Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
Truuli receives overwhelmingly positive feedback, with many customers praising the friendly and efficient service provided by their agents. Reviewers frequently highlight the professionalism and dedication of staff members like Leigh and Annie, who are noted for their transparency and support throughout the property buying process.
Many express gratitude for the quick communication and helpfulness in addressing queries, making the experience enjoyable. However, a small number of reviews indicate dissatisfaction, citing issues such as unprofessional behavior, lack of updates during the sales process, and concerns over privacy when agents entered properties unannounced. Despite these criticisms, the majority of consumers recommend Truuli for their excellent customer service and effective property management. Overall, Truuli is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 374 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 2.0 | 1 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 374 most recent reviews.
“I found their service to be friendly efficient and supportive”
“Mediocre /no service/low service I rang about a flat I saw on Rightmove which is being marketed by this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.2 out of 5 (good) | — | 374 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 |
Bottom line: Truuli is #1 of 5 on overall rating in this group. On website & app, Home Store + More scores higher (4.9 vs 4.2).
374 reviews of Truuli. Filter by what matters to you.
We wanted to send a big thank you for all the work Matthew's done for us. He helped us to catch the chance of our new property and introduced us an experienced broker. He assisted a lot to communicate with the vendors and solicitors during the process towards completion. We appreciate all his help.
Very supportive and ready to help anytime.
Ryan Morgan has been fantastic and consistent from the day of viewing the property upto the completion. Ryan insured to always keep me up to date and is simply excellent at his job and very knowledgeable.
What can I say, I'm highly impressed with Micheal's impeccable service at Truuli. He's a genuinely honest guy and kept us informed throughout the buying process. I would definitely recommend contacting him if you're looking to buy or sell. Great work!
Quick answers to the questions people ask most.
Truuli provides business solutions and services to help companies optimize their operations. For specific service details and offerings, please contact Truuli directly or visit their official website.
Business hours may vary by location and service type. Please contact Truuli directly to confirm current operating hours for your specific needs.
You can reach Truuli through their official website contact form or by calling their main business line. Contact information is typically available on their website or business directory listings.
Truuli works with various types of businesses to provide tailored solutions. Contact their team to discuss your specific business needs and determine if their services are a good fit.
Refund and cancellation policies may vary depending on the specific service or contract terms. Please review your service agreement or contact Truuli directly for details about their policies.
For information about Truuli's company history and experience, please visit their official website or contact them directly. This information is typically available in their company profile or about section.
Many business service providers offer initial consultations to understand client needs. Contact Truuli directly to inquire about available consultation options and their process for new clients.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Nana is a great agent to work with at truuli. Super helpful and diligent. He didn't give up until he finished his work and got me my flat. Thank you so much. Really recommend you.
What impressed me most was, what was said would be done was done and in a timely manner. This instilled trust. They were contactable and responded swiftly, all the components of good customer service especially with the stresses that accompany selling and moving home.
David Cole made the whole experience smooth sailing and he was so patient throughout our journey of finding a home, I would highly recommend him and his professional ethnic.
The treatment I received and professional behaviour I received from Leigh Hunt makes me feel confident to recommend him to other people.
David was really great. He communicated all stages of the tenancy well and carried me along. He was able to match my needs. I would recommend Truuli. Thanks
I am totally pleased with way Truuli have dealt with the sale of our house, I would like to give an extra big thank to Shelley Smith who been accommodating throughout.
I choose Truuli because they really seemed to care and turns out they do. Leigh was extremely helpful and ensured I was able to contact him when needed. The property was not an easy one to sell but he went the extra mile to get a great solution. I would definitely recommend him and Truuli
Being kept informed step by step.
The agent Nana, was very professional. He was able to answer all our questions and provided the right tennents as to the discussion we He provided valuable advise as this was thev1st time we have rented. Would highly recommend them.
Matthew Keddo was absolutely exceptional. We sold our Semi detached house through Trulli in Croydon . Matthew acted with professionalism, honesty and integrity throughout the whole process . From listing , to open house and also working with the other agent that we were buying from in conjunction for a smooth transition. Mathews customer service and communication was fantastic , I would highly recommend him and his team to anyone selling a property.
Shelley was amazing! Took the time to actually listen to what was important to me in a property not like other estate agents firms I have spoken to. She was very friendly and professional . definitely recommend :)
Nana, was a great help in finding a tenant for me quickly. Also managed to get me an increase on the rent than my expectation. Great service, would definitely recommend him to anyone who is in the market to find a tenant.
Shelley is a fantastic Estate Agent, she went above and beyond when we were looking to buy. She tailored our needs and introduced us to a property we didn’t notice online. She is personable, really committed and has a broad knowledge. I would definitely sell when with Shelley when I am ready
I have found Truuli really great, David has been such a support to me to move a complicated sale on when my tenant refused to move out. Always attentive, quick replies and responses and keeping me positive! and Seth straight in there when we could get moving again. So yes I give them 5 stars! Over and beyond!
The staff are very professional and they are very speedy to respond to phone calls and queries. I loved their professionalism. I was made feel cared for and as though I'm the only one they were assisting which made me felt that I could trust what they promised me and there was also never any pressure. Ryan Morgan was Extremely professional, personable, kind and indeed a credit to Truuli and I hope they know it and appreciate him. I would definitely recommend them. Thank you Ryan
Truuli may serve various industries depending on their specialization and expertise. Contact them directly to discuss your industry-specific needs and their relevant experience.
To begin working with Truuli, reach out through their official contact channels to discuss your needs. They can guide you through their onboarding process and service options.
Support services and ongoing assistance vary by provider and service type. Contact Truuli to learn about their support offerings and what's included with their services.
Many business service providers offer customized solutions based on client requirements. Discuss your specific needs with Truuli to understand their flexibility and customization options.
Having clear information about your business goals, current challenges, and requirements will help make your consultation more productive. Truuli can also provide guidance on what information would be most helpful to discuss.
Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
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