Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
Truuli receives overwhelmingly positive feedback, with many customers praising the friendly and efficient service provided by their agents. Reviewers frequently highlight the professionalism and dedication of staff members like Leigh and Annie, who are noted for their transparency and support throughout the property buying process.
Many express gratitude for the quick communication and helpfulness in addressing queries, making the experience enjoyable. However, a small number of reviews indicate dissatisfaction, citing issues such as unprofessional behavior, lack of updates during the sales process, and concerns over privacy when agents entered properties unannounced. Despite these criticisms, the majority of consumers recommend Truuli for their excellent customer service and effective property management. Overall, Truuli is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 374 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 2.0 | 1 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 374 most recent reviews.
“I found their service to be friendly efficient and supportive”
“Mediocre /no service/low service I rang about a flat I saw on Rightmove which is being marketed by this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.2 out of 5 (good) | — | 374 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 |
Bottom line: Truuli is #1 of 5 on overall rating in this group. On website & app, Home Store + More scores higher (4.9 vs 4.2).
374 reviews of Truuli. Filter by what matters to you.
Offers & speeds seemed good… so tried to set up as new customer with Truuli multiple times but their website crashed every time. So didn’t bother. As it wasn’t a promising sign. Signed up elsewhere as their websites worked.
Annie Ryland, Truuli partner was amazing. She was so helpful throughout the process together with the team. I'm so happy that I've found them. What a reliable agent! Very recommendable.
Ask for Ryan. He came recommended by friends who had just recently completed on their purchase and he didn't disappoint for a second. The communication is great, very clear, honest and I wasn't inundated with queries or info. He found me a buyer for my flat for my asking price in about 4 weeks and we just exchanged today with no delays. Very very pleased with the service and how genuinely pleasant the guys at Truuli are, if Ryan is anything to go by!
Quick answers to the questions people ask most.
Truuli provides business solutions and services to help companies optimize their operations. For specific service details and offerings, please contact Truuli directly or visit their official website.
Business hours may vary by location and service type. Please contact Truuli directly to confirm current operating hours for your specific needs.
You can reach Truuli through their official website contact form or by calling their main business line. Contact information is typically available on their website or business directory listings.
Truuli works with various types of businesses to provide tailored solutions. Contact their team to discuss your specific business needs and determine if their services are a good fit.
Refund and cancellation policies may vary depending on the specific service or contract terms. Please review your service agreement or contact Truuli directly for details about their policies.
For information about Truuli's company history and experience, please visit their official website or contact them directly. This information is typically available in their company profile or about section.
Many business service providers offer initial consultations to understand client needs. Contact Truuli directly to inquire about available consultation options and their process for new clients.
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Had a great experience with this estate agent. Leigh Thomas was a massive help. Will definitely be using again. Highly recommend.
There were lots of challenges and hurdles to overcome but Ryan was there every step of the way. Thank you.
We are delighted to share our exceptional experience working with Ryan Morgan from Truuli Estate and Lettings Agents when putting our property on the market. From our first meeting to the final sale, he provided top-notch service, ensuring a smooth and successful process. Ryan impressed us with his thorough understanding of the local real estate market. He provided a comprehensive market analysis, helping us set a competitive and realistic asking price for our property. His expertise and strategic approach were evident in every step, from staging and photographing the property to marketing it effectively. One of the standout aspects of working with Ryan was his warm and friendly demeanour. He made the entire process feel less daunting and more manageable. He took the time to get to know us and our specific needs, ensuring that we felt comfortable and supported every step of the way. Communication was always prompt and clear. He kept us informed and updated at every stage, promptly addressing any questions or concerns we had. He was always accessible, providing clear and detailed explanations that made us feel confident and well-supported throughout the process. The marketing efforts by Ryan were outstanding. He used a variety of channels to ensure our property received maximum exposure, resulting in a high level of interest and several competitive offers. His negotiation skills were exemplary, and he worked tirelessly to secure the best possible deal for us. We also appreciated Ryan’s attention to detail and dedication to making the entire experience as stress-free as possible. He coordinated all the necessary paperwork and logistics seamlessly, ensuring a smooth transaction from start to finish. In conclusion, we highly recommend Ryan at Truuli Estate and Lettings Agents to anyone looking to sell their property. His professionalism, expertise, and exceptional customer service make him a standout agent in the industry. Thank you, Ryan, for your hard work, friendliness, and for making the sale of our property a resounding success!
I’ve had very good experience with Truuli! Annie was very professional, attentive and listened to my needs. She answered all my questions promptly and gave me regular updates. She also referred me to a very competent mortgage advisor. I would highly recommend! ⭐️
I don't normally write reviews but I felt that this estate agent did an exceptional job that I had to share it. Ryan, was such a great sales agent to work with. We had a 3 bed house to sell. He acted immediately, got the house photos done quickly and was able to get lots of viewings in a short space of time. He also got us a good offer for our residential property within 6 weeks! I was super impressed. Ryan is also very friendly and accommodating. For example, our house wasn't always available for viewings and he was able to work around that and get the property viewed at a time that was more convenient for us. He also kept us updating on the opinions of the people that viewed our property. I would definately use his services again and I recommend his services 100%. If you want to sell your house quickly, call Ryan Morgan.
Big thanks to Truuli’s agent Ameera for booking us to view our new home, and Leigh Thomas who is always there to assist and update us with our mortgage process. It’s been great knowing you guys, you make the process bearable and we made it in just 2 months. Our family is TRUULI grateful⭐️👏
From our property enquiry to completion, we were extremely happy to be dealing with Truuli. Our estate agent, Ryan, was very professional and easy to speak to. He also had useful insights and knowledge, where we had further questions he always followed up with the relevant parties to get information to us. We’re first time buyers and Ryan very accommodating and made our buying experience smooth!
Just sold my mums old home through truuli. Dealt with Leigh who as really professional, he dealt with all the viewings and offers and property sold within 2 weeks at full asking price
Ryan was incredible from start to finish! Having worked with a few different estate agents, he went above and beyond expectations, he helped moved the process along, gave advice and was always available when needed! The process was relatively long due to some unexpected challenges, but Ryan was keeping me and the seller constantly updated to ensure everyone had full transparency. He was a pleasure to deal with and when I need an estate agent again, he will be my first call! Thank you so much Ryan!
As a first time seller in this market working with Ryan was a breath of fresh air! I was initially on the market with another company but after 13 weeks it transpired that they could not stick to their word or deliver a good service. When I initially met Ryan I was hesitant that he was going to be like my previous agent and just talk a good game. Within a few days I knew I had made the right choice in Ryan. He stuck to his word about being the only point of contact and he always gave me honest feedback and thoughts about the market, not just what I wanted to hear. Within three weeks Ryan had generated more viewings than the other agent and we accepted an offer. Ryan’s efforts did not stop there, he put in touch with a great solicitor and was in constant contact to get me in my new home within 7 weeks. I can’t thank Ryan and Truuli enough
As a first time buyer I didn't really understand the process fully but Ryan showed me several properties in my budget and requirements and was excellent throughout helping with the offer process and getting the deal over the line. Even when the exchange got delayed (for reasons outside our control) Ryan was very engaging and understanding and helped ensure we managed to get the completion date held to minimise any delay. All in all, a very good experience with Truuli and would highly recommend them as an agent for anyone looking to purchase in the Croydon area.
Huge thanks to Truuli and specifically Ryan Morgan for helping me sell my property. Even though there were legal obstacles which delayed things, Ryan stayed on top of it and coordinated everyone to get the job done. Highly recommended (and not surprising to see other reviews also praising Ryan!).
I’m delighted that Leigh Thomas has assisted me with the sale of my house. He was recommended by a friend of mine who sold her property with Leigh’s assistance. Leigh did not disappoint, he was professional and very reliable throughout the process, and his friendly approach and expertise made selling my property a good experience and helped to remove any stress and concerns I had before listing my property for sale with Truuli Estate Agents. I would have no hesitation in recommending Leigh to any family/friends who are intending to sell their property in the future. In my opinion, Leigh is a credit to Truuli Estate Agents and to the profession. Thank you so much Leigh for all of your advice and support, it’s much appreciated.
What an amazing company to have by your side to sell your home. Ryan was a legend and managed to sell our flat on the second viewing! From the moment we met him, we knew that he was the best person to help us through this journey. He went above and beyond and we couldn't have asked for a better experience. He got our flat on the market as soon as we were ready and everyone working with Truuli from the photographer to the recommended solicitors have been truly amazing. Thank you Truuli! We'll be using you again!
This is my second time using Truuli as I needed to sell my mums home following her passing and they were superb. Ryan was so helpful throughout a very long and bumpy process to sell this home, and was supportive throughout. I’m happy to say we finally completed today and I’m thoroughly satisfied with their excellent service. I fully recommend them if you are selling and want a smooth service.
Seth was brilliant throughout the whole process. Great communication and was always on hand to answer my questions and provide advice. He went the extra mile to ensure everything went through as smoothly as possible. Thank you!
Truuli may serve various industries depending on their specialization and expertise. Contact them directly to discuss your industry-specific needs and their relevant experience.
To begin working with Truuli, reach out through their official contact channels to discuss your needs. They can guide you through their onboarding process and service options.
Support services and ongoing assistance vary by provider and service type. Contact Truuli to learn about their support offerings and what's included with their services.
Many business service providers offer customized solutions based on client requirements. Discuss your specific needs with Truuli to understand their flexibility and customization options.
Having clear information about your business goals, current challenges, and requirements will help make your consultation more productive. Truuli can also provide guidance on what information would be most helpful to discuss.
Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
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