The Worst Estate Agents Imaginable
The property was not as advertised, service terrible, illegal practices. Only time I wouldn't p*ss on them is if they were on fire.

Smart Estate Agent is a property group operating in the Devon and Cornwall regions of the UK. The company offers a comprehensive range of services that cater to various real estate needs, including property sales, lettings, and block management. With a user-friendly platform, Smart Estate Agent enables customers to easily search for properties to buy or rent, accommodating diverse budgets and preferences. Targeting homeowners, renters, and property investors, Smart Estate Agent aims to simplify the property transaction process for its clients. The company provides step-by-step guidance for selling or letting properties, ensuring that customers receive the support they need throughout their real estate journey. By focusing on local expertise and a wide selection of properties, Smart Estate Agent strives to meet the needs of its clientele in the competitive property market.
Smart Estate Agent receives overwhelmingly positive feedback, with many reviewers praising the professionalism and efficiency of the staff, particularly highlighting individuals like Poppy, Kay, and Jenni. Customers appreciate the helpfulness and diligence shown during property viewings and management, noting that the agents are quick to address any issues that arise.
Many people express satisfaction with the service provided, stating that Smart Estate Agents have been instrumental in their successful property searches and management experiences. However, a few critical reviews mention concerns about the quality of properties sold, with one customer feeling overlooked during the buying process and another expressing dissatisfaction with the company's care for tenants.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 523 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | 5.0 | 2 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.0 | 3 |
| Dec 24 | 4.8 | 6 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“As landlords we have had excellent service from Smart Estate Agents”
“I bought a property through Smart”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 5.0 out of 5 (good) | — | 523 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Smart Estate Agent is #1 of 5 on overall rating in this group.
523 reviews of Smart Estate Agent. Filter by what matters to you.
The property was not as advertised, service terrible, illegal practices. Only time I wouldn't p*ss on them is if they were on fire.
We had a great experience with Smart. Our contact, Emily, was, prompt, professional and enthusiastic, to the point (since we are 300 miles away) she went to the property and WhatsAp'd it to show us. Very impressed. Ultimately our plans changed and we didn't take the property, but based on the service level, would highly recommend and would go back to SMART if/when rental accommodation is required. Andy and Jen in York
We recently sold a property with Smart and were very pleased with their service. Lisa's communication throughout was excellent throughout the viewing process and continued after completion when determining the status of the chain. Thank you for making a stressful task much easier!
Quick answers to the questions people ask most.
Smart Estate Agent is a real estate agency that helps clients buy, sell, and rent properties. We provide property valuations, market analysis, and guide clients through the entire real estate transaction process.
Our office hours are typically Monday through Friday from 9:00 AM to 6:00 PM, and weekends by appointment. However, we recommend calling ahead or checking our website for current hours as they may vary.
You can reach us by phone, email, or by visiting our office location. Contact information and directions can be found on our website or business listings.
Yes, we assist clients with both purchasing and selling residential and commercial properties. Our agents can help you navigate either side of a real estate transaction.
We serve the local area and surrounding communities. For specific coverage areas and neighborhoods we work in, please contact us directly to confirm we service your location.
While walk-ins may be accommodated, we recommend scheduling an appointment to ensure an agent is available to give you their full attention. This allows us to prepare for your specific needs and questions.
For buyers, bring pre-approval letters, ID, and a list of your requirements. For sellers, bring property documents, recent tax assessments, and any relevant property information you have available.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We recently sold our property with Smart Estate Agents and we couldn't recommend them highly enough. They kept us updated throughout the whole process giving plenty of notice on viewings and appointment. From start to finish a 5 star service.
Absolutely Brilliant! Jo Kiff was very polite and helpful and generally happy person to talk with over the phone! Extremely satisfied with the service! Thank you for having such a fantastic team! :D
Great job, professional and efficient. Many thanks!
Charlie continues to be very informative and helpful sending regular email updates. a credit to the company
Without introduction or information on their merger with my current estate agent have decided to contact my tenants and organize to collect rent and inspections without my knowledge or approval. Contacting the property owner first in any situation is advised.
Brilliant and courteous viewing experience with Charlie.You have my 5 🌟. Many thanks .
From start to finish amazing Rob,Mitch and Lisa fantastic even when paid upfront still the best service ever. Would highly recommend.Through all the coronavirus kept in touch and fully committed. Thank you Smart Estate Agents 😊
Very poor in communication. Lied about the flat I was interested in and did not maintain any contact whilst problems were trying to be resolved. Will avoid this company at all costs.
A fantastic and enthusiastic company to work with. All the staff are super friendly and always available to help. A forward-thinking approach to agency with a refreshing attitude. Highly recommend Smart!
Nothing is fixed in the flat I am renting, with all maintenance requests cancelled by the estate agent. Myself and my guarantor had to seek legal advice as the boiler was not working, and the estate agent was not treating it as an emergency issue as required under law.
Lisa and the team were a breath of fresh air and a real pleasure to deal with. My property was previously for sale with 3 separate agents over the course of 18 months, with a poor experience with them all. Lack of effort on the marketing and very little pro-active input, also pressuring me into taking low offers. I moved to Smart during January, who offered a competitive fee and an honest appraisal on the property, which confirmed that my expectations were in line with the market. They completely re-did the marketing and re-launched the property, refreshing what was previously a 'stale' looking advert/property. This energised approach led to nearly 20 viewings over the course of the following two weeks and 3 offers, I took the last one and have just completed. 10/10 would very much recommend if you are looking to sell your property in Exeter, or you are having similar experience with other agents.
I have been waiting for 4 days for someone to contact me back in relation to letting my appartment at the Exeter branch with no luck at all. Called them up to 4 more times and haven't got an answer yet.
Would recommend Lisa and the team, very good pricing and knowledgeable. A lovely bunch of people who are willing to go above and beyond.
Excellent service, competent and reliable. would recommend Lisa and her team to everyone looking to move to or around Exeter.
After what me and my partner can only describe as a real rocky/long journey selling our flat and buying our new home. Lisa from Smart estate agents made the journey significantly easier. Lisa, throughout was extremely kind, caring, professional, offered and provided sound invaluable advice with a bright smile and a wicked sense of human. Really one in a million and if your looking at selling or buying a property this is the girl to grab if you have the opportunity. This journey would have been 100 times harder without her. J & S x
The timeline varies depending on market conditions, property type, and individual circumstances. Generally, selling can take 30-90 days from listing to closing, while buying depends on your search criteria and financing timeline.
Yes, we offer property valuations and comparative market analyses to help determine your property's current market value. These assessments consider recent sales, market trends, and property conditions.
Commission rates and fee structures vary based on the type of service and property involved. We discuss all fees and commission details transparently during our initial consultation.
Yes, we welcome first-time homebuyers and provide guidance throughout the entire process. We can help explain each step, connect you with mortgage professionals, and ensure you understand your options.
We assist clients with investment property purchases and sales, including rental properties and commercial real estate. Our agents can provide market insights and help evaluate potential investment opportunities.
Smart Estate Agent is a property group operating in the Devon and Cornwall regions of the UK. The company offers a comprehensive range of services that cater to various real estate needs, including property sales, lettings, and block management. With a user-friendly platform, Smart Estate Agent enables customers to easily search for properties to buy or rent, accommodating diverse budgets and preferences. Targeting homeowners, renters, and property investors, Smart Estate Agent aims to simplify the property transaction process for its clients. The company provides step-by-step guidance for selling or letting properties, ensuring that customers receive the support they need throughout their real estate journey. By focusing on local expertise and a wide selection of properties, Smart Estate Agent strives to meet the needs of its clientele in the competitive property market.
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