Sonic Auto Transportation is a prominent player in the vehicle relocation industry, specializing in cross-country car shipping services. The company provides comprehensive solutions for the transportation of vehicles, ensuring that customers receive their cars safely and efficiently across the United States. Sonic Auto Transportation caters to a diverse clientele, including individuals relocating for personal reasons, businesses requiring fleet transportation, and dealerships needing vehicle transfers.
With a focus on customer satisfaction, Sonic Auto Transportation offers various transport options, including open and enclosed shipping. Customers can easily obtain quotes by providing their vehicle information, origin, and destination through the company’s user-friendly website. By prioritizing reliable service and transparent communication, Sonic Auto Transportation aims to meet the varied needs of its customers in the vehicle shipping market.
Sonic Auto Transportation has a positive customer experience.
Sonic Auto Transportation receives high praise from customers for its excellent service and communication throughout the vehicle shipping process. Many reviewers highlight the professionalism and responsiveness of staff members like Robin, Albert, and Christian, who make the experience seamless and stress-free.
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The majority of customers appreciate the reasonable pricing and timely delivery, with vehicles arriving in good condition. However, some consumers express dissatisfaction regarding unexpected price changes, with one reviewer noting a discrepancy between the quoted and final prices. Despite these concerns, the overall sentiment remains overwhelmingly positive, with many repeat customers recommending Sonic for its trustworthy service.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.6
1,000
100%
● Low
4.6 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.6
12-month avg
4.6
All-time
4.6
Category avg
4.2
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.8
62
Sep 24
4.7
64
Oct 24
4.8
83
Nov 24
4.7
91
Dec 24
4.6
61
Jan 25
4.5
87
Feb 25
4.7
57
Mar 25
4.6
97
Apr 25
4.5
81
May 25
4.6
128
Jun 25
4.6
130
Jul 25
4.5
59
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 450 positive reviews
Delivery38%
170 mentions
Customer service30%
136 mentions
Prices & value22%
100 mentions
Fast & efficient15%
68 mentions
“Great communication, quick and easy pickup and delivery”
On “Delivery” · Jul 18, 2025
Top complaintsof 42 negative reviews
Pricing62%
26 mentions
Cancellation36%
15 mentions
Charges29%
12 mentions
Payment issues24%
10 mentions
“Bait and switch tactics”
On “Pricing” · Jul 11, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
Overall rating and review count for this company and similar companies
Robin Vasquez helped me to get my car shipped and he was great! He worked diligently to get my car transported within just a day. My car arrived the next day by 2pm, states away! Thanks so much for your help! Definitely recommend Sonic Auto Transportation.
Beware! Don't use a broker, go straight to a reputable driver owned company.
Started well with a reasonable signed quote. Next day, at time of pickup, extorted into 60% higher cost!! take it or leave it. Then the misinformation continued. Reasons for being late, false information, careless or inaccurate responses to then the ghosting. Repeated calls go unanswered, calls to management never returned. Just needed honest answers, there were none to be had with them. Save yourself the headache and stay away from Sonic.
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Being my 1st having a vehicle transported I was very worried.. Robin Vasquez of Sonic was very informative and answered every question and every time I called. They delivered our car daughter in a very timely manner. Door to door service! Very professional experience! Thanks Sonic!
That is how they make their business. They don’t find you a carrier at the cheap price they quote you and then pressure you to sign a new contract more expensive and threat to you charge a cancellation fee if you refuse to sign it. All those reviews here are fake. Please refer on real reviews on Yelp. Also, this is how one of the agent called Chester talk to their customers. I also requested to be transferred to an other agent and he just changed his voice over the phone and pretended to be an other agent. There is absolutely nothing serious about this compagny !
This is my 2nd time using Sonic Auto and also my 2nd time dealing with Christian Woods, both have been phenomenal. I am even recommending a friend use them for her out of state move.
I had a great experience when I worked with David Mackenzie
I had a great experience when I recently used your services. I worked with David Mackenzie and he was terrific. I live in Rhode Island and was intrigued with a vehicle that I’ve seen online out in Virginia. I engage the sales team. One thing led to another and long story short I ended up purchasing the vehicle. I had never purchased a vehicle this way before and was slightly nervous about the transportation of the vehicle from Virginia to Rhode Island. This is where David came in. He was great. He was patient with me as I tried to understand the process, the cost, and the timeframe. Because of the experience with the Dealership and with David, I wouldn’t hesitate to use those services again great job by all thank you!
My experience with Sonic was amazing! I had to get a difficult car to transport (a lowered Corvette) delivered during a bad snow storm. I had a couple different transporters that were contracted by Sonic have to back out due to the weather, but David Mackenzie managed to get a driver to be able to pickup my car and it to me in a crazy fast time! David kept me up to date in real time with amazing communication. 1400 miles through a horrible snow storm and everything was exactly how they picked it up.
Iren was great, I don’t know why the process of shipping my vehicle felt so sketchy, but they sourced me a driver and my truck was delivered within the week timeline they gave me.
Bait and Switch. This company provides a "low ball" quote at 50% less than the going rate. They then provide you with all the reasons why they can not find a driver for that rate.
Their contract stipulates that a cancellation fee can be charged if you cancel before five (5) business days. I am now at nine days and they are still giving me reasons as to why I have to pay the $200 cancellation fee.
And that is the scam, regardless of whether they can actually find a driver for the quoted rate or not, they will find every reason to at least charge you the $200 cancelation fee.
DO NOT GET SCAMMED BY THESE PEOPLE.
Our Driver was Bret , exceptional and great with communication and delivered on time and with care. The original price quoted was not the actual price which was understandable but other than that Dave and Bret were a pleasure to work with. Thank you for the opportunity to help us!
Service was Great. The communication was excellent with David. My transport request was last minute and he was able to pull it off on time. Do appreciate the service will use service again.
Tess Rogers has worked with me two times now and has done a fantastic job each time. The entire process was made easy. She was very flexible with the dates of when I needed my car shipped. She responds very fast. They are trustworthy. I will definitely use them again and ask for Tess.
Sonic Auto Transportation is a prominent player in the vehicle relocation industry, specializing in cross-country car shipping services. The company provides comprehensive solutions for the transportation of vehicles, ensuring that customers receive their cars safely and efficiently across the United States. Sonic Auto Transportation caters to a diverse clientele, including individuals relocating for personal reasons, businesses requiring fleet transportation, and dealerships needing vehicle transfers.
With a focus on customer satisfaction, Sonic Auto Transportation offers various transport options, including open and enclosed shipping. Customers can easily obtain quotes by providing their vehicle information, origin, and destination through the company’s user-friendly website. By prioritizing reliable service and transparent communication, Sonic Auto Transportation aims to meet the varied needs of its customers in the vehicle shipping market.