Smart Estate Agent is a property group operating in the Devon and Cornwall regions of the UK. The company offers a comprehensive range of services that cater to various real estate needs, including property sales, lettings, and block management. With a user-friendly platform, Smart Estate Agent enables customers to easily search for properties to buy or rent, accommodating diverse budgets and preferences. Targeting homeowners, renters, and property investors, Smart Estate Agent aims to simplify the property transaction process for its clients. The company provides step-by-step guidance for selling or letting properties, ensuring that customers receive the support they need throughout their real estate journey. By focusing on local expertise and a wide selection of properties, Smart Estate Agent strives to meet the needs of its clientele in the competitive property market.
Smart Estate Agent receives overwhelmingly positive feedback, with many reviewers praising the professionalism and efficiency of the staff, particularly highlighting individuals like Poppy, Kay, and Jenni. Customers appreciate the helpfulness and diligence shown during property viewings and management, noting that the agents are quick to address any issues that arise.
Many people express satisfaction with the service provided, stating that Smart Estate Agents have been instrumental in their successful property searches and management experiences. However, a few critical reviews mention concerns about the quality of properties sold, with one customer feeling overlooked during the buying process and another expressing dissatisfaction with the company's care for tenants.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 523 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.0 | 3 |
| Dec 24 | 4.8 | 6 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“As landlords we have had excellent service from Smart Estate Agents”
“I bought a property through Smart”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 523 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Smart Estate Agent is #1 of 5 on overall rating in this group.
523 reviews of Smart Estate Agent. Filter by what matters to you.
Smart have been fantastic throughout. Very knowledgeable and honest. From the initial meeting to discuss the valuation and honest feedback. Would highly recommend to anyone. We had an offer in the first week of our house being on the market. Thank you Smart Estate Agent especially Amelia as she has kept in contact every step of the way. She is fantastic.
Looking for a house can be quite stressful, but Megan made the experience of viewing the home easy, and stress-free. The professionalism with which she answered questions and the degree of detail that was provided was extremely helpful. Her customer service skills provided a really good experience with these estate agents and I would highly recommend them.
Quick answers to the questions people ask most.
Smart Estate Agent is a real estate agency that helps clients buy, sell, and rent properties. We provide property valuations, market analysis, and guide clients through the entire real estate transaction process.
Our office hours are typically Monday through Friday from 9:00 AM to 6:00 PM, and weekends by appointment. However, we recommend calling ahead or checking our website for current hours as they may vary.
You can reach us by phone, email, or by visiting our office location. Contact information and directions can be found on our website or business listings.
Yes, we assist clients with both purchasing and selling residential and commercial properties. Our agents can help you navigate either side of a real estate transaction.
We serve the local area and surrounding communities. For specific coverage areas and neighborhoods we work in, please contact us directly to confirm we service your location.
While walk-ins may be accommodated, we recommend scheduling an appointment to ensure an agent is available to give you their full attention. This allows us to prepare for your specific needs and questions.
For buyers, bring pre-approval letters, ID, and a list of your requirements. For sellers, bring property documents, recent tax assessments, and any relevant property information you have available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I have a continuing problem with my heating and many others were unable to sort it out. Until I found the excellent Natasha.. she went above and beyond and sorted all my issues within 3 days. I cannot recommend her highly enough. Absolutely fantastic service!!! Many thanks
Throughout the whole process I was guided by jack who made it simple and easy, couldn’t recommend enough. Thanks.
Very helpful and friendly staff who gave us time to view the property and gave us loads of useful info and helped us with any questions we had. Prompt arrival also! :)
Nina savage is Always quick to respond to issues and gets them sorted out as soon as possible I feel me and Tommy are very lucky to have her managing our tenancy!
Megan patiently responded to my tedious and extensive questions about various properties and was particularly helpful and detailed in her responses!
Josh Peto was very helpful in finding us the best place that met all our requirements. He’s been very prompt in replying to all our queries and providing all the information that we need to carry forward our documentation. We thank josh for all his services and wish him great success in his career.
Josh was absolutely excellent during my viewing. From initially meeting outside the property he was approachable and friendly. Once inside, he allowed me time to have a look around the place before offering helpful and insightful information regarding the property and surroundings. As this is my first time flat hunting, Josh was a real help with my inexperience of viewing properties.
My viewing experience with Josh Shaw was excellent. I immediately felt welcomed and at ease, allowing me to ask genuine questions about the property, without feeling like I was taking up his time. For the most part, Josh knew the answers to my questions, but on the odd occasion that he did not have the answer, he left me confident that he would enquire on my behalf. Overall a really nice viewing experience and I left feeling very positive!
Josh did an excellent job at outlining the features and unique selling points of the property and was more than capable of answering any questions I had. I walked away confident and convinced in my choice to rent.
My experience, so far, has been excellent. Josh is friendly and professional and has responded quickly when I've needed help with the forms. Recommended!
Me and my partner have just stared renting a property from smart and it was all very easy thanks to smart and our agent Josh Peto. He was incredibly helpful, friendly and knowledgeable, I’m glad we dealt with him.
I recently rented a place from smart estate agents and started coordinating with Mr Josh Peto, He is very quick in replying to our queries and has a very cooperative and professional attitude towards his work.
The timeline varies depending on market conditions, property type, and individual circumstances. Generally, selling can take 30-90 days from listing to closing, while buying depends on your search criteria and financing timeline.
Yes, we offer property valuations and comparative market analyses to help determine your property's current market value. These assessments consider recent sales, market trends, and property conditions.
Commission rates and fee structures vary based on the type of service and property involved. We discuss all fees and commission details transparently during our initial consultation.
Yes, we welcome first-time homebuyers and provide guidance throughout the entire process. We can help explain each step, connect you with mortgage professionals, and ensure you understand your options.
We assist clients with investment property purchases and sales, including rental properties and commercial real estate. Our agents can provide market insights and help evaluate potential investment opportunities.
Smart Estate Agent is a property group operating in the Devon and Cornwall regions of the UK. The company offers a comprehensive range of services that cater to various real estate needs, including property sales, lettings, and block management. With a user-friendly platform, Smart Estate Agent enables customers to easily search for properties to buy or rent, accommodating diverse budgets and preferences. Targeting homeowners, renters, and property investors, Smart Estate Agent aims to simplify the property transaction process for its clients. The company provides step-by-step guidance for selling or letting properties, ensuring that customers receive the support they need throughout their real estate journey. By focusing on local expertise and a wide selection of properties, Smart Estate Agent strives to meet the needs of its clientele in the competitive property market.
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