Very efficient service.
Very efficient service.

Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
Tulo Energy receives high praise from customers for its excellent and responsive customer service, with many reviewers noting the helpfulness and patience of the staff. Consumers appreciate the ease of switching to Tulo, often highlighting the competitive rates and quick setup process, with some reporting successful transitions completed in just a few days.
However, there are notable complaints regarding billing practices, with some customers feeling misled about direct debit costs and expressing frustration over charges after cancellation. Despite these issues, the majority of feedback reflects a positive sentiment towards Tulo Energy, particularly for its customer care and service quality. Overall, Tulo Energy is viewed favorably by most customers, though potential users should be aware of the mixed experiences regarding billing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 556 | 100% | +0.1 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 3.0 | 4 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 4.7 | 142 |
| Apr 25 | 4.0 | 17 |
| May 25 | 4.6 | 5 |
| Jun 25 | 4.6 | 255 |
| Jul 25 | 4.6 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to switch”
“Absolute conmen”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 556 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Tulo Energy is #2 of 5 on overall rating in this group.
500 reviews of Tulo Energy. Filter by what matters to you.
Very prompt and excellent service so far. Very helpful and good customer service.
Recently joined T.E. I have a smart meter. It sent all my readings to my old supplier. The electricity smart meter readings aren't going through to my account. I have to log in and provide readings which is a little annoying, but more annoying is you can't just log on with a password. It has to be a code sent to your phone. C'mon now, it's a bit over kill just to log in. Please just sort my smart energy readings to come through automatically! Not a good start. Acc 205206.
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I have been really impressed by the service at Tulo. You can actually speak to a person and for email requests the response time is good. Also my direct debit amount is lower than at my previous supplier. I am very pleased I made the change.
I have help from jule from yor hep team. I could not get to send my meter reading with help from your help team I sent photo of my meters .
Really helpful and care and the online chat. I’ve only just switched over from British Gas and so far I’m really happy with the customer service, especially in comparison to British Gas who seem to fob you off constantly without any resolution. Thank you so much.
The company is ok to contact but they keep suggesting to increase the direct debt when in reality there was no change to the monthly usage and in fact the bill decreased. Sounds like they want to make cash than repay later on.
I came to you from British Gas as I hated there customer service and could not mske head nor tail of the bills,Tulo is much more easy to understand and so far customer service has been great.
Attempted to open account, then had to send photos of meters, then nothing, despite many emails, won't talk to me on phone as i haven't got an account number. Avoid.
The Tulo portal is very easy to use and navigate. It makes logging meter readings very straight forward and simple. They also periodically adjust my monthly direct debit to ensure we am not being charged more than we should - which is vert helpful in a house of university students! Account Number: 203471
Got to say, not only are the rates the lowest I could find, but the switching process was totally effortless 😊
Gemma was attentive, swift to respond and clear. I resolved all of the issues I had on the day and she helped me with an additional request on ordering an engineer for a smart meter
Didn’t like the need to provide meter readings every month when every quarter should be fine. Didn’t like the need to login and then retrieve a code from email and re login to see any detail. There are more efficient ways to manage two factor authentication. Otherwise it’s fine.
It was simple to join and honestly have had no real issues since I started using Tulo Account number:202849
Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
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