I appreciate all the help
I appreciate all the guidance and support given by our agent David Cole from Truuli for securing a lovely home for me and my friend.

Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
Truuli receives overwhelmingly positive feedback, with many customers praising the friendly and efficient service provided by their agents. Reviewers frequently highlight the professionalism and dedication of staff members like Leigh and Annie, who are noted for their transparency and support throughout the property buying process.
Many express gratitude for the quick communication and helpfulness in addressing queries, making the experience enjoyable. However, a small number of reviews indicate dissatisfaction, citing issues such as unprofessional behavior, lack of updates during the sales process, and concerns over privacy when agents entered properties unannounced. Despite these criticisms, the majority of consumers recommend Truuli for their excellent customer service and effective property management. Overall, Truuli is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 374 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 2.0 | 1 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 374 most recent reviews.
“I found their service to be friendly efficient and supportive”
“Mediocre /no service/low service I rang about a flat I saw on Rightmove which is being marketed by this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.2 out of 5 (good) | — | 374 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 |
Bottom line: Truuli is #1 of 5 on overall rating in this group. On website & app, Home Store + More scores higher (4.9 vs 4.2).
374 reviews of Truuli. Filter by what matters to you.
I appreciate all the guidance and support given by our agent David Cole from Truuli for securing a lovely home for me and my friend.
Ryan Morgan was fantastic to deal with and answered all of our questions throughout the process. Ryan was always available to discuss things as they arise and guided us well in the purchase of our first home,
Highly recommend David Cole,he is very helpful and always in touch if anything needs. Silviya
I truly recommend this agency, especially Nana, he is always available for any issues related to the property maintainance. Nana is a property agent you can trust 100 % !!
Quick answers to the questions people ask most.
Truuli provides business solutions and services to help companies optimize their operations. For specific service details and offerings, please contact Truuli directly or visit their official website.
Business hours may vary by location and service type. Please contact Truuli directly to confirm current operating hours for your specific needs.
You can reach Truuli through their official website contact form or by calling their main business line. Contact information is typically available on their website or business directory listings.
Truuli works with various types of businesses to provide tailored solutions. Contact their team to discuss your specific business needs and determine if their services are a good fit.
Refund and cancellation policies may vary depending on the specific service or contract terms. Please review your service agreement or contact Truuli directly for details about their policies.
For information about Truuli's company history and experience, please visit their official website or contact them directly. This information is typically available in their company profile or about section.
Many business service providers offer initial consultations to understand client needs. Contact Truuli directly to inquire about available consultation options and their process for new clients.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Nana from Truuli Croydon office organised finding a new tenant for my rental. At all times Nana responded to my calls and emails straight away making communication and the whole process simpler and much easier. The reason I left my previous letting agent was their slowness to respond. Not so with Truuli so am very happy with their service so far.
I am thrilled to share my outstanding experience with Ryan, from Truuli who recently handled the sale of my flat. Ryan's approach was exceptional, and I wholeheartedly give him a well-deserved five-star rating. What sets Ryan apart is his brilliant and strategic approach to selling properties. From the outset, he demonstrated a keen understanding of the market and implemented a smart strategy that showcased my flat in the best possible light although it is now a good market right now. Throughout the entire process, he was incredibly attentive to my needs and concerns. His proactive and hands-on approach gave me confidence and peace of mind, knowing that my property was in capable hands. Communication is where Ryan truly excels. His responses were consistently timely, and he kept me informed at every stage of the selling process. Ryan helped to solve the challenge due to slow response from leasehold management company and helped to accelerate the process. I would definitely recommend Ryan.
They answered my questions very kindly and clearly, and explained things step by step. Very kind. They work so quick, and also when they have issues with slow stakeholders they chase and chase and never give up :D Thank you for getting me a new nice place to live so quick! Fantastic job!
They are great responding to any queries you may have
This is my first time using Estate Agents to search for rented accommodation. I tried several other property agents for weeks but was unsuccessful and I was disappointed with their customer services and nearly gave up until a colleague directed me to Truuli Estate and Letting Agents through Leya Ricketts, one of the staff with Truuli. It was like God used Leya Ricketts and Truuli to provide me with the kind of accommodation I was searching for at Waddon Road, Croydon, which has a beautiful garden. What I needed to provide as a tenant to rent a house and how to go about it were all provided by Leya Ricketts through her professional guidance; it was fantastic and exceeded my expectations. The manner and way she explained everything about the property renting convinced me that Leya Ricketts is a property agent with a sound knowledge of her job and a real sense of professional customer service. Leya Ricketts guided me throughout the process through her consistent hard work and honest approach, together with the support of her other colleagues at Truuli, until I secured the needed accommodation. I will always recommend Truuli to my friends and colleagues as I am sure they can always get first-class services from Truuli regarding property lettings. Leya Ricketts and her colleagues at Truuli have actually made it look like a walk in the park for me in an initial experience that was really stressful with other Estate Agents. Thank you so much, guys, at Truuli; you have done so well as I move into this new accommodation.
Ryan was very helpful. He answered any question about property I was buying, really recommending the team
Absolutely amazing service from Ryan Morgan who kept us updated throughout the whole process. He even chased the solicitors when slow and was very much engaged in helping us sell our home. We opted to do the viewings ourselves which worked for us and he negotiated on our behalf. For others selling their home I would highly recommend them instead of going through a traditional agent. Couldn’t fault them!
It was really good experience with Truuli, Throughout the Appartment view and shifting Mr David helped us a lot arranging everything for us on time.
My partner and I used Truuli when letting our property. Nana was our agent and he was really helpful throughout the whole journey from listing to letting. He accommodated all our requests and provided invaluable advices throughout the process. He was very prompt in answering all our queries without any delays. We will definitely recommend Truuli. Many thanks Nana for the excellent service
Perfect service
David was available all the time and answered all our questions helpfully. We recommend him
I have purchased a number of properties over the years and none have gone as smoothly as our last and we believe that was mainly down to David and the manner he conducted the exchange of lease holders. David’s company should be proud of his professional manner and I would not hesitate in recommending his services to my family and friends.
Leigh at Truuli Estate Agents was ABSOLUTELY OUTSTANDING. Sold my house incredibly quick, held my hand through the whole (what I thought would be a daunting) process. I can’t recommend Truuli enough. No question was too minor. I had a difficult situation but Leigh helped me navigate every step. Professional yet friendly, honest and transparent. If you’re thinking about working with them, this is the sign you needed, do it. Highly recommended. From a very happy client.
Truuli may serve various industries depending on their specialization and expertise. Contact them directly to discuss your industry-specific needs and their relevant experience.
To begin working with Truuli, reach out through their official contact channels to discuss your needs. They can guide you through their onboarding process and service options.
Support services and ongoing assistance vary by provider and service type. Contact Truuli to learn about their support offerings and what's included with their services.
Many business service providers offer customized solutions based on client requirements. Discuss your specific needs with Truuli to understand their flexibility and customization options.
Having clear information about your business goals, current challenges, and requirements will help make your consultation more productive. Truuli can also provide guidance on what information would be most helpful to discuss.
Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
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