Smart Estate Agent is a property group operating in the Devon and Cornwall regions of the UK. The company offers a comprehensive range of services that cater to various real estate needs, including property sales, lettings, and block management. With a user-friendly platform, Smart Estate Agent enables customers to easily search for properties to buy or rent, accommodating diverse budgets and preferences. Targeting homeowners, renters, and property investors, Smart Estate Agent aims to simplify the property transaction process for its clients. The company provides step-by-step guidance for selling or letting properties, ensuring that customers receive the support they need throughout their real estate journey. By focusing on local expertise and a wide selection of properties, Smart Estate Agent strives to meet the needs of its clientele in the competitive property market.
Smart Estate Agent receives overwhelmingly positive feedback, with many reviewers praising the professionalism and efficiency of the staff, particularly highlighting individuals like Poppy, Kay, and Jenni. Customers appreciate the helpfulness and diligence shown during property viewings and management, noting that the agents are quick to address any issues that arise.
Many people express satisfaction with the service provided, stating that Smart Estate Agents have been instrumental in their successful property searches and management experiences. However, a few critical reviews mention concerns about the quality of properties sold, with one customer feeling overlooked during the buying process and another expressing dissatisfaction with the company's care for tenants.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 523 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.0 | 3 |
| Dec 24 | 4.8 | 6 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“As landlords we have had excellent service from Smart Estate Agents”
“I bought a property through Smart”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 523 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Smart Estate Agent is #1 of 5 on overall rating in this group.
523 reviews of Smart Estate Agent. Filter by what matters to you.
Charlie was extremely professional and very quick to let my property. She even got me more rent than I had anticipated! Would highly recommend the Smart service and will continue to use them to let my properties in the future. 5*
Great service from Doug, would highly reccomend this company.
I’ve sold twice through Smart. Both times they have been great. Heba and Lisa are very professional and will do anything to help! Id highly recommend and will be using them again in the future I’m sure!
Quick answers to the questions people ask most.
Smart Estate Agent is a real estate agency that helps clients buy, sell, and rent properties. We provide property valuations, market analysis, and guide clients through the entire real estate transaction process.
Our office hours are typically Monday through Friday from 9:00 AM to 6:00 PM, and weekends by appointment. However, we recommend calling ahead or checking our website for current hours as they may vary.
You can reach us by phone, email, or by visiting our office location. Contact information and directions can be found on our website or business listings.
Yes, we assist clients with both purchasing and selling residential and commercial properties. Our agents can help you navigate either side of a real estate transaction.
We serve the local area and surrounding communities. For specific coverage areas and neighborhoods we work in, please contact us directly to confirm we service your location.
While walk-ins may be accommodated, we recommend scheduling an appointment to ensure an agent is available to give you their full attention. This allows us to prepare for your specific needs and questions.
For buyers, bring pre-approval letters, ID, and a list of your requirements. For sellers, bring property documents, recent tax assessments, and any relevant property information you have available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Fantastic service! I was shown around a lovely unique apartment by Heba who was extremely friendly, informed and insightful about the property and Exeter more generally. I have also been dealing with Lisa at the office who has been extremely professional and helpful. I actually went with a different apartment that I fell in love with but still wanted to leave a review as the service was so great!
Excellence welcoming spirit, swift to respond to every of my questions even as I am a new migrant in the country. I would recommend them to everyone.
Charlie was great, quick responder and helpful when there were questions!
I have just sold my property through Smart and I dealt with Lisa throughout the whole transaction. She was professional and extremely efficient in managing the process and, in addition to this, she is an excellent communicator. The issues that arose were dealt with promptly and intelligently. I can highly recommend Smart. Thank you, Lisa.
Quality service at all times. Prompt response and action. Thank you Charlie & Natalie.
Smart advertised our rental property immediately, organised 5 viewings for the first day it was available and found great tenants who moved in within two weeks. Ben’s management of the viewings, liaison between tenants and myself was effective and swift. Communication was excellent at all times- queries by phone or email were answered quickly. I would highly recommend Smart estate agents.
Our contact Ben was very professional and responded to our enquiries with great level of care and a quick response time. He showed us around the property, answering our queries with consideration and detail. We immediately took the property after the viewing and are thrilled with the result, stupendous service.
I found Smart Estate agents professional and efficient. Ours was a complex sale that other estate agents were not interested in taking on but Smart sold our property with in a very professional manner.
Would 100% recommend Smart, we had 2 properties to sell to buy 1 and dealt with Mitch and Lisa with both properties, both very friendly and professional at the same time. Lisa was brilliant, was always happy to help with anything we needed, nothing was ever any trouble. She would always ring us with updates and kept in contact throughout. Will definitely be returning to Smart when we sell in the future
Having seen Smart estate agents selling on our estate, we connected with Lisa and the team. One of the best things we did. The service which we received was both thorough, efficient, and very proactive from our first phone call engagement, valuation and plan to action. Lisa’s team are exceptional. Smarts level of detail the planning, execution, photos, detail and active marketing enable a fast sale meeting all expectations and gaining an expected and realistic sale price. Lisa’s exceptional knowledge, support and level headed assurances aided us through every step of the whole moving process, which reassured us every step of the way. Moving home can throw many curved balls but smart knows how to bat when it comes to the selling process and we would fully recommend this proactive estate agency all round. Thank you Lisa and all of the team for everything. Chris and Marian
I used Smart to rent out my house in Plymouth. Between me contacting them and the house being rented out was less than two weeks. As a first time landlord, the team were extremely helpful in advising me what needed carrying out prior to the house being rented. Fantastic service in such difficult times!
I recently needed to find new tenants for my property and decided to use Smart instead of the agents I'd used before. From my very first phone call with them, they were proactive and efficient, as well as being markedly cheaper than my last agent. They listed the property immediately and found, vetted and signed up tenants within a week, whilst keeping in touch with me throughout the whole process - which was a refreshing change from other agents I've used. Altogether a first class service and I'd highly recommend Smart Exeter to anyone with a property to let who wants a reliable, efficient agency.
This property agent used to be very good, charging market beating rates and providing excellent service. However, this has changed in the last year or so. I am shuffled between employees who do not have the information to respond to queries I have. Questions are not answered and in many cases emails simply forgotten without response. When I point out these issues I am met with defensiveness rather than an apology. To give an example of further misorganisation, I was surprised to recieve an email sent in mistake congragulating me on finding new tenants when my existing tenants were happily staying in the middle of their lease. Though I have had my property managed for several years with them and will be seeking another agent as they are longer worthwhile. Edit: I have read the other reviews and do not deal with Charlie or Lisa, perhaps they are better agents.
SMART were the agents for the house we were buying and were constantly in contact and had great knowledge of the full chain. Quick responses to all emails and always available on the phone.
We couldn’t recommend SMART enough! They have been amazing through our (very long!) selling process. Lisa and Mitch worked so hard to continually push our property and made sure we were kept in the loop at all times. There was no silly question we could not ask them, they have been amazing and so helpful. We had previously used 3 other estate agents and not one of them did what SMART has! They have been superb and we would highly recommend them to anyone. Thanks guys!
Charlie was brilliant, made us feel comfortable. Explained everything clearly. She was amazing!
The timeline varies depending on market conditions, property type, and individual circumstances. Generally, selling can take 30-90 days from listing to closing, while buying depends on your search criteria and financing timeline.
Yes, we offer property valuations and comparative market analyses to help determine your property's current market value. These assessments consider recent sales, market trends, and property conditions.
Commission rates and fee structures vary based on the type of service and property involved. We discuss all fees and commission details transparently during our initial consultation.
Yes, we welcome first-time homebuyers and provide guidance throughout the entire process. We can help explain each step, connect you with mortgage professionals, and ensure you understand your options.
We assist clients with investment property purchases and sales, including rental properties and commercial real estate. Our agents can provide market insights and help evaluate potential investment opportunities.
Smart Estate Agent is a property group operating in the Devon and Cornwall regions of the UK. The company offers a comprehensive range of services that cater to various real estate needs, including property sales, lettings, and block management. With a user-friendly platform, Smart Estate Agent enables customers to easily search for properties to buy or rent, accommodating diverse budgets and preferences. Targeting homeowners, renters, and property investors, Smart Estate Agent aims to simplify the property transaction process for its clients. The company provides step-by-step guidance for selling or letting properties, ensuring that customers receive the support they need throughout their real estate journey. By focusing on local expertise and a wide selection of properties, Smart Estate Agent strives to meet the needs of its clientele in the competitive property market.
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