Absolutely fantastic service from Emily…
Absolutely fantastic service from Emily at Smart Agents. Perfect tenants found within days of marketing the property. Quick response to my queries. Would highly recommend.

Smart Estate Agent is a property group operating in the Devon and Cornwall regions of the UK. The company offers a comprehensive range of services that cater to various real estate needs, including property sales, lettings, and block management. With a user-friendly platform, Smart Estate Agent enables customers to easily search for properties to buy or rent, accommodating diverse budgets and preferences. Targeting homeowners, renters, and property investors, Smart Estate Agent aims to simplify the property transaction process for its clients. The company provides step-by-step guidance for selling or letting properties, ensuring that customers receive the support they need throughout their real estate journey. By focusing on local expertise and a wide selection of properties, Smart Estate Agent strives to meet the needs of its clientele in the competitive property market.
Smart Estate Agent receives overwhelmingly positive feedback, with many reviewers praising the professionalism and efficiency of the staff, particularly highlighting individuals like Poppy, Kay, and Jenni. Customers appreciate the helpfulness and diligence shown during property viewings and management, noting that the agents are quick to address any issues that arise.
Many people express satisfaction with the service provided, stating that Smart Estate Agents have been instrumental in their successful property searches and management experiences. However, a few critical reviews mention concerns about the quality of properties sold, with one customer feeling overlooked during the buying process and another expressing dissatisfaction with the company's care for tenants.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 523 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.0 | 3 |
| Dec 24 | 4.8 | 6 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“As landlords we have had excellent service from Smart Estate Agents”
“I bought a property through Smart”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 523 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Smart Estate Agent is #1 of 5 on overall rating in this group.
523 reviews of Smart Estate Agent. Filter by what matters to you.
Absolutely fantastic service from Emily at Smart Agents. Perfect tenants found within days of marketing the property. Quick response to my queries. Would highly recommend.
Meeting Emily and finding the right property was as simple as. Emily has an empathy with how stressful the whole process can be and used some exemplary people skills to support us and take us through the steps. Highly recommend Emily for fab communications, willingness to help and go that little bit further to make you feel that bit special and not just customer on a conveyor belt. Excellent service and support.
Emily has been so helpful and professional from day one,she has made sure I knew everything that was happening and the property was rented out very quickly. I am extremely happy and glad I chose smart Estate Agent and would definitely use them again.
Quick answers to the questions people ask most.
Smart Estate Agent is a real estate agency that helps clients buy, sell, and rent properties. We provide property valuations, market analysis, and guide clients through the entire real estate transaction process.
Our office hours are typically Monday through Friday from 9:00 AM to 6:00 PM, and weekends by appointment. However, we recommend calling ahead or checking our website for current hours as they may vary.
You can reach us by phone, email, or by visiting our office location. Contact information and directions can be found on our website or business listings.
Yes, we assist clients with both purchasing and selling residential and commercial properties. Our agents can help you navigate either side of a real estate transaction.
We serve the local area and surrounding communities. For specific coverage areas and neighborhoods we work in, please contact us directly to confirm we service your location.
While walk-ins may be accommodated, we recommend scheduling an appointment to ensure an agent is available to give you their full attention. This allows us to prepare for your specific needs and questions.
For buyers, bring pre-approval letters, ID, and a list of your requirements. For sellers, bring property documents, recent tax assessments, and any relevant property information you have available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Emily is so knowledgeable, helpful and friendly, she has made letting of my property go so smoothly. Whenever I have had a query by email this has been answered almost immediately, also I have been kept up to date with everything that has been happening. She has totally put my mind at ease as this is my first letting experience.
Emily is a very good agent, professional, determined and organised. Happy to recommend her.
Smart Estate Agents have managed two properties for me and I feel that I can trust them to act on my behalf - they go to great lengths to alert me to any problems, but also to sort them out. I would be happy to recommend Smart Estate Agents, I would like to mention in particular Jo and Doug who I have depended upon when I have not been available.
Emily did an amazing job of understanding the requirements for a unique propperty. She managed to find what can only be desribed as the dream tennant. Her patience and dilligence really paid off and I can highly recommend her services. I would not hessitate to use Smart and Emily in the future. Their personal service and attention to individual requirements is second to none.
Amazing service from Smart Estate Agent. Lisa, Rob and the team kept me updated throughout the process. Helped chase my solicitors for required documents. Smart Estate Agent were recommended through a friend and I was not disappointed.
Extremely unorganised no sense of client orientation and no interest in building up client rapport. Avoid at all costs.
I wanted to move but was daunted by the prospect, especially since I had a Shared Ownership property and didn't know there to start. That all changed when I met Lisa from Smart. She talked me through the process, found me a buyer swiftly and was supportive throughout. I paid Smart's very reasonably-priced upfront option so that the fees were sorted from the start. All the Smart staff I had contact with were friendly and helpful, and I'm now pleased to report that I've moved! Thank you to Lisa and Smart.
SMART have recently sold a property to us and we are now using them for the rental side of things. I can recommend SMART 100%. Lisa and Emily, who we have mainly dealt with, are super efficient, professional and very friendly. Their level of customer service is outstanding and they are a pleasure to deal with. I would highly recommend anyone selling or renting their property to use SMART - you will not be disappointed.
I enjoyed buying a bungalow with help of Lisa, Mitch and Rob. Rob was great with the viewings, punctual and allows plenty time for a good inspection. Lisa helped speed the transaction, keeping close eye on proceedings and prompting me for my oversight error. I would recommend Smart 100%
We were attracted to SMART because we trusted and liked Rob and were attracted by their price structure. Lisa was super efficient and our house sold pretty quickly so big shout out to her! Other estate agents were pretty sketchy when we wanted to view houses too so we wouldn't use them to sell our home. We recommend SMART to our friends and colleagues and more fool them if they don't take our advice. Don't want to have to buy or sell for a very long time but if we do they'll be our first call.
We had Adam selling our house for us and he was very informative and happy to even take our little dog on to make it easier for us to achieve viewings without complications. Always kept us updated and always happy to help out where ever he could. Very pleased with the service and the price .
We would highly recommend Smart. Lisa gave a professional, efficient service and made the whole process of buying a house smooth and stress free. We would have no hesitation to use Smart again if buying/selling a property and thanks again to Lisa and her team.
Lisa and her team went way beyond what one would normally expect from an esate agent. They could not have been more helpful and more patient. Lisa was particularly helpful in chasing up slow solicitors and others involved in the purchase. No difficulty was too much for her. Recommend 100%.
great - provided me with a very informative rental.
After buying a Property through Smart a few years ago I, chose to return to them for selling a property. The service provided by Emily and Rob was exceptional often going above and beyond to help with all aspects of moving. A big thank you to all the team.
we have just sold a property through smart, Lisa dealt with the marketing and selling of the property with in days very dedicated and professional lady wishing her and all at Smart the very best
The timeline varies depending on market conditions, property type, and individual circumstances. Generally, selling can take 30-90 days from listing to closing, while buying depends on your search criteria and financing timeline.
Yes, we offer property valuations and comparative market analyses to help determine your property's current market value. These assessments consider recent sales, market trends, and property conditions.
Commission rates and fee structures vary based on the type of service and property involved. We discuss all fees and commission details transparently during our initial consultation.
Yes, we welcome first-time homebuyers and provide guidance throughout the entire process. We can help explain each step, connect you with mortgage professionals, and ensure you understand your options.
We assist clients with investment property purchases and sales, including rental properties and commercial real estate. Our agents can provide market insights and help evaluate potential investment opportunities.
Smart Estate Agent is a property group operating in the Devon and Cornwall regions of the UK. The company offers a comprehensive range of services that cater to various real estate needs, including property sales, lettings, and block management. With a user-friendly platform, Smart Estate Agent enables customers to easily search for properties to buy or rent, accommodating diverse budgets and preferences. Targeting homeowners, renters, and property investors, Smart Estate Agent aims to simplify the property transaction process for its clients. The company provides step-by-step guidance for selling or letting properties, ensuring that customers receive the support they need throughout their real estate journey. By focusing on local expertise and a wide selection of properties, Smart Estate Agent strives to meet the needs of its clientele in the competitive property market.
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