Very quick delivery free of charge and…
Very quick delivery free of charge and easy to cut tile backer board

The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
The Underfloor Heating Store receives high praise for its quick delivery and excellent customer service, with many reviewers noting the reasonable prices and good quality of products. Customers appreciate the free delivery and the ease of ordering, often highlighting the prompt arrival of their items.
However, some negative feedback emerges regarding delivery issues, particularly concerning out-of-stock items and poor packaging that led to damaged goods. A few consumers report receiving chipped tile backer boards, which detracted from their overall experience. Despite these concerns, the majority of reviews reflect a positive sentiment, emphasizing the store's commitment to service and value. Overall, The Underfloor Heating Store is well-regarded, though improvements in packaging and stock management could enhance customer satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 17 |
| Sep 24 | 4.9 | 37 |
| Oct 24 | 4.8 | 39 |
| Nov 24 | 4.5 | 58 |
| Dec 24 | 4.2 | 33 |
| Jan 25 | 4.7 | 38 |
| Feb 25 | 4.8 | 53 |
| Mar 25 | 4.8 | 26 |
| Apr 25 | 4.8 | 29 |
| May 25 | 4.8 | 26 |
| Jun 25 | 4.9 | 37 |
| Jul 25 | 4.1 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very quick delivery free of charge and easy to cut tile backer board”
“Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +4% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The Underfloor Heating Store is #2 of 5 on overall rating in this group.
500 reviews of The Underfloor Heating Store. Filter by what matters to you.
Over a year ago
Very quick delivery free of charge and easy to cut tile backer board
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Very quick delivery free of charge and easy to cut tile backer board
I ordered an air conditioning unit and received a shipping notification shortly after, which gave me confidence in the purchase. I had considered buying from larger, more reputable retailers, but the shipping notice reassured me it would be fine. Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support. That’s when I was told the item wasn’t actually in stock (they never once reached out to me proactively). By then, other stores had sold out. Lesson learned: next time, I’ll stick with the more reliable retailers. I won’t be shopping here again.
Great products at a great price with an excellent service
Very good service
Poor packaging - ordered around 14 tile backer boards of which most were chipped, 2 unusable. Plastic strapping around the box was too tight and caused this damage. The Underfloor Heating Store offered no solution to the unusable boards as I didn't report within 48 hours per the terms. I'd recommend ordering from somewhere who better understands the how to protect the products being shipped.
Product available at great price in any amount. I only needed two board for my tiny bathroom but they were still delivered free the next day. They are good quality and do the job well. Thank you.
Very fast delivery and easy to work out per room with the pre-made room kits. We have now had installed and under test so lets see how it compares to the other systems we have used todate.
Amazing service from start to finish. The underfloor heating was one of our biggest worries but our mind was put at ease once we spoke to Jaime and the team, they couldn't be more helpful. Would highly recommend!
I only had one issue and that was with delivery, I was going to be out and it wouldn’t let me leave a safe place to leave it. But driver rang me and we sorted it.
Easy web site goods arrived promptly
Quick and simple
Easy to order, quick to deliver.
I think that you beat the competition on price, speed of delivery and quality.
I did have a few issues with damages but everything possible was done to sort this in such a friendly and genuine manner. Top notch customer service.
Delivered with care, and friendly chap.
Great price. Arrived on time! Easy to install
Ive used this company a couple of times now. Reliable underfloor heating and good pricing. There was a problem with my delivery so after a call to the customer service the lady sorted it out really quickly.
Brilliant support, patience and technical competence to help guide me through to final solution for our wet UFH solution. There are plenty of companies out there but these are definitely recommended.
The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
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