Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
Truuli receives overwhelmingly positive feedback, with many customers praising the friendly and efficient service provided by their agents. Reviewers frequently highlight the professionalism and dedication of staff members like Leigh and Annie, who are noted for their transparency and support throughout the property buying process.
Many express gratitude for the quick communication and helpfulness in addressing queries, making the experience enjoyable. However, a small number of reviews indicate dissatisfaction, citing issues such as unprofessional behavior, lack of updates during the sales process, and concerns over privacy when agents entered properties unannounced. Despite these criticisms, the majority of consumers recommend Truuli for their excellent customer service and effective property management. Overall, Truuli is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 374 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 2.0 | 1 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 374 most recent reviews.
“I found their service to be friendly efficient and supportive”
“Mediocre /no service/low service I rang about a flat I saw on Rightmove which is being marketed by this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.2 out of 5 (good) | — | 374 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 |
Bottom line: Truuli is #1 of 5 on overall rating in this group. On website & app, Home Store + More scores higher (4.9 vs 4.2).
374 reviews of Truuli. Filter by what matters to you.
Absolutely unprofessional from start to finish. After spending money on surveys and searches, I was bullied with rude emails, ignored on key decisions, and forced to accept dates with no consultation. The worst—being told to leave my home of 21 years in just one week. Their disregard for clients is shocking. I strongly advise avoiding this estate agency.
I would like to express my deepest appreciation to the sales team for their outstanding performance.Specially ANNIE RYLAND her dedication, hard work, and commitment to excellence are unparalleled. Her focus on my satisfaction, professionalism, and expertise has helped us achieve what we really wanted to have our home.I don’t have enough words to describe how amazing Annie been to me and my wife.
Offers & speeds seemed good… so tried to set up as new customer with Truuli multiple times but their website crashed every time. So didn’t bother. As it wasn’t a promising sign. Signed up elsewhere as their websites worked.
I usually don’t write reviews but I am just in awe and wanted to let everyone know of the amazing and excellent level of professionalism and knowledge that Annie Ryland has shown me and my husband with the purchase of our new house. She was spot on with the location of the property and provided us with detailed description of the surrounding areas and answered all of our questions with ease. I was at first nervous about going through an online agent but meeting her was like a breath of fresh air because she made us comfortable with her cheerful and bubbly personality. The first Filipino agent I’ve ever met in the UK. Thank you Annie for making our buying process an excellent one from start to finish.
Quick answers to the questions people ask most.
Truuli provides business solutions and services to help companies optimize their operations. For specific service details and offerings, please contact Truuli directly or visit their official website.
Business hours may vary by location and service type. Please contact Truuli directly to confirm current operating hours for your specific needs.
You can reach Truuli through their official website contact form or by calling their main business line. Contact information is typically available on their website or business directory listings.
Truuli works with various types of businesses to provide tailored solutions. Contact their team to discuss your specific business needs and determine if their services are a good fit.
Refund and cancellation policies may vary depending on the specific service or contract terms. Please review your service agreement or contact Truuli directly for details about their policies.
For information about Truuli's company history and experience, please visit their official website or contact them directly. This information is typically available in their company profile or about section.
Many business service providers offer initial consultations to understand client needs. Contact Truuli directly to inquire about available consultation options and their process for new clients.
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I honestly didn’t have high expectations from the process but I shouldn’t have worried. Leigh is single handed the reason why the sale completed. His honesty, transparency and genuine desire to help all parties involved meant the difference between walking away and staying to find a solution. When your estate agent genuinely cares, it makes the process all the more pleasant. I’m not sure I’ll be selling my new property anytime soon, but Truuli (and specifically Leigh!) will be my go to partners on this! Thanks a million, Leigh!
Mediocre /no service/low service I rang about a flat I saw on Rightmove which is being marketed by this company. The gentleman seemed professional however, I had a few queries about the length of the lease and service charge. He said he'd find out and get back to me. He did not get back to me and it got nearer to my viewing appointment. I called and he said he was still working on getting answers to my questions. I agreed to go see the flat anyway. This same agent had sent me details of another flat nearer my own area and I had asked the same questions and asked if I could make an appointment to see this flat. He had said yes but i've not heard anything, no confirmation of this at all, zero. I received a load of emails containing the same appointment over and over again for the first flat instead. Saturday I got up extra early, got my chores done and cycled to Mitcham for my viewing appointment. This place was in the middle of nowhere, well off the beaten track and the estate looked rough, glass everywhere, smell of urine, dirty looking flats. I stood in the freezing cold waiting and waiting, it was in a cul de sac, no sign of any person or car. I rang the agent, a lady answered apologising, she tried to ring him twice but said there was no answer I assume he was still sleeping. I left without seeing the property, i am still waiting for an apology or explanation, nothing whatsoever. They are truly tw*ts or truly attrocious as this is not the first time they have failed to answer or failed to show up
I honestly didn’t have high expectations from the process but I shouldn’t have worried. Leigh is single handed the reason why the sale completed. His honesty, transparency and genuine desire to help all parties involved meant the difference between walking away and staying to find a solution. When your estate agent genuinely cares, it makes the process all the more pleasant. I’m not sure I’ll be selling my new property anytime soon, but Truuli (and specifically Leigh!) will be my go to partners on this! Thanks a million, Leigh!
I usually don’t write reviews but I am just in awe and wanted to let everyone know of the amazing and excellent level of professionalism and knowledge that Annie Ryland has shown me and my husband with the purchase of our new house. She was spot on with the location of the property and provided us with detailed description of the surrounding areas and answered all of our questions with ease. I was at first nervous about going through an online agent but meeting her was like a breath of fresh air because she made us comfortable with her cheerful and bubbly personality. The first Filipino agent I’ve ever met in the UK. Thank you Annie for making our buying process an excellent one from start to finish.
I recommend Truuli to anyone! They are professional and provide excellent customer service! I had my property on the market since Sept 2023 & only manage to complete in Nov 2024. A sale fell through - buyer pulled out due to inefficient solicitors and the slow pace. I changed estste agents & employed Truuli to help sell my house. Within 2 weeks I had another buyer. Ryan Morgan was exceptional with ensuring my next buyer did not pull out. Ryan was constantly chasing all parties concerned & kept me updated throughout the process. I have recommended Truuli to friends & family.
Really great service provided by the Truuli team when selling my house. Thanks to Natasha, Leigh and Ameera for all their hard work. Highly recommend Truuli.
Very Informative Agents Annie was a delight she was very informative and very helpful and has answered all my questions promptly. She went above and beyond trying to help us find the right property for our family.
Annie showed myself and my friend around several properties. I found Annie to be really engaging and really wanted listened to and understand what we wanted. Annie was really helpful and wanted to find us a property we love rather than try and push any property on us like some estate agents. I would definitely recommend them.
I cannot recommend Truuli highly enough! From the very first valuation to the final sale of my property, the entire process was seamless and stress-free. Leigh was incredibly professional, knowledgeable, and approachable. He gave me an honest and accurate valuation, explained the process clearly, and kept me updated every step of the way. His marketing strategy was spot on – the photos and listing were fantastic, attracting multiple viewings in no time. They were always available to answer my questions, no matter how small, and worked tirelessly to secure the best possible deal for my property. Selling a home can be daunting, but Leigh and his team made the experience straightforward and even enjoyable. Their expertise and dedication really stood out, and I’m so grateful for their hard work. I wouldn’t hesitate to use their services again or recommend them to anyone looking to sell their property. Thankful to them for making this process such a success!
I would like to express my deepest appreciation to the sales team for their outstanding performance.Specially ANNIE RYLAND her dedication, hard work, and commitment to excellence are unparalleled. Her focus on my satisfaction, professionalism, and expertise has helped us achieve what we really wanted to have our home.I don’t have enough words to describe how amazing Annie been to me and my wife.
I recently sold my flat with Truuli. Ryan was absolutely fantastic from start to finish. He made a stressful process so much easier and was always there to support or assist me. Ryan was always on hand to answer any questions (no matter how small) and kept me updated at every stage. Ryan was so friendly and genuinely cared, he went the extra mile to get a great result and nothing was too much trouble. He took a proactive approach at all times. The team at Truuli are fantastic. Thank you again, Ryan, for all your hard work, I'm so grateful!
I have been working with Nana at Trulli who manage my rental property for 1 year now. Nana found me a very reliable tenant for my property very quickly who has just signed to stay on for another year. I always get a prompt response when I contact Nana who makes the letting process as seamless as possible. After a negative experience with my previous letting agent, I'm very happy to have engaged Trulli and Nana as my letting agent. Noeleen
We just sold our property with Leigh from truuli. Leigh was extremely patient, helpfully definitely went the extra mile to support the process. Leigh also supported after the sale we developed a great positive relationship with myself and my family. I have no regrets and would suggest that you use this company always keep you updated and give you feedback after viewings. Thank you Leigh and your team for your help and your patience once again
We just sold our property with Leigh from truuli. Leigh was very helpfully through out the all process and very patient with us, we are first time sellers, so was all new to us and Leigh was able to assist and answer all our queries, he did put us at ease. I have no regrets and will advise his company if you are thinking of selling . Thank you Leigh for your help and your patience once again
I cannot thank Truuli enough for helping me sell my house. Ryan was friendly, helpful and supportive from start to finish. It was my first time selling and he really helped with the process. I honestly can’t think of a single negative. If you’re selling your house, I’d highly recommend you sell with Ryan at Truuli. I also used Jo at Taylor Rose as my solicitor, who Ryan recommended. And she was incredible. Together, they made the perfect selling team.
Truuli may serve various industries depending on their specialization and expertise. Contact them directly to discuss your industry-specific needs and their relevant experience.
To begin working with Truuli, reach out through their official contact channels to discuss your needs. They can guide you through their onboarding process and service options.
Support services and ongoing assistance vary by provider and service type. Contact Truuli to learn about their support offerings and what's included with their services.
Many business service providers offer customized solutions based on client requirements. Discuss your specific needs with Truuli to understand their flexibility and customization options.
Having clear information about your business goals, current challenges, and requirements will help make your consultation more productive. Truuli can also provide guidance on what information would be most helpful to discuss.
Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
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