Trinity Logistics is a logistics and supply chain management company that specializes in providing comprehensive transportation solutions. The company offers a range of services, including freight brokerage, logistics management, and supply chain optimization. By leveraging advanced technology and a network of carriers, Trinity Logistics aims to streamline shipping processes and enhance operational efficiency for businesses across various industries. Targeting small to medium-sized enterprises, as well as larger corporations, Trinity Logistics caters to customers seeking reliable and cost-effective shipping options. With a focus on customer service and tailored logistics solutions, the company works to meet the specific needs of each client, ensuring their goods are transported safely and efficiently from origin to destination. Through its commitment to innovation and responsiveness, Trinity Logistics positions itself as a valuable partner in the logistics sector.
Trinity Logistics receives high praise for its exceptional customer service and efficient communication, with many reviewers highlighting the helpfulness and responsiveness of their staff. Customers appreciate the ease of arranging shipments and the quick turnaround times, often mentioning specific representatives like Kelsi, Doug, and Peter for their outstanding support.
However, there are notable complaints regarding the accounting process, which some find cumbersome and inefficient, often requiring multiple contacts to resolve issues. Additionally, there are concerns about load management, with instances of overweight loads and delays reported by carriers. Despite these criticisms, the overall sentiment remains positive, reflecting a strong reputation for service quality in the logistics sector.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 905 | 100% | -2.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.9 | 15 |
| Sep 24 | 4.4 | 13 |
| Oct 24 | 5.0 | 10 |
| Nov 24 | 5.0 | 4 |
| Dec 24 | 4.2 | 5 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 6 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 4.6 | 9 |
| May 25 | 1.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The customer service We received from our contact is just outstanding”
“The accounting process needs a lot of work”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.5 out of 5 (good) | 4.1 out of 5 (good) | −8% | 905 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | — | 1,000 |
Bottom line: Trinity Logistics is #1 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 3.5).
500 reviews of Trinity Logistics. Filter by what matters to you.
I worked with Tyler Arenkiel and Lauren Shlosser. They are both fantastic at communication. They kept me informed of the status of the shipment the entire time. They do a great job of contacting the pickup and drop of destination contacts and making sure everyone is on the same page. Everything on the shipments I have used them for has gone very smoothly!!
Great customer experience, the response time has been lowered compared to other companies.
We have a great experience with Trinity! Sam Emmerich was always super helpful and gave us the best rates for moving our machines.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Our agent (Austin) gave us excellent service and communication all at a great rate.
The BEST part of working with Trinity Logistics is our representative, Mark Jones. He always goes above and beyond. He is the BEST!
Winton was very detailed and attentive in his approach to our deliveries. Great service.
Claire F. was very professional and brought immediate solutions to all of our logistical problems. This included working with the Port of Honolulu HI. Claire went above and beyond by picking up a load that had been rejected by another company with zero lead time.
Trinity Logistics picked up the engine I purchased from California and delivered to Utah exactly when they said they would with no delays. Very impressed with the kind and helpful customer service. very nice experience and thank you!
I was unable to process a payment to you on your portal. I had to call more than once for someone to advise how to proceed and in the end it said our company name was not valid even though that is what was on your very own invoice. I pay thru portals all of the time and yours was the very worst one I have encountered. Therefore, I am forced to cut a check and mail - the worst way to pay in this day and age.
We just dispatched our first load with Trinity Logistics, and we are very impressed by their responsiveness, accuracy, and adaptability. This experience went very well, and we feel confident that we are in good hands!
Austin is always there ready to get you rolling as quickly as possible. He also has connections to some very good drivers. Take good care of him. Trying to pay a bill leaves a lot to be desired. Best Regards, Dave Pacos
Ashley made setting up the account very simple and walked me through the entire process. She was a pleasure to work with.
Megan is great!
Great customers service, very careful with a product
Reliable with quick turn around on quotes, on time pickups and deliveries. In my 3 years of working with them I have only had to file once claim and it was handled promptly and efficiently. They have handled more than 2000 moves for us on large UN3480 Lithium-Ion batteries, 9
Trinity Logistics is a logistics and supply chain management company that specializes in providing comprehensive transportation solutions. The company offers a range of services, including freight brokerage, logistics management, and supply chain optimization. By leveraging advanced technology and a network of carriers, Trinity Logistics aims to streamline shipping processes and enhance operational efficiency for businesses across various industries. Targeting small to medium-sized enterprises, as well as larger corporations, Trinity Logistics caters to customers seeking reliable and cost-effective shipping options. With a focus on customer service and tailored logistics solutions, the company works to meet the specific needs of each client, ensuring their goods are transported safely and efficiently from origin to destination. Through its commitment to innovation and responsiveness, Trinity Logistics positions itself as a valuable partner in the logistics sector.
This profile hasn't been claimed by the business owner.
