The Mobile Guru is an Australian-based platform specializing in the buying and selling of mobile devices. The company offers a straightforward process for consumers looking to sell their old phones, tablets, and other mobile devices. Customers can create a sell order online, send their devices via post, and receive payment within 24 hours, providing a quick and hassle-free experience. Targeting individuals seeking to trade in their used electronics, The Mobile Guru focuses on popular brands such as Apple, Samsung, and Google. The platform lists a wide range of devices along with corresponding price estimates, ensuring that sellers can easily navigate the process and receive competitive offers for their old devices. By prioritizing customer satisfaction and fast transactions, The Mobile Guru aims to be a trusted choice for phone trade-ins in Australia.
The Mobile Guru receives overwhelmingly positive feedback from customers, who frequently highlight the ease and speed of the selling process. Reviewers appreciate the straightforward experience, noting that the company provides fair quotes and quick payments, often completing transactions within days.
Many express satisfaction with the excellent communication and professionalism displayed throughout their interactions. However, a small number of consumers report issues with the condition of their phones, claiming that The Mobile Guru misrepresented the state of their devices, leading to lower offers than initially quoted. Despite these isolated complaints, the majority of reviews reflect a strong sentiment of trust and reliability. Overall, The Mobile Guru is regarded as a top choice for selling mobile devices, with a high level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 541 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 23 |
| Sep 24 | 4.9 | 30 |
| Oct 24 | 4.9 | 63 |
| Nov 24 | 4.7 | 35 |
| Dec 24 | 4.7 | 32 |
| Jan 25 | 4.9 | 39 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 40 |
| Apr 25 | 4.7 | 39 |
| May 25 | 4.6 | 42 |
| Jun 25 | 4.9 | 38 |
| Jul 25 | 4.6 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy fair and quick”
“Do not use these guys cannot fix a problem and are now not getting back to me did not get paid”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | −3% | 541 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: The Mobile Guru is #2 of 5 on overall rating in this group. On website & app, Mobile Monster scores higher (4.9 vs 4.6).
541 reviews of The Mobile Guru. Filter by what matters to you.
I recently sold my s23 128 gb mint phone to Mobile Guru, who greeted me with great customer service and the best price to beat competitors. After handing in my phone, the payment process was flawless and within a day left everybody satisfied. If I am ever to sell another phone, I would come to Mobile Guru, and advise friends and family also to do the same.
I found the mobile guru site easy to navigate and deal with. Quick response would recommend to anyone cheers
The process was easy and trouble free. There was good communication throughout each of the steps. I do recommend this provider.
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I highly recommend Mobile Guru for the best price and a seamless experience trading in your phone. Planning an upgrade recently, I wanted to trade in or sell my iPhone 11 Pro Max. After researching options I settled on Mobile Guru, who offered the best price and had excellent reviews. I was apprehensive as I’d never traded in online before, but I needn’t have been. Everything went exactly as promised on their website, although slightly slower due to the holiday period and high volumes. I received $450, compared to the $300 offered by Apple and $280 from places like JB Hi-Fi, Officeworks, Harvey Norman etc. Good price, quick turnarounds, and better for the environment - what’s not to love!
Easy and quick way to get rid of any surpleus phones.
Absolulte breeze to deal with. Of all the ways to buy and sell phones second hand, this was the most convenient and comfortable I have been. Phone I bought came quickly and in great condition. I then sold my old one to them and got a really good price that was transferred to me soon.
Experience overall was easy, turn around time was roughly 48 hours before payment was received. I would have liked to receive a bit more for the phone, thought it was worth a little more than $500 but having minor dents on corners subtracted $140. Thanks team.
I sold my old Samsung s21 to the mobile Guru . It was fast and effortless . They gave me such a great price for something that would have just sat in a drawer. I would highly recommend this company to do business with. Payment was fast .
Great company to deal with process was fast and easy
I tried to sell my 2-year-old iPhone 14 Pro on both Gumtree and Facebook Marketplace with horrible results. Just got scammers and tyre-kickers. Contacted Mobile Guru and they offered me a price that was only fractionally lower that what I was seller it for elsewhere. The entire process of selling through Mobile Guru was effortless. Their payment to me was prompt. Can highly recommend this company if you want to sell your old phone.
I recently sold a 12 month old iPhone 14 to Mobile Guru. From the initial online quote to full payment at the originally stated price, Mobile Guru were professional, honest, and informative. I particularly appreciated the free post service and easy to obtain online quote. I would not hesitate to use Mobile Guru again for the sale and purchase of a mobile phone.
Fast. Simple. And great cash backs offered. 10/10 recommend using Mobile Guru!
Mobile Guru were very efficient when I sent my old phone to them to sell. I was impressed that the supplied a prepaid postage label. That rarely happens with companies. As to be expected it took Aust Post 4 days to deliver the parcel. Mobile Guru emailed me with their offer & the money went into my bank the following day. Very impressed. It was much easier to sell my phone this way than putting it on eBay.
The Mobile Guru is an Australian-based platform specializing in the buying and selling of mobile devices. The company offers a straightforward process for consumers looking to sell their old phones, tablets, and other mobile devices. Customers can create a sell order online, send their devices via post, and receive payment within 24 hours, providing a quick and hassle-free experience. Targeting individuals seeking to trade in their used electronics, The Mobile Guru focuses on popular brands such as Apple, Samsung, and Google. The platform lists a wide range of devices along with corresponding price estimates, ensuring that sellers can easily navigate the process and receive competitive offers for their old devices. By prioritizing customer satisfaction and fast transactions, The Mobile Guru aims to be a trusted choice for phone trade-ins in Australia.
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