Third time of ordering
Third time of ordering, great customer service and ease of ordering. Prices reasonable too.

The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
The Underfloor Heating Store receives high praise for its quick delivery and excellent customer service, with many reviewers noting the reasonable prices and good quality of products. Customers appreciate the free delivery and the ease of ordering, often highlighting the prompt arrival of their items.
However, some negative feedback emerges regarding delivery issues, particularly concerning out-of-stock items and poor packaging that led to damaged goods. A few consumers report receiving chipped tile backer boards, which detracted from their overall experience. Despite these concerns, the majority of reviews reflect a positive sentiment, emphasizing the store's commitment to service and value. Overall, The Underfloor Heating Store is well-regarded, though improvements in packaging and stock management could enhance customer satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 17 |
| Sep 24 | 4.9 | 37 |
| Oct 24 | 4.8 | 39 |
| Nov 24 | 4.5 | 58 |
| Dec 24 | 4.2 | 33 |
| Jan 25 | 4.7 | 38 |
| Feb 25 | 4.8 | 53 |
| Mar 25 | 4.8 | 26 |
| Apr 25 | 4.8 | 29 |
| May 25 | 4.8 | 26 |
| Jun 25 | 4.9 | 37 |
| Jul 25 | 4.1 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very quick delivery free of charge and easy to cut tile backer board”
“Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +4% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The Underfloor Heating Store is #2 of 5 on overall rating in this group.
500 reviews of The Underfloor Heating Store. Filter by what matters to you.
Third time of ordering, great customer service and ease of ordering. Prices reasonable too.
Quick delivery Goods in very good condition One of the best prices Very happy note the first every single time
I got to comunicate directly with one of your sales people. He was very friendly and helpful. He also placed the order very quickly and it came next day as we planned. Great service. Thank you very much. The Pro Worm system is great and I will be using it again. This is my second purchase from you and I highly recomand your company! It was a pleasure to do business with you! Daniel
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Half the price of like for like quote from MKM, needed next day and delivered at 9.30 am. Easy to order, great deliver service and excellent price thank you
Very professional service and extremely quick delivery. Thank you 😊
Very helpful customer service and technical support when I needed if after the electricians had a fall out when fitting the mats ;-) Good Aftersales support which is hard to find these days
What a pleasure to deal with this company. We needed advice about an old component and they were immediately able to identify it from a photo and sent a PDF manual for us to check if it would still work which it didn’t. No pressure to buy a new one but they were then able to tell us what would replace it. Order arrived early next day and we were regularly kept informed of tracking. Brilliant helpful, friendly and efficient service from Callum and David. Thank you.
Just a joke, from the design having no transition boards to get the pipework in each room to have a heatmiser ufh8 missing. Check your orders carefully after 48 hours these lot don't want to know. Should have used WUNDA. UFH store may beat there prices its for a reason they sell you half a kit and a massive headache trying to get it to work. Very poor service will never use them again! Bog standard response no real answer. Also found out from heatmiser the thermostat supplied by these lot can not be used in a bathroom and need probes. Extra £50.This was designed by Harry croft at the underfloor heating store.
Needed my order the next day and it arrived in time for me to complete my project.
Excellent service from knowledgeable staff to quick delivery, would not hesitate to recommend
Quick delivery and excellent support on phone
Exactly what I asked for. Quick delivery and good communication and service, what more could you ask for 👍
Great service from start to finish. Easy online ordering process with fast delivery.
I'd ordered the wrong thickness insulation online. I soon realised and quickly phoned their sales team who were extremely helpful with getting my order changed, hassle free, and the cost difference refunded almost immediately. Thank you. Happy with your service and the product.
Good price, swift delivery, product arrived as described.
As always quality goods delivered on time on the date stated. Never had a problem with these guys. Pricing is always on point too. One less thing for a busy tradesman to worry about
The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
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