Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
Umi Tea Sets receives high praise for its beautiful tea sets and exceptional customer service, with many reviewers highlighting the quality and craftsmanship of the products. Customers express satisfaction with their purchases, noting that the tea sets are not only visually appealing but also enhance their tea-drinking experiences.
The responsiveness and helpfulness of the support team are frequently mentioned, particularly in resolving issues with damaged items or missing parts. However, some consumers report significant concerns regarding shipping delays and issues with refunds, with a few describing negative experiences that suggest a lack of reliability in fulfilling orders. Despite these criticisms, the majority of feedback remains overwhelmingly positive, emphasizing the quality of the tea sets and the dedication of the customer service team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 422 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 4.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.5 | 19 |
| Dec 24 | 5.0 | 31 |
| Jan 25 | 4.8 | 16 |
| Feb 25 | 4.6 | 14 |
| Mar 25 | 4.4 | 9 |
| Apr 25 | 5.0 | 5 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 422 most recent reviews.
“The tea tray has a beautiful appearance and smooth edges”
“Starting to feel like I’ve been scammed out of £200”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −2% | 422 |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Umi Tea Sets is #3 of 5 on overall rating in this group.
422 reviews of Umi Tea Sets. Filter by what matters to you.
I bought am induction tea warmer the experience with purchacing and shipping was spectacular. The product came in a short amount of time was packaged very well and nothing was broken. The product is truly of a great quality and us an awesome product...it is made of metal and glass and is just a very nice quality...my only complaint is that the tea warmer turns off way too often like every 15 mins it has to be turned on again
I have had a truly wonderful experience with Umi Tea Sets. At the beginning of the year I was feeling pretty down and wanted something to bring some joy and mindfulness to my life. After searching around for quite some time, I came across the Japanese Tea Ceremony, Gongfu Cha in particular. It mesmerised me. So I looked around for a tea-set that would be appropriate for a beginner. I didn’t have much luck until I discovered Umi Tea Sets. They had so many different options to chose from, all the way from very simple sets to extremely elaborate and intricate ones. The range in prices is excellent too. Hopefully one day I’ll have the honour of owning one of the larger expensive sets. For now, my heart belongs to the one I purchased. It’s beautiful and teal blue (my favourite colour). The set includes, six cups, a gaiwan, tea strainer and stand, teapot and a fair cup. It arrived so well protected that it took me ages to actually get into it =) The only negative was the gaiwan was missing so I wrote to them and they got back to me straight away. They were very apologetic and swiftly sent me the missing item along with a complementary teapet. And by the way, they’re range of teapets is incredible. I’m completely over the moon with my purchase and will definitely be ordering from them in the near future. Xxx
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My teapot was so beautiful that I had to buy a second for my mom for Mother's day last year. She loved it so much she bought herself a matching cup! The teapot makes about one large cup of tea or two small cups – just enough to share. The design appears hand painted and is very beautiful. The customer service is also super responsive. When we had an issue with the shipping they resolved it quickly and efficiently. I would definitely recommend this to anyone looking for a unique gift for a hard to buy for person in your life. Guaranteed to be a hit!
I came to Umiteasets because I wanted to buy some teaware. I found many things I liked and a great list of excellent products. For someone who enjoys tea this really is a great place to visit and explore. Not only do they have Tea, Tea Sets, Teapots, Tea Cups and Tea Accessories, but also a long list and wide variety as well. Chinese style teaware, Japanese style, Vintage, Modern and much more. I would also like to give them praise for their generous customer service as well. I say generous because they truly deliver. I had ordered a Tea Set from them and one part was broken in transit. Not only did I get a replacement for the broken part, but even a small gift! I don't know if sending gifts is their customary response in this situation, but their customer service is outstanding. If you happen to be interested in teaware, I would sincerely recommend that you visit Umiteasets. I have not tried their tea yet, but as far as teaware is concerned, I am one happy costumer.
I have had three orders from Umi Tea sets and they have been good. The simpler items are better. I was a little worried about ordering but I have been pleasantly surprised. The selection of gaiwans is vast. They are very good value. I wanted a slightly larger one (as an English tea drinker, we like a larger cup, so need a bigger gaiwan.) I have ordered two gaiwans and these are my go to method for brewing tea gong fu style. I love the rhythm of brewing tea this way. You cannot hurry. Great for perspective in modern times. I love my gaiwans. Shipping, sedate but reliable.
I have enjoyed drinking a variety of teas for many years and recently began developing more experience in high quality teas. As part of this progression, I researched the many methods of brewing tea and how different methods were used for different types of tea. This research brought me to the use of yixing clay tea sets to gain the most from ones tea drinking experience. My careful research brought me to Umi Tea Sets. I loved the variety of tea pots, cups, sets and accessories this merchant had to offer. Each product was carefully described, including a photograph and often a short message about the craftsman that made the item. I purchased two Yixing clay teapots on my first purchase. I had no idea the items were shipping from China, but they arrived quite quick (about two weeks) considering we were in the middle of a world wide pandemic. The items arrived extremely well packaged with lots of padding and were in perfect condition when unpacked. The two clay teapots were just as described and came with all the certificates as stated on the website. I began using them immediately one for oolong tea and the other for a lighter green tea. They are perfect and used most days to enjoy my morning or evening tea at home. They are over 6 months old and still great. I made a follow up purchase for a Yixing cup and some additional accessories. These items arrived just as quickly and had the same great quality. I would highly recommend Umi Tea Sets to truly elevate your tea drinking experience. Any of their products would make a great gift for any tea drinker that wants to feel a little special and enjoy tea in an authentic manner.
This genuine Yixing clay tea pot is amazing !! I bought it to complete my Gong Fu Cha tea set, and i adore it !! Not only is it beautiful aesthetically, but it brews tea incredibly !! I brew my Oolong tea in it and the more I use it, the shinier and more lovely it becomes. Now that I’ve been using it for Oolong tea for a while, whenever I pour hot water into it I can smell the incredible aroma of the tea. Whenever my friends come round and I make tea for them, they compliment me on this beautiful tea pot and ask me where i bought it :) I would definitely recommend it, as it is very pretty to look at, makes great tea, and is very impressive to guests !! Do yourself a favour and buy it !!
I absolutely love my Umi tea set! It's well made and high-quality craftsmanship. I would definitely recommend Umi products and services. The tea set arrived faster than I expected given COVID shipping delays. Very happy with my purchase and the company!
I ordered a Yixing teapot from umiteasets.com, it arrived at the mentioned time. They have good quality products. The teapot was of original clay as mentioned in the description. The product resembled the product description. I like the teapots to have small holes at the opening to prevent tea leaves from pouring out. The teapot I ordered served this purpose. I am very satisfied. My old teapot lid broke and I was not able to make tea in it properly, this is why I ordered a new teapot. It feels great to drink out of an authentic Chinese Yixing teapot.
I got a few items including a clear glass teapot, a fairness cup and a couple of these beautiful Japanese tea cups. The hand painted tea cups I found here were the exact same ones I found on another online retailer but was so much cheaper! All the items arrived together and much quicker than I expected. I was worried about getting such delicate items in the post but all the items were individually packaged and were in perfect condition when they came (I ordered from the UK). I will definitely buy from here again based on the quality and variety of the products specially. It's great for someone like me who loves all things related to tea!
Wanted to try different tea sorts and found a great variety here. So I didn't orderd dishes and equipment but got keen on many of that stuff too. After receiving a tea, in reasonable time, I got thrilled by quality of it, found no damages on carefully packed tea in recycling papers and really enjoying a tea otherwise not available in Norway. Well, not for this price and directly from China. I also addressed a costomer service and got immediate response and help I needed in super kind menner. I will definitely order more tea from them and some of the wonderful pots and cups they offer. And they offer a lot for all range of prices but for much less then European dealers. Could wish to see even more of tea sorts.
I ordered a Kyusu teapot from here a few months ago and haven’t stopped using it since I got it! All hand crafted one of a kind tea pots that make brewing tea a breeze!
Excellent products and service! I bought gong fu tea set and it is everything i thought it would be! The tray is beautiful and the pot and cups are also beautiful. I also bought a piggy tea pet and it is soo cute my daughter loves to watch it change colors! I have yet to try the tea i ordered but they smell amazing! I cant wait to try the full experience!
I recently ordered the yixing purple clay gaiwan tea set, and I’m extremely happy with both the product and how it was sent. Shipping was pretty quick even though it came all the way from China and everything came wrapped up in styrofoam and those sheets of forms individually so they were protected well and nothing broke. Even the box was super secure. The teapot itself was gorgeous and adorable. The color of the clay was even on all the parts which is something I was looking for. The tracking wa a great too, accurate and easy to get the information from. I would definitely order from here again!!
I had a great experience with UmiTeaSets. I ordered a large yixing tea set from them. It came about as fast as you’d expect something international (a few weeks). The tea set itself seems high quality. I’ve used it every day since getting it. I’ve noticed a change in the flavor of the tea I used, which is exactly what I expect from a yixing set. I recommend this company highly. They were very communicative (even though I didn’t have any issues with my order). Order tracking was accurate and up-to-date. It took a while to figure out how to change the tracking website to English but it was overall a good experience
I have purchased several teapots from UmiTeaSets and they have all been great. They are very helpful and wonderful to work with. The tea pots and sets I have received have been put to good use.
I ordered the Uni Tea Set for my son and future daughter in law's wedding. It arrived within the time frame promised to me, was packed so well that irregardless of the shipping process, nothing could have broken it, and it was exactly what I ordered. In other words...the order was perfect! I highly recommend this site. I found it trustworthy and the products exemplary. Thank you!
I bought a Japanese tea cup, and it's gorgeous. The price was good and it's what i drink all my green tea in now! Easy to use website, quick shipping turnaround even in this 2021 post-shutdown world! I'll likely buy from them again, i have my eye on a few more items.
Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
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