Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
Umi Tea Sets receives high praise for its beautiful tea sets and exceptional customer service, with many reviewers highlighting the quality and craftsmanship of the products. Customers express satisfaction with their purchases, noting that the tea sets are not only visually appealing but also enhance their tea-drinking experiences.
The responsiveness and helpfulness of the support team are frequently mentioned, particularly in resolving issues with damaged items or missing parts. However, some consumers report significant concerns regarding shipping delays and issues with refunds, with a few describing negative experiences that suggest a lack of reliability in fulfilling orders. Despite these criticisms, the majority of feedback remains overwhelmingly positive, emphasizing the quality of the tea sets and the dedication of the customer service team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 422 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 4.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.5 | 19 |
| Dec 24 | 5.0 | 31 |
| Jan 25 | 4.8 | 16 |
| Feb 25 | 4.6 | 14 |
| Mar 25 | 4.4 | 9 |
| Apr 25 | 5.0 | 5 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 422 most recent reviews.
“The tea tray has a beautiful appearance and smooth edges”
“Starting to feel like I’ve been scammed out of £200”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −2% | 422 |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Umi Tea Sets is #3 of 5 on overall rating in this group.
422 reviews of Umi Tea Sets. Filter by what matters to you.
Bought a set of stainless steel mugs to match 2 existing ones in the cupboard only to be sent completely different mugs. After contacting them they offered to refund the cost of 1 mug as a gesture of good will however when I disnt accept this as a solution I was ghosted and left with £85 worth of mugs I dont want. I will never recommend umi tea sets to anyone I know.....awful experience.
Poor service, did not accept a return without delay and excuses, then agreed to reimburse 5.00 on a 22.00 regular postage return to China. Company does not stock in the USA. there is no recourse to problems, purchase at your own risk.
This was my first visit to Umi Tea Sets (and I'm currently looking on their site to add to my collection). Customer Service was quick to respond and answered my questions professionally. Step 1 in easing my doubts. (You know how it can be ordering from a "new" to you website...) My items arrived ahead of schedule and were so well packaged the box wouldn't have been damaged even if it was thrown on the floor! Now that's a surprising difference! And the tea cups were much more beautiful than in the photos. I wish I'd ordered more. So today I was on their website looking for more beautiful teacups to add to my collection. Overall, just an A+ experience, and I've been buying online since 2000! Hope they keep up the great product offering and service!
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These guys should be in jail. Totally screwed up my order never had a response when I asked what happened, gave me nothing. I asked their online chat guy to explain it he immediately got off live chat And, if you look closely I suspect they write their own reviews
First time buying from this site, and I am very happy with the service and quality of the products. The sales rep chatted with me for one hour to answer all the product questions. One small item broke during shipping, but they responded quick and shipped out a new one. Will buy again.
Where to begin... First, my order took over month to arrive. When I opened to the package, I noticed that a lot of the ceramic pieces had shattered during transit. Not only that, but certain items were just left out (e.g. sending only 1 quantity of multiple items). The worst offense was a bait-and-switch on items in a complete tea set. They sent a completely different tea tray with drain than the photo online, and it didn't match the set at all. When I contacted the merchant, they told me to ship the package back at my cost (well over $100 USD for service back to China) and refused to provide any other resolutions. Avoid this scam site at all costs, not only are their products low quality, they are disingenuous and will not offer any customer service on the items that you order, even if it's entirely their fault.
If you don't want to be troubled and involved with all kinds of complicated process at custom clearance, do not order from this vendor. It is unacceptable their transportation company wants us to sign the receipt when they refuse to open the boxes for us. We were forced to sign when the goods are still in a box. Paid extra for them to deliver to our address which is provided. Doesn't worth these hurdles.
The website is easy to navigate on and to order. This shop has a big variety of premium teas and a lot of promotional offers. The shipping seems quite fast, which is a big advantage. In addition you can get some gifts along with your order !
excellent service and experience! bought several teas, and a tea set. All items are as described, super well packed, and arrived on time. Will for sure buy from these guys again. Phenomenal quality tea!
Overall, good quality, looks exactly like photo. Well packed and super fast delivery too. This is perfect! Met all my expectations. elevated our whole tea drinking experience. Which I thought was so thoughtful! I would recommend it to all my friends when they ask me where I bought it from.
It's a very nice. Perfect size for a tea party. We were very happy with the quality of the product. Also, It is capable of being an everyday teapot if you wanted it for that reason. It heats evenly and is beautiful to look at as well. This teapot is perfect for me in many ways. I definitely recommend it to all the loose leaf tea lovers.
I ordered from this site without looking at any reviews at all and only after placing my order I decided to look what other's people experience was. I didn't really liked what people wrote about umi tea sets so I instantly regreted my order. Fast forward to today, the order took quite long to arrive but it's here and in mint condition. Everything was well packed with bubble wrap and this seethrough plastic. There was also white cork on every wall of the box.
I received a tea set as a gift and from the packaging to the quality of the materials, everything was well. It even came with a case. Since I'm not a connoisseur in tea sets, what stood out to me was the great customer support I received from the live chat upon asking how to use every part of the tea set. Response from the live chat was almost instant and the explanations were clear and detailed. Shipping was slow but what can we expect from the COVID situation. Looking forward for more in the future!
I bought a tea set and when it arrived it was very well packed but somehow a part was damaged during the transport. I contacted the customer service by email and they promptly reply and sent the replacement. The tea set is high standard, we really like it and I think I will buy again from UmiSets.
Poor experience and be wary of reviews....
This company is wholesome, everything I've ordered has arrived well packaged and as described, the teapot was gorgeous and I quickly contacted them to buy another from the same artist. The support squad was willing to help me with Chinese-English translations and helping me find my desired craftsman, it was assuring to know they wanted me to fully understand the products and information. I will come back to Umi Tea Sets whenever I require quality teas and teaware. Thanks again for helping me find world class teapots, I anxiously await my 4th order from this great team.
I ordered from central Mexico and was very pleased with the delivery and packaging services. But most important, I liked the glass tea pot I received. Very good quality and design. Thanks!
Worst buying experience ever, customer service-pathological lyers , had to open paypal dispute to get my money back. Be carefull.
I ordered a tea pet from this site. Shipping from overseas. Got the product, no damage, excellent quality. Not only are their products good, but the site is quite convenient and the product descriptions are true to form. Would highly recommend this company to anyone looking to purchase tea-related items in America, some of which would be hard to find anywhere else!
Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
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