Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
Truuli receives overwhelmingly positive feedback, with many customers praising the friendly and efficient service provided by their agents. Reviewers frequently highlight the professionalism and dedication of staff members like Leigh and Annie, who are noted for their transparency and support throughout the property buying process.
Many express gratitude for the quick communication and helpfulness in addressing queries, making the experience enjoyable. However, a small number of reviews indicate dissatisfaction, citing issues such as unprofessional behavior, lack of updates during the sales process, and concerns over privacy when agents entered properties unannounced. Despite these criticisms, the majority of consumers recommend Truuli for their excellent customer service and effective property management. Overall, Truuli is viewed positively by most customers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 374 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 2 |
| Mar 25 | 5.0 | 2 |
| Apr 25 | 1.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 1 |
| Oct 25 | 5.0 | 1 |
| Nov 25 | 2.0 | 1 |
| Dec 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 374 most recent reviews.
“I found their service to be friendly efficient and supportive”
“Mediocre /no service/low service I rang about a flat I saw on Rightmove which is being marketed by this company”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.2 out of 5 (good) | — | 374 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | — | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | 4.3 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.3 out of 5 (fair) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 |
Bottom line: Truuli is #1 of 5 on overall rating in this group. On website & app, Home Store + More scores higher (4.9 vs 4.2).
374 reviews of Truuli. Filter by what matters to you.
Everything done online and paperless! Tenant found very quick
David has been an absolute gentleman when it comes to handling the clients and process along with all the necessary information which needs to be shared between both the concerned parties. The way in which the letting process was carried out was fantastic and hassle free and i recommend him strongly for any letting related queries. Cheers.
Listening, understanding your customer's needs, thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. Nana, I'm always happy to have a conversation with such a friendly person.”
Quick answers to the questions people ask most.
Truuli provides business solutions and services to help companies optimize their operations. For specific service details and offerings, please contact Truuli directly or visit their official website.
Business hours may vary by location and service type. Please contact Truuli directly to confirm current operating hours for your specific needs.
You can reach Truuli through their official website contact form or by calling their main business line. Contact information is typically available on their website or business directory listings.
Truuli works with various types of businesses to provide tailored solutions. Contact their team to discuss your specific business needs and determine if their services are a good fit.
Refund and cancellation policies may vary depending on the specific service or contract terms. Please review your service agreement or contact Truuli directly for details about their policies.
For information about Truuli's company history and experience, please visit their official website or contact them directly. This information is typically available in their company profile or about section.
Many business service providers offer initial consultations to understand client needs. Contact Truuli directly to inquire about available consultation options and their process for new clients.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Amazing service and friendly people Nana was a fantastic guy and helped me to get place i want it. Again Thank you bro
The company are very professional and committed to ensuring a high standard of service. My rent is always chased up, to ensure it reaches me on time.
David Cole was so helpful, so professional which made the whole experience smooth sailing for us. David was also great at talking about the property as well as answering all the questions I had patiently, and I had quite a few of them. He also had time for me when I would just ring because of something I wasn’t really sure about or understanding, this really highlighted the whole experience for me as a great one. Thanks a lot David.
We have been thoroughly impressed with how quickly and professionally Ryan at Truuli has been able to sell our property. Ryan has handled the whole process expertly, offering us different options and ensuring that we were completely happy whilst providing regular updates from start to finish. I would highly recommend his services and will 100% be a returning customer.
Michael showed me round the property and few times and was great - really personable and happy to talk frankly about the property. Had to chase them a few times, and was handed over to a different agent after my offer was accepted without being informed. Communication could have been better once we were past the offer stage.
We had a very great experience with Seth and Leigh, they have been going above and beyond with their support during our house purchase. Working with them was a real pleasure.
We met with a number of estate agents before deciding on Truuli. We immediately got a warm and honest feeling about Ryan. Whilst most pitched a similar marketing strategy and commission fee, we felt that Truuli could offer a more personable service, and we're so glad we opted for a smaller firm. We only dealt with Ryan from start to finish and he was superb. He understood our needs and was realistic about price. It would have been easy to try and win the business by marketing the property at an overinflated price, but he knew the market well and managed our expectations. His approach was refreshing. The transaction ended up being very drawn out due to incompetent solicitors, but Ryan was there every step of the way reassuring us and ensuring we were always informed. In fact, he ended up doing more than the solicitors! I cannot recommend Truuli highly enough, and in particular Ryan Morgan. We wouldn't list with any other agent in the future.
Very professional services. Prompt response from the agent
Nana of Truuli is a great guy who never get tired of getting you exactly what you want. He's highly professional and smart at what he does. I will recommend him any day.
Mr. Leigh helped us to find our first house few years ago and now he is on board with us again for a second one. He is the most kind estate agent I’ve ever met. He took us patiently and showed us many houses until we found the one we were looking for. Never pushed for any deal, just waited smiling to make up our minds. He was always available and adjusted his schedule to fit ours one, which was a very busy one at that time. So, thank you for helping us again Mr. Leigh! 🙏🙏 Looking forward to embarking on our next journey!
Ryan was the best agent I could have asked for as a first time buyer! He was always on hand to answer any questions, and was always friendly and keen, which made the process so easy and less stressful. Thank you Ryan!
Truuli were very understanding patient and helpful. There were some delays but they were really good at liaising with the seller and made a trying purchase easier. Our first purchase fell through and they were really good about it. Other estate agents have made us feel guilty for wasting the time but not Truuli. Leigh and Akua were true stars
Selling your home can be quiet a daunting task especially when it’s your first. However I am pleased say that due to Ryan Morgan’s efficiency and communication at all times, the experience was extremely straight forward. I’d like to say a massive thank you to Ryan & the Truuli team
Ryan has been really great throughout the sale of my flat. Very friendly and informative when he first came round to provide a valuation and throughout the process always communicative and helpful. It is reassuring to know that everything is dealt with swiftly and you're not left without the answers you need. I would definitely recommend!
Truuli may serve various industries depending on their specialization and expertise. Contact them directly to discuss your industry-specific needs and their relevant experience.
To begin working with Truuli, reach out through their official contact channels to discuss your needs. They can guide you through their onboarding process and service options.
Support services and ongoing assistance vary by provider and service type. Contact Truuli to learn about their support offerings and what's included with their services.
Many business service providers offer customized solutions based on client requirements. Discuss your specific needs with Truuli to understand their flexibility and customization options.
Having clear information about your business goals, current challenges, and requirements will help make your consultation more productive. Truuli can also provide guidance on what information would be most helpful to discuss.
Truuli is a London-based estate agency specializing in property sales and lettings in Croydon and South London. The company provides a range of services designed to assist homeowners and prospective tenants, including free property valuations, professional photography, detailed floorplans, and listings on major property platforms such as Rightmove, Zoopla, and Prime Location. With a focus on cost-effective solutions, Truuli offers competitive pricing for both sales and lettings, making it accessible for a wide array of clients. Targeting homeowners looking to sell or let their properties, as well as potential tenants searching for rental opportunities, Truuli aims to simplify the property transaction process. The agency emphasizes transparency and support throughout the journey, ensuring that clients receive dedicated assistance from experienced property experts. By prioritizing customer service and efficiency, Truuli strives to facilitate successful outcomes in the competitive real estate market.
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