Truuli is just fantastic
Truuli is just fantastic Very professional and I highly recommend them Thus is the 2nd property they sold for us and they are simply the best

Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
Truuli receives overwhelmingly positive feedback, with many customers praising the friendly and efficient service provided by their agents. Reviewers frequently highlight the professionalism and dedication of staff members like Leigh and Annie, who are noted for their transparency and support throughout the property buying process.
Many express gratitude for the quick communication and helpfulness in addressing queries, making the experience enjoyable. However, a small number of reviews indicate dissatisfaction, citing issues such as unprofessional behavior, lack of updates during the sales process, and concerns over privacy when agents entered properties unannounced. Despite these criticisms, the majority of consumers recommend Truuli for their excellent customer service and effective property management. Overall, Truuli is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 374 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 2.0 | 1 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 374 most recent reviews.
“I found their service to be friendly efficient and supportive”
“Mediocre /no service/low service I rang about a flat I saw on Rightmove which is being marketed by this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.2 out of 5 (good) | — | 374 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 |
Bottom line: Truuli is #1 of 5 on overall rating in this group. On website & app, Home Store + More scores higher (4.9 vs 4.2).
374 reviews of Truuli. Filter by what matters to you.
Truuli is just fantastic Very professional and I highly recommend them Thus is the 2nd property they sold for us and they are simply the best
After a poor experience with a previous agent with my property on the market for 5 months without selling and a severe lack of viewings even during the January "rush", Truuli and Ryan Morgan took over at speed and managed to get loads of viewings sorted really quickly. Within 10 days I had two offers at asking price, one of which I accepted. I then was able to exchange within 8 weeks. The brilliantly friendly nature, consistent and easy communication, his persistence in sorting any issues, explaining how he worked and then following it up as he said shows that there are really good estate agents out there who really work hard for the vendor. I'm slightly gutted that he isn't the person who was dealing with the purchase of our next property, but I would highly recommend Truuli and Ryan to anyone in the Croydon area.
Ryan has been extremely professional and helpful since the very first time I enquired about viewing the property. Ryan acted openly and honestly throughout the whole transaction and played a vital role in working towards a swift exchange. I highly recommend Ryan and Truuli
Quick answers to the questions people ask most.
Truuli provides business solutions and services to help companies optimize their operations. For specific service details and offerings, please contact Truuli directly or visit their official website.
Business hours may vary by location and service type. Please contact Truuli directly to confirm current operating hours for your specific needs.
You can reach Truuli through their official website contact form or by calling their main business line. Contact information is typically available on their website or business directory listings.
Truuli works with various types of businesses to provide tailored solutions. Contact their team to discuss your specific business needs and determine if their services are a good fit.
Refund and cancellation policies may vary depending on the specific service or contract terms. Please review your service agreement or contact Truuli directly for details about their policies.
For information about Truuli's company history and experience, please visit their official website or contact them directly. This information is typically available in their company profile or about section.
Many business service providers offer initial consultations to understand client needs. Contact Truuli directly to inquire about available consultation options and their process for new clients.
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Leigh at Trulli was with me every step of the way as I sold my property. He was accessible and able to answer every query I brought to him, and there was just 4 weeks between the property being placed on the market and an offer that I accepted. I cannot recommend Trulli highly enough.
Recently dealt with Leigh Thomas who i found to be proactive personable and effective in keeping our transaction moving forward
Ryan Morgan was excellent in helping me purchase a house. He was honest, quick to respond and understanding. It's very hard to find people to trust but he was transparent and offered good advice whilst being fair. If I was selling or buying I'd using Truuli if Ryan is still working there. G Nathan
I would highly recommend Truuli and Ryan Morgan Ryan is a very friendly and approachable person and I was able to contact him with any queries especially as I have never sold a property before. Selling a house can be a very stressful process and Ryan made the process alot less stressful and he did an amazing job selling our property. He would always communicate with me regarding viewings he had arranged and would follow up with an email to keep us updated. After being very disappointed with another well known estate agency, working with Truuli showed me that not all estate agents are the same and Truuli showed that they are professional and accessible with their clients and genuinely care. I also dealt with Nana on lettings who also showed his professionalism and patience. I would like to say a big thank you to Ryan for the service he provided. I would 100% recommend Ryan, Nana and Truuli.
Excellent customer service, very respectful. Leigh showed that he had great knowledge of the current market. Anything that I did not understand he took his time to explain. Leigh has gone above and beyond to support the selling of my property while also supporting myself and my family to find a new home.
We can highly recommend Truuli for their professional and friendly service. Ryan is very friendly, personable and approachable, always takes the time listening to requests and queries. He is highly knowledgeable and has done an amazing job selling our flat during difficult market conditions. He got constant viewings through the door and secured multiple offers. The sales process took longer than expected due to circumstances out of everyones control but Ryan was very patient, reassuring and helpful, keeping us and the buyers informed regularly. When he went on holiday, he informed us before and did a proper handover. His colleagues dealt with matters as efficient and friendly during his absence. Overall we cannot recommend Truuli highly enough. They are really a welcome change compared to other estate agents that we spoke to before thankfully appointing Truuli.
What truly set Ryan apart was his proactive approach to every aspect of the home-buying journey. One of Ryan's greatest strengths was his ability to instill confidence and assurance during what can often be a stressful and uncertain time. He was always accessible, promptly addressing any questions or concerns we had and providing clear and transparent communication throughout the process. His genuine care and commitment to our satisfaction were evident in every interaction, leaving a lasting impression that went above and beyond the typical client-agent relationship. His exceptional service and assurance were instrumental in guiding us through every step of the journey, ultimately leading to the successful completion of our new home. For anyone in search of a real estate agent who combines professionalism, expertise, and genuine care, Ryan is undoubtedly the one to trust.
Prior to finding a property through a larger property search site, Truuli wasn’t on my radar. I had thought going through a larger estate agent company would be best. I was wrong! I had a great experience with Truuli. Ryan Morgan was my allocated estate agent and he was always attentive, polite, professional and informative. As a first time buyer, I wasn’t always clear on the process, but having Ryan guide me through the process made me feel reassured and confident. Ryan kept my preferences in mind and would contact me regarding properties which made me feel ‘Truuli’ valued as a buyer. Thank you Ryan!
I have used Truuli twice to find tenants and Let two of my properties and Nana was absolutely fantastic! The communication, the work ethic, the customer service have ALL been superb!! I will definitely use Truuli and I am looking forward to working with Nana again!!
We had a positive experience with Truuli. As first time buyers we had a lot of questions, which Leigh was always on hand to respond to. Highly recommend using their services. Thanks Leigh!
As a firsts time buyers me and my husband had the best experience with Truuli, especially Ryan. Thank you for all your assistance, viewing, calls, messages and questions always fast answered. This was really quick and easy process and just after 3 months we got to move to our beautiful new home.
I recently had the pleasure of working with Ryan, an outstanding estate agent who went above and beyond in selling our flat. From the initial consultation to the final closing, Ryan exhibited a level of professionalism and expertise that truly set him apart. Right from our first meeting, Ryan demonstrated an in-depth knowledge of the market and a keen understanding of current trends. Throughout the entire selling process, Ryan maintained excellent communication, keeping us informed at every stage. His responsiveness and accessibility were particularly commendable, promptly addressing any concerns or queries we had. This level of transparency fostered a sense of trust and confidence. In conclusion, I cannot recommend Ryan highly enough. If you're in need of a dedicated, knowledgeable, and personable estate agent who will go the extra mile to ensure a successful sale, look no further
David made me all the process very quick.highly recommended.
The company is very helpful and on hand in helping us get the flat especially our agent David Cole, he really is a big help to us and he do anything for us to get the property.
Truuli may serve various industries depending on their specialization and expertise. Contact them directly to discuss your industry-specific needs and their relevant experience.
To begin working with Truuli, reach out through their official contact channels to discuss your needs. They can guide you through their onboarding process and service options.
Support services and ongoing assistance vary by provider and service type. Contact Truuli to learn about their support offerings and what's included with their services.
Many business service providers offer customized solutions based on client requirements. Discuss your specific needs with Truuli to understand their flexibility and customization options.
Having clear information about your business goals, current challenges, and requirements will help make your consultation more productive. Truuli can also provide guidance on what information would be most helpful to discuss.
Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
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