Cheapest on the market, good stuff.
Cheapest on the market, friendly team ready to delivery best service. Thanks

The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
The Underfloor Heating Store receives high praise for its quick delivery and excellent customer service, with many reviewers noting the reasonable prices and good quality of products. Customers appreciate the free delivery and the ease of ordering, often highlighting the prompt arrival of their items.
However, some negative feedback emerges regarding delivery issues, particularly concerning out-of-stock items and poor packaging that led to damaged goods. A few consumers report receiving chipped tile backer boards, which detracted from their overall experience. Despite these concerns, the majority of reviews reflect a positive sentiment, emphasizing the store's commitment to service and value. Overall, The Underfloor Heating Store is well-regarded, though improvements in packaging and stock management could enhance customer satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 17 |
| Sep 24 | 4.9 | 37 |
| Oct 24 | 4.8 | 39 |
| Nov 24 | 4.5 | 58 |
| Dec 24 | 4.2 | 33 |
| Jan 25 | 4.7 | 38 |
| Feb 25 | 4.8 | 53 |
| Mar 25 | 4.8 | 26 |
| Apr 25 | 4.8 | 29 |
| May 25 | 4.8 | 26 |
| Jun 25 | 4.9 | 37 |
| Jul 25 | 4.1 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very quick delivery free of charge and easy to cut tile backer board”
“Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +4% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The Underfloor Heating Store is #2 of 5 on overall rating in this group.
500 reviews of The Underfloor Heating Store. Filter by what matters to you.
Cheapest on the market, friendly team ready to delivery best service. Thanks
Great product at a good price - this is my third underfloor heating system from them. Once in my previous house and once in another room in this house. They work really well and following their advice they seem to be better than other ones I've experienced at other people's houses, (in terms of time to reach temperature and the heat they give out). I have always used their underfloor insulation boards and as long as you balance the levels you end up with a seamless match to the rest of the house but with lovely warm fee and a pleasant room temperature as well. I've only ever used them as a secondary source but often run them during the winter without the main central heating system on and they seem to cope fine. Joe from the accounts team was very helpful at the start, and a special mention to Callum from the technical support team - gave me some very helpful advice when I installed the last heating system which was tricky due to the shape and size of the room, (before handing over to the professionals to install the wiring connection). Thanks very much.
Very quick delivery and great service
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I approached The Underfloor Hearing Store as a contractor working for a client on a bathroom renovation. The system wasn’t something I’d used before so needed a concrete specification to ensure the best system was to be used. David took my plans and dimensions and worked out what products and system would be the best for the job. His response was fast and detailed. I had a few questions, he replied to my emails almost immediately with the answers and reassurance. Even after he’d sent through the order details I noticed an error on my part, again, amazingly quick response and all was well!! I strongly believe credit where credit is due, and David’s customer service on behalf of his company is outstanding! Will definitely be retuning for the next project!
placed the order as usual came back quick with delivery arrived within 2 days value and used many times and the quality is excellent and a price to match - we continue to use when when ever we need Under floor heating for our clients
These legends don’t just deliver underfloor heating—they deliver trust, precision, and pure customer joy in shrink wrap. I’ve ordered multiple times, and every experience has been 🔥. Had a query on my first order and spoke to a lady who was so helpful, she practically solved world peace while sorting my delivery. Since then? Every single parcel—on time, airtight, faultless. This isn’t just a company—it’s a flipping movement. My “Go-To”? Nah. This is my “Won’t-Go-Anywhere-Else”. Would I recommend them? Only if you enjoy flawless service and toasty floors. To the team: Keep doing what you do—’cause you’re not just heating homes… you’re warming hearts..!
Flawless from start to finish. Very simple and concise product descriptions and flexible ordering process made it one of the easiest purchases in this entire project.
just great quick and fast delivery
Very prompt service, and patient explanation of how the heating is installed. Thank you
Wonderful supportive company that has a on hand team for technical back up and customer service, you get to speak to an operative quickly, thanks to Calum especially in technical support, his help quickly identified an error with my order, I was close to ripping up a newly tiled floor, amazing
I contacted ProWarm recently to get some advice and product information for an upcoming underfloor heating project. Callum was extremely knowledgeable and took the time to understand my requirements, offering practical suggestions Even though I haven’t placed the order yet, their customer service has been excellent — quick to respond and very professional. Based on this experience, I’ll definitely be going with ProWarm for the project. Great first impression!
Straight forward website to navigate, all required products were easy to find and delivery was quicker than expected.
does what is ses
It was all delivered next day after an online communication so managed to complete job on time and customer is happy. Thank you
Great price good service
All very straight forward ,and fast delivery
The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
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