Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
Truuli receives overwhelmingly positive feedback, with many customers praising the friendly and efficient service provided by their agents. Reviewers frequently highlight the professionalism and dedication of staff members like Leigh and Annie, who are noted for their transparency and support throughout the property buying process.
Many express gratitude for the quick communication and helpfulness in addressing queries, making the experience enjoyable. However, a small number of reviews indicate dissatisfaction, citing issues such as unprofessional behavior, lack of updates during the sales process, and concerns over privacy when agents entered properties unannounced. Despite these criticisms, the majority of consumers recommend Truuli for their excellent customer service and effective property management. Overall, Truuli is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 374 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 2.0 | 1 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 374 most recent reviews.
“I found their service to be friendly efficient and supportive”
“Mediocre /no service/low service I rang about a flat I saw on Rightmove which is being marketed by this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.2 out of 5 (good) | — | 374 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 |
Bottom line: Truuli is #1 of 5 on overall rating in this group. On website & app, Home Store + More scores higher (4.9 vs 4.2).
374 reviews of Truuli. Filter by what matters to you.
Truuli is a professional estate agent and since engaging their letting services they’ve been attentive to my needs and communicated efficiently. Lettings Expert, Nana Akoto has been extremely helpful, advising me in areas where I had no to little experience. He takes care of situations and that gives me confidence in his abilities.
Hi I had recently rent a flat with the help of truuli.The whole process was really fast and smooth.I would like to recommend Truuli sales and lettings to people who want to find their sweet home.Especially the staff from Truuli, his name is NANA ,he is really helpful.and supportive during my whole process of house hunt.
Shelley was extremely honest and helpful. She came prepared with information on the flat and where she wasn't sure, she followed up via email. She was honest about what needed work, as well as the good points of the flat. She was really accommodating with timings and didn't rush us at all while remaining fair to the buyer too. Shelley's warm and friendly personality makes you feel like you're being shown around by a family friend! She was also very helpful with processes and recommendations, and is very quick to reply.
Quick answers to the questions people ask most.
Truuli provides business solutions and services to help companies optimize their operations. For specific service details and offerings, please contact Truuli directly or visit their official website.
Business hours may vary by location and service type. Please contact Truuli directly to confirm current operating hours for your specific needs.
You can reach Truuli through their official website contact form or by calling their main business line. Contact information is typically available on their website or business directory listings.
Truuli works with various types of businesses to provide tailored solutions. Contact their team to discuss your specific business needs and determine if their services are a good fit.
Refund and cancellation policies may vary depending on the specific service or contract terms. Please review your service agreement or contact Truuli directly for details about their policies.
For information about Truuli's company history and experience, please visit their official website or contact them directly. This information is typically available in their company profile or about section.
Many business service providers offer initial consultations to understand client needs. Contact Truuli directly to inquire about available consultation options and their process for new clients.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Nana Akoto has given us all the support through the letting process, he has been really helpful, he has listened to us carefully. Brilliant customer service! Moving home can be a daunting experience, but thanks to Nana we managed to organise everything on time! Many thanks for helping us to achieve our goals!
I viewed a property (terraced house) with Truuli at Croydon CR0 arranged by AA (Truuli Property Expert) on 11 March 2023. Didn't receive any call asking about the feedback. I emailed, no reply. Emailed through Zoopla, no reply. On 21 March 2023, received a phone call and later received the offer form. Placed an offer and no feedback. Noticed in Zoopla that the property was Sold STC after a few days. On 07 April 2023, noticed the property came back to the market again. Thanks to almighty that I didn't go for this purchase or my offer was not accepted. So unfriendly and demotivated attitude from the Truuli Property Expert (name mentioned above). Wasted my time. This was my second property viewing with Truuli, the first one was unsuccessful as a Squatter came out from the house with a big dog and we were around 10 people waiting to view the property. Couldn't even view the property on 23 July 2022. Why did the property expert invite so many people for viewing the property at the same time?!! Never find any other Estate Agents in the UK!!
I found Ryan Morgan to be a good communicator, proactive and efficient. He is very understanding and supportive.
We were given excellent service and kept updated throughout the process.
Very friendly staff. Their response time is great and they always give you a call back if they are busy.
Excellent service provided to me by all your colleagues , especially Leigh Thomas. I will recommend Truuli to anyone who need assistance with their property selling or buying matters. Thanks again all . Very much appreciated your assistance.
friendly and professional service
Dealing with Leigh Thomas has been a pleasure as a buyer. His communication is excellent, his professional was super and he made the process of buying a new property much less complicated than it could have been. Highly recommended. Thanks Leigh!
Nana, only If I could give you 1000% I recently used Truuli to rent out my property in South London and my lettings officer Nana, was a gem, he was very knowledgeable about the area and recommended tenants, he really went above and beyond to secure me tenants for my property, previous letting officers have always disappointed me but Nana and Truuli were excellent, great service Nana, hope you stay like this throughout our business, this letting officer Nana and his office I would recommend for their professionalism and great service
Ryan's help was greatly appreciated, he set realistic time frames which he always stuck too. Good knowledge on how best to market the property which showed with the turn around time. Great work.
I wanted to take a moment to give a shoutout to Ryan who helped me purchase my first flat. Let me tell you, he went above and beyond to make the entire process smooth and stress-free. From the very beginning, Ryan was super communicative and responsive. He listened to my needs and preferences, and then worked tirelessly to find properties that fit the bill. Even when I was being picky (sorry about that!), he remained patient and understanding. But what really stood out to me was how he guided me through the negotiation and closing process. As a first-time buyer, I had a lot of questions and concerns, but he took the time to explain everything in a way that made sense. He was always available to chat and always had my best interests at heart. Overall, I couldn't be happier with the service which Ryan and team provided. He truly went the extra mile to ensure I found the perfect flat and felt confident throughout the process. If you're in the market for a new property, I highly recommend Ryan and the Truuli team!
Ryan was attentive, knowledgeable and understanding of situation. Felt his experience showed and his transparency was obvious. Greatly appreciated.
Helpful, professional, and willing to go the extra mile! Working with Akuwa to find my next home has been a pleasure.
I recently purchased a new house and rented my old house through Trulli. The pleasure of working with Seth in Sales and Nana in Rentals was a great experience for me. The service provided by both was of the highest quality, and I was always kept informed. Within two weeks of advertising on Trulli, my house was rented. My journey was made easier by Seth & Nana. Thank you both for making it a wonderful experience
Truuli may serve various industries depending on their specialization and expertise. Contact them directly to discuss your industry-specific needs and their relevant experience.
To begin working with Truuli, reach out through their official contact channels to discuss your needs. They can guide you through their onboarding process and service options.
Support services and ongoing assistance vary by provider and service type. Contact Truuli to learn about their support offerings and what's included with their services.
Many business service providers offer customized solutions based on client requirements. Discuss your specific needs with Truuli to understand their flexibility and customization options.
Having clear information about your business goals, current challenges, and requirements will help make your consultation more productive. Truuli can also provide guidance on what information would be most helpful to discuss.
Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
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