fast delivery
fast delivery. I like special offers and I got a good one.

The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
The Underfloor Heating Store receives high praise for its quick delivery and excellent customer service, with many reviewers noting the reasonable prices and good quality of products. Customers appreciate the free delivery and the ease of ordering, often highlighting the prompt arrival of their items.
However, some negative feedback emerges regarding delivery issues, particularly concerning out-of-stock items and poor packaging that led to damaged goods. A few consumers report receiving chipped tile backer boards, which detracted from their overall experience. Despite these concerns, the majority of reviews reflect a positive sentiment, emphasizing the store's commitment to service and value. Overall, The Underfloor Heating Store is well-regarded, though improvements in packaging and stock management could enhance customer satisfaction further.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 1,000 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.6 | 17 |
| Sep 24 | 4.9 | 37 |
| Oct 24 | 4.8 | 39 |
| Nov 24 | 4.5 | 58 |
| Dec 24 | 4.2 | 33 |
| Jan 25 | 4.7 | 38 |
| Feb 25 | 4.8 | 53 |
| Mar 25 | 4.8 | 26 |
| Apr 25 | 4.8 | 29 |
| May 25 | 4.8 | 26 |
| Jun 25 | 4.9 | 37 |
| Jul 25 | 4.1 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very quick delivery free of charge and easy to cut tile backer board”
“Unfortunately, I never received tracking details despite the order being shipped, so I contacted customer support”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.8 out of 5 (good) | 4.7 out of 5 (good) | +4% | 1,000 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | 1.6 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | 1.8 out of 5 (poor) | +12% | 368 |
Bottom line: The Underfloor Heating Store is #2 of 5 on overall rating in this group.
500 reviews of The Underfloor Heating Store. Filter by what matters to you.
I was kept informed on the progress of my order and it was promptly delivered. It was securely wrapped and packaged. It has yet to be installed.
Purchased a single circuit pump pack from the website which was competitively priced and delivered next day. I needed to alter part of the pack, the return and credit was promptly arranged by Joe Thanks
Prompt service and safe delivery, Part ordered as replacement just the job👍😁
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Item delivered promptly, good communication from the company.
Underestimated the number of boards required to make their quote appear more competitive. They assumed no wastage (ie the boards would fit perfectly to the space without any off cuts) which is obviously not the case, as the rooms are not a multiple of the dimensions of the boards. This meant their quote seemed more competitive than others, when in reality, if it was accurate, it would have been similar. This only really became clear after delivery, at which point it was too late to switch to another system. Dom Hall, account manager, he said the best they can do is 15% off additional boards. So now I have to swallow an additional £400 of cost that wasn’t in the original quote, that should have been. Update - 22 April - was called by a friendly lady from customer service who apologised for the mistake and said they would refund the delivery charges, and look into why the system didn’t allocate sufficient materials to complete the job.
Extremely helpful. Quick to respond to emails and any issues I have had. Also quick to offer a refund as I'd ordered the wrong Hive, I ordered a dual channel by mistake. Great customer service indeed.
We are repeat customers due to the price, selection and customer service.
Ordered cement boards. Arrived on time on a pallet, when removing cellophane, boards were damaged like something had collided with it in transit. Emailed Sunday eve with pics. Monday morn responded informing they will dispatch immediately... Received next day 11am ish. Impressive.thanks.
I had an excellent experience with Underfloor Heating Store! The customer service was outstanding – responsive, friendly, and very knowledgeable. I highly recommend Underfloor Heating Store to anyone looking for reliable products and top-notch service.
Jaime was extremely helpful with my order and the design of a 6 bed HMO. Speed and efficiency was wonderful and will use them again.
Competitively priced and delivered quickly, what more can you ask for.
Good service from yourselves, easy to use website, despatched day after but choice of FedEx as your courier was the only issue. First email from them said delivery due before 1pm Tuesday, then amended to 6pm that day, then pushed on to Wednesday, then pushed on to Thursday. It has now finally arrived but I would have liked more reliable communication from them.
Second time ordering and as usual, fast delivery.
The Underfloor Heating Store is a leading online retailer specializing in electric and water underfloor heating systems. Catering primarily to homeowners, builders, and contractors across the UK, the company offers a comprehensive range of products designed to meet various heating needs and budgets. With a focus on quality, they provide expert advice and support throughout the purchasing process, ensuring customers receive tailored solutions for their specific projects. The Underfloor Heating Store prides itself on its commitment to customer satisfaction, offering next-day delivery and a price match promise. In addition to a wide selection of industry-leading brands, the company features free CAD design services to help customers achieve efficient and effective installations. With a knowledgeable team readily available for guidance, The Underfloor Heating Store aims to provide a seamless shopping experience for those looking to invest in underfloor heating solutions.
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