Saint and Sofia is a UK-based online retail company that specializes in boutique-style clothing, accessories, and leather goods. The company offers a diverse range of products, including dresses, trousers, blazers, knitwear, and footwear, all designed in London and handmade in Europe. Their focus on sustainable and fair production practices appeals to environmentally-conscious consumers seeking quality fashion. Targeting a modern audience, Saint and Sofia caters to individuals looking for stylish yet responsibly sourced apparel. With a commitment to creativity and quality, the company provides a selection of seasonal collections, such as their Winter Collection and occasion wear, designed to suit various lifestyles. Customers can explore the latest trends and shop conveniently through their website, which also offers free delivery and easy returns.
Saint and Sofia garners high praise for its quality clothing and prompt delivery, with many reviewers highlighting the fantastic online shopping experience and attentive customer service. Consumers appreciate the stylish designs and well-packaged items, often noting that their orders arrive quickly and in excellent condition.
However, some customers express frustration regarding the refund process and communication issues, indicating that responses to emails can be slow or unsatisfactory. Despite these complaints, the majority of feedback remains overwhelmingly positive, with many recommending the brand for its lovely products and great fit. Overall, Saint and Sofia is well-regarded for its quality and service, though there are areas for improvement in customer support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 160 | 100% | +0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.0 | 10 |
| Jun 25 | 4.4 | 72 |
| Jul 25 | 4.6 | 18 |
| Aug 25 | 4.7 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Fantastic online shopping experience with super fast delivery”
“Even worse customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.5 out of 5 (good) | 4.4 out of 5 (good) | — | 160 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | — | 2.7 out of 5 (poor) | −20% | 100 |
Bottom line: Saint and Sofia is #3 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.4).
160 reviews of Saint and Sofia. Filter by what matters to you.
Wow, I have just received two lovely items, one is the best pair of jeans I have probably ever had. So impressed with this brand, well worth paying a little extra for good quality. I will definitely be back for more!
Delivery was on time. Garment well packed. Trousers fit beautifully. I’m 5’6” size 12 bordering on 10. Got the size 10. Lovely fabric. Haven’t actually worn them yet, the weather’s been too hot.
Great quality. Had difficulty deciding which dress to keep. Easy returns process. Will definitely shop with you again.
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First time of ordering from here. Bought a pretty top from this company , arrived in good time , well packaged,I’m very pleased !
Stylish dress
I bought the Kellar wide leg trouser in brown. It was great to find a trouser in brown and with pockets too. The order came quickly and was packaged well to minimise creasing. The trousers are a good fit, I am a hight street 12 and I bought a 12 from Saint and Sofia. I like that they are comfortable but can be worn casually or dressed up.
Nice top. Lovely colour and good quality material
Arrived after date stated but emailed with update so good communication. Well packaged, lovely item very good quality.
Great product, delivered quickly and packaged really well. T shirt looks fab
Really pleased with my purchase and the delivery was great too. Also love the eco friendly packaging x
Great website! Great choice of beautiful clothes! Easy to order! Quick delivery and delighted with my trousers - my new favourite work trousers!
What went wrong - well, a several days agoI sent an email to the CEO asking whether it would be possible to have a different way of sizing their lengths on the Apartment and Runway trousers. Completely ignored. The other very disappointing thing was that an advert had a really glaring spelling error which lots of people commented on. I think it is the being ignored which really makes me feel that I am considered unimportant and leaves a somewhat sour taste. Update This was an email I sent to the CEO, which I understood to be Malcolm Bell. The emails haven’t been returned as undeliverable. Edited again after reading the reply from S&S. I have already told you via my edit that it was an email I sent to your CEO. What further information can I give you? Edited again 13 August You have not replied to my edit above. Also - as for being ignored, on 29 July I sent you a message via Facebook giving details of the glaring spelling mistake in your ad and also asking about the sizing. Completely ignored. Please do not call me Barb/Barbie. Reserved for friends.
Quick delivery. Exception quality clothing. Perfect!! Thank you x
Saint and Sofia is a UK-based online retail company that specializes in boutique-style clothing, accessories, and leather goods. The company offers a diverse range of products, including dresses, trousers, blazers, knitwear, and footwear, all designed in London and handmade in Europe. Their focus on sustainable and fair production practices appeals to environmentally-conscious consumers seeking quality fashion. Targeting a modern audience, Saint and Sofia caters to individuals looking for stylish yet responsibly sourced apparel. With a commitment to creativity and quality, the company provides a selection of seasonal collections, such as their Winter Collection and occasion wear, designed to suit various lifestyles. Customers can explore the latest trends and shop conveniently through their website, which also offers free delivery and easy returns.
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