Great service
Easy to set up a new account and customer services reply very quickly! Happy with the service so far. Thanks, Alexandra Kenny.

Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
Tulo Energy receives high praise from customers for its excellent and responsive customer service, with many reviewers noting the helpfulness and patience of the staff. Consumers appreciate the ease of switching to Tulo, often highlighting the competitive rates and quick setup process, with some reporting successful transitions completed in just a few days.
However, there are notable complaints regarding billing practices, with some customers feeling misled about direct debit costs and expressing frustration over charges after cancellation. Despite these issues, the majority of feedback reflects a positive sentiment towards Tulo Energy, particularly for its customer care and service quality. Overall, Tulo Energy is viewed favorably by most customers, though potential users should be aware of the mixed experiences regarding billing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 556 | 100% | +0.1 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 3.0 | 4 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 4.7 | 142 |
| Apr 25 | 4.0 | 17 |
| May 25 | 4.6 | 5 |
| Jun 25 | 4.6 | 255 |
| Jul 25 | 4.6 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Easy to switch”
“Absolute conmen”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 556 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Tulo Energy is #2 of 5 on overall rating in this group.
500 reviews of Tulo Energy. Filter by what matters to you.
Easy to set up a new account and customer services reply very quickly! Happy with the service so far. Thanks, Alexandra Kenny.
I selected Tulo as they offer a cost effective, no frills energy supply service. They are much better value than the majority of other suppliers who rely on virtue signalling drivel to convince customers to pay inflated prices.
Joined your company August 2024 and have been delighted with the service I’ve had. I’ve not been asked to pay more monthly as I have before with other energy companies. Long may your service continue. Thanks again
The best price. Accessing billing platform easy. Communications good.
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I’m a new customer since 20th May and I’m extremely happy so far. The customer service and communication is outstanding and in comparison to British Gas there’s no comparison at all. I have a problem with my meter and they are coming out today to replace it. I’m astounded at the difference. Thank you so much.
I changed energy provider to tulo and saved over £500 a year. It was a seamless move as well.
Have had a good experience with Tulo. The prices appear to be better than any other competitors!
Positives - Great customer and easy to contact. Problems resolved speedily Room for improvement - I was overspending on a tariff for over a year and would have appreciated an email to let me know that there were more affordable tariffs that I could be moved to, to save me money
Im a new customer. So far I've been able to speak to an advisor very easily. They've been helpful. The app didn't always work which is a pain.
Easy to switch and good prices
I have been with Tulo energy for over a year now. I do not have any negative thoughts about this provider since my account is very easily managed on the app and if I ever needed to contact the customer service team it has always been very easy (you can do it through phone or the app). It's a breath of fresh air moving from British gas. The only advice I would give is to have a smarter way than sending pictures and readings through the app every once a month.
I moved here last year from Zimbabwe, so all was new to me… chose Tulo energy who have assisted me when needed… and although I use the online service… I get the details to manage my account.. thank you
Bery happy with the service. Good communication. Easy to set up. Brilliant customer service
Nice and easy to deal with
Quick and easy set up. App is good to upload meter readings for both gas and electricity. You can also upload photos of the readings at the same time. You get an email and text to remind to to do your monthly readings and when your bill comes in. If you don't use the app it's very annoying to log into your account online but otherwise no problems.
Tulo Energy is a dual-fuel energy provider that aims to simplify the process of managing energy for residential customers. The company focuses on offering transparent pricing without hidden fees, allowing consumers to make informed decisions about their energy consumption. Tulo Energy’s user-friendly online platform and mobile app enable customers to easily track their energy usage, submit meter readings, and manage their accounts, ensuring a seamless experience. Targeting homeowners looking for cost-effective energy solutions, Tulo Energy emphasizes convenience by allowing customers to switch suppliers without disruptions to their energy supply. The company is committed to providing value and support to its customers, making energy management more straightforward and accessible. Through its services, Tulo Energy strives to help customers lower their energy bills while maintaining control over their energy usage.
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