The Mobile Guru is an Australian-based platform specializing in the buying and selling of mobile devices. The company offers a straightforward process for consumers looking to sell their old phones, tablets, and other mobile devices. Customers can create a sell order online, send their devices via post, and receive payment within 24 hours, providing a quick and hassle-free experience. Targeting individuals seeking to trade in their used electronics, The Mobile Guru focuses on popular brands such as Apple, Samsung, and Google. The platform lists a wide range of devices along with corresponding price estimates, ensuring that sellers can easily navigate the process and receive competitive offers for their old devices. By prioritizing customer satisfaction and fast transactions, The Mobile Guru aims to be a trusted choice for phone trade-ins in Australia.
The Mobile Guru receives overwhelmingly positive feedback from customers, who frequently highlight the ease and speed of the selling process. Reviewers appreciate the straightforward experience, noting that the company provides fair quotes and quick payments, often completing transactions within days.
Many express satisfaction with the excellent communication and professionalism displayed throughout their interactions. However, a small number of consumers report issues with the condition of their phones, claiming that The Mobile Guru misrepresented the state of their devices, leading to lower offers than initially quoted. Despite these isolated complaints, the majority of reviews reflect a strong sentiment of trust and reliability. Overall, The Mobile Guru is regarded as a top choice for selling mobile devices, with a high level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 541 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 23 |
| Sep 24 | 4.9 | 30 |
| Oct 24 | 4.9 | 63 |
| Nov 24 | 4.7 | 35 |
| Dec 24 | 4.7 | 32 |
| Jan 25 | 4.9 | 39 |
| Feb 25 | 4.7 | 51 |
| Mar 25 | 4.8 | 40 |
| Apr 25 | 4.7 | 39 |
| May 25 | 4.6 | 42 |
| Jun 25 | 4.9 | 38 |
| Jul 25 | 4.6 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy fair and quick”
“Do not use these guys cannot fix a problem and are now not getting back to me did not get paid”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Phones.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | −3% | 541 |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 3.7 out of 5 (good) | — | — | −1% | 1,000 |
Bottom line: The Mobile Guru is #2 of 5 on overall rating in this group. On website & app, Mobile Monster scores higher (4.9 vs 4.6).
541 reviews of The Mobile Guru. Filter by what matters to you.
Mobile Guru makes the process of selling a device simple and quick. You get a quote sent through in real time and once you accept a free express postage label. Drop at the post office, no need to queue just post it. Once Mobile Guru appraise the device and you accept the money is straight in your account. Everything is hassle-free and I would recommend for others to consider.
The whole process of selling my phone was so easy and simple. Everything from the quote to sending my device in and it getting appraised was hassle-free and I would highly recommend for others looking to sell their phones.
Mobile Guru takes the hassle out of selling your phone. The quote process was extremely simple, once the quote was accepted they forwarded a postage label (no charge to post) and that was it! Posted the phone and payment in my bank within 48 hrs. I have already recommended Mobile Guru to friends and family. Will definitely use again 😀
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Mobile Guru offered a good price for my iPhone. The process was very easy and their communication was excellent. I would recommend them in selling your used mobile phones.
Sold 2 phones recently. Very hassle-free experience all the way from shipping to getting the payment. Would love to deal with MG for future sales. Kudos to the wonderful team and Happy New Year!
Mobile Guru Was quick and efficient. From posting until refund was very quick despite being over the Christmas/New Year period. Would recommend them highly. Amount paid was much higher than what I was quoted by taking it directly into a store run by another mobile buyer. company.
Look no further if you need a hassle free process to sell your old or unused mobile device. Pre-paid express post to send the device was an added bonus. Communication was fantastic throughout and payment timely. Do yourself a favour and use Mobile Guru 👍
Easy process from start to finish. Customer service is A+
Super easy process, fast payment. Really satisfied. Will be using again when this phone dies!
I’ve purchased a couple of times from The Mobile Guru now and have had no issues with them. My first purchase was a refurbished iPhone and I was impressed by the condition. It was better than expected, looked almost new and worked perfectly. The second purchase was a Samsung Galaxy Tab S6 Lite. The condition wasn’t as new, it did have a couple of nicks here and there but it works just as it should, no issues there. The only downside to The Mobile Guru is that they are slightly more expensive than other companies but you get what you pay for so I’d still recommend them to anyone looking for a refurbished item.
Easy effortless and efficient. Well done MG team. TL
The Mobile Guru is an Australian-based platform specializing in the buying and selling of mobile devices. The company offers a straightforward process for consumers looking to sell their old phones, tablets, and other mobile devices. Customers can create a sell order online, send their devices via post, and receive payment within 24 hours, providing a quick and hassle-free experience. Targeting individuals seeking to trade in their used electronics, The Mobile Guru focuses on popular brands such as Apple, Samsung, and Google. The platform lists a wide range of devices along with corresponding price estimates, ensuring that sellers can easily navigate the process and receive competitive offers for their old devices. By prioritizing customer satisfaction and fast transactions, The Mobile Guru aims to be a trusted choice for phone trade-ins in Australia.
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