Colis livré dans le créneau horaire…
Colis livré dans le créneau horaire convenu, en bon état, par des livreurs dynamiques. Entièrement satisfaite du service livraison

TRUSK® is a logistics company specializing in the delivery of oversized parcels weighing over 30 kg. Catering primarily to retailers and e-commerce businesses, TRUSK offers comprehensive last-mile delivery solutions across France. The company operates from both client stores and its own warehouses, providing a reliable service that includes real-time tracking, installation, and assembly for delivered items. With a focus on enhancing delivery efficiency and customer satisfaction, TRUSK employs a dedicated team available seven days a week. The company emphasizes eco-friendly practices, utilizing electric vehicles to reduce its carbon footprint. TRUSK aims to streamline the delivery process, optimize logistics flows, and support its clients in meeting their delivery needs effectively.
Trusk® receives a mixed reception from customers, with a notable divide in experiences. Many reviewers praise the delivery service, highlighting the efficiency and professionalism of the delivery personnel, with comments like "très bonne expérience" and "livraison super, rapide." However, a significant number of consumers express frustration over poor communication and unreliable service, citing issues such as missed deliveries and unresponsive customer support.
Complaints about rude delivery staff and incomplete orders are common, with one reviewer stating that their delivery was "incomplète" and another describing the service as "une honte." Despite some positive experiences, the overall sentiment reflects a struggle with consistency and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.3 | 234 |
| Sep 24 | 4.3 | 252 |
| Oct 24 | 1.5 | 15 |
| Nov 24 | 2.1 | 11 |
| Dec 24 | 1.0 | 17 |
| Jan 25 | 1.0 | 16 |
| Feb 25 | 1.4 | 17 |
| Mar 25 | 1.1 | 16 |
| Apr 25 | 3.8 | 24 |
| May 25 | 3.6 | 23 |
| Jun 25 | 1.9 | 21 |
| Jul 25 | 1.1 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Très bonne qualité de service”
“UNE CATASTROPHE”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shipping & Logistics.
| Company | Overall | Legit | Service | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 2.1 out of 5 (poor) | 1.8 out of 5 (poor) | −41% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 |
Bottom line: TRUSK® is #5 of 5 on overall rating in this group. On delivery, BJS Home Delivery scores higher (4.6 vs 1.8).
1,000 reviews of TRUSK®. Filter by what matters to you.
Colis livré dans le créneau horaire convenu, en bon état, par des livreurs dynamiques. Entièrement satisfaite du service livraison
La livraison a été livré dans les temps le seule bémol et que le livreur n’avait pas le bon numéro et que je n’avais pas de mon côté le bon numéro du livreur par chance il a réussi à trouver ma porte.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 36% are 1–2★.
Livraison très rapide et professionnel. Merci
Très bien, livreurs sympathiques et respectueux
Je n ai pas été livrée !
Tout c’est très bien passé
La livraison la plus fiable , les livreurs sont professionnels et sympathiques. Nos colis sont livrés dans de bonnes conditions
=>Livraison non effectué dans la journee avancé. Information conflictuelle. => Livraison faite le lundi en ayant effectué le suivi par telephone. => Aucune information sur l'annulation de livraison et la reprogrammation. Vendredi, le coordinateur m'annonce que personne n'a decroché et donc le livreur a annulé la livraison le vendredi matin (nous etions au domicile), Lundi, un autre coordinateur annonce que la livraison n'etait pas en route le vendredi matin, fut annulée dans l'apres midi suite à une panne (ce qui est possible). En attendant, trop de version differentes.
La livraison s'est passée comme prévu. Emballage parfait!
Livreur très sympa, et respectueux
exactitude des chauffeurs,preavis signale en temps réel .bref un transport comme on aime
Ras livraison relais ok
rapidité, amabilité du chauffeur soin du colis
Professionnel
Les livreurs m'ont contactée pour m'informer de leur avancée, j'ai beaucoup apprécié cette attention! Livraison rapide et efficace, livreurs très serviables. Merci!!
TRUSK® is a logistics company specializing in the delivery of oversized parcels weighing over 30 kg. Catering primarily to retailers and e-commerce businesses, TRUSK offers comprehensive last-mile delivery solutions across France. The company operates from both client stores and its own warehouses, providing a reliable service that includes real-time tracking, installation, and assembly for delivered items. With a focus on enhancing delivery efficiency and customer satisfaction, TRUSK employs a dedicated team available seven days a week. The company emphasizes eco-friendly practices, utilizing electric vehicles to reduce its carbon footprint. TRUSK aims to streamline the delivery process, optimize logistics flows, and support its clients in meeting their delivery needs effectively.
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