!
Affittata una macchina un anno fa tutto bene invece 3gg fa pessima esperienza a causa della Sigra che era antipatica maleducata ed arrogante Non mi ha accettato neanche l’american Express oro . Esperienza a Fiumicino aeroporto . Alla fine sono andato da EUROPCARE ed in 10 min ho preso una macchina. Occhio a chi mettete al banco che vi fanno perdere i clienti
The rental went very well, there was a misunderstanding at the delivery promptly managed by the operators, I recommend the service
Pessima compagnia, soldi presi ma niente auto. Diffidate. Oltretutto personale altezzoso e sempre dalla parte della ragione che non rispetta orario di lavoro dicendo che lavorano su appuntamento e auto non presenti in sede. Nessuna disponibilità a trovare accordi su deposito cauzionale, visto che hanno un pos vecchio che non accetta pagamenti nfc. Quindi niente auto a noleggio ma importo comprensivo dell’integrazione assicurazione incassato. Complimenti
In sixt Rome italy they will charge €30.50 administration costs per traffic infringement done with the vehicle rented. Apparently there are many ZTL zones in Rome which prohibits you from driving there at certain times. I was unknown about these rules and sixt won't warn you for this apparently you have to study this yourself as well and the signs are in Italian not in English. So apparently i entered these zones 4 x in my holiday and Sixt charged me 4 times the administration costs to send my info to the authorities. So thats about €120,00 administration costs without the cost of the fines. I contacted sixt about this why its necessary to charge me 4 x the administration costs instead of 1 time because that would be enough info. They know what dates i was renting the car so why charge 4 x instead of 1 x. Easy money for sixt and now i have to wait for the surprise of the amount of fines i get from the authorities. Will never use sixt again and cetainly will doubt to travel to Italy ever again in my life.
FRAUD, this is the word! When bringing back the car, the Sixt operator told me he noticed a new small damage but it was not gonna be a problem. I explained I didn't do it and asked TWICE if there was any extra cost: he clearly answered there was no charge at all "because it is very small". Then he asked me to sign the return module and i did it, trusting him as I was hoping to deal with a serious company. Few days later I received an email with an extra charge bill of 180 euros. FRAUD, STAY AWAY!
Sixt is a premium car rental company that offers a wide range of vehicles for customers worldwide. With over 2,000 rental locations in more than 105 countries, Sixt provides options for individuals and businesses seeking reliable transportation solutions. Their fleet includes luxury cars, SUVs, and commercial vehicles, catering to both leisure travelers and corporate clients. The company prides itself on offering competitive rates and flexible options, including subscription services that allow customers to rent vehicles on a monthly basis. Sixt also features an intuitive mobile app for easy booking and management of rentals, ensuring a seamless user experience. Targeting a diverse customer base, from vacationers to business professionals, Sixt is committed to delivering exceptional service without hidden costs.
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