Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
Umi Tea Sets receives high praise for its beautiful tea sets and exceptional customer service, with many reviewers highlighting the quality and craftsmanship of the products. Customers express satisfaction with their purchases, noting that the tea sets are not only visually appealing but also enhance their tea-drinking experiences.
The responsiveness and helpfulness of the support team are frequently mentioned, particularly in resolving issues with damaged items or missing parts. However, some consumers report significant concerns regarding shipping delays and issues with refunds, with a few describing negative experiences that suggest a lack of reliability in fulfilling orders. Despite these criticisms, the majority of feedback remains overwhelmingly positive, emphasizing the quality of the tea sets and the dedication of the customer service team.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 422 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 6 |
| Sep 24 | 4.0 | 1 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.5 | 19 |
| Dec 24 | 5.0 | 31 |
| Jan 25 | 4.8 | 16 |
| Feb 25 | 4.6 | 14 |
| Mar 25 | 4.4 | 9 |
| Apr 25 | 5.0 | 5 |
| May 25 | 5.0 | 2 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 422 most recent reviews.
“The tea tray has a beautiful appearance and smooth edges”
“Starting to feel like I’ve been scammed out of £200”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Decor.
| Company | Overall | Legit | Delivery | Quality | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.5 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | −2% | 422 |
| 4.4 out of 5 (good) | 100 out of 100 | — | — | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.0 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 |
Bottom line: Umi Tea Sets is #3 of 5 on overall rating in this group.
422 reviews of Umi Tea Sets. Filter by what matters to you.
I'm so pleased with my tea set! It's absolutely gorgeous, has everything I need to make tea, and arrived earlier than expected. The packaging was very secure. I also ordered some rock oolong, and it was delicious.
Really nice tea wares and products, I have purchased several handmade Yixing teapots, porcelain gaiwan tea cups and appreciate the quality. Customer service responds quickly and friendly.
Very good customer service. Lovely tea set.
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I bought 2 tea sets and tea, the products are top notch and delivered quickly. Everything was exactly as advertised - I'll be buying from them again. I was going to post a link to the products I purchased but it's not allowed...
The customer service is absolutely spot on. The product is top quality and the teas are delicious. I highly recommend Umi Tea.
Umi Tea Sets have the best customer care on Amazon. There lotus yixing zisha tea cups are beautiful, and while they are inexpensive, they are of the finest quality. When my lovely set of Umi tea Cups arrived, one of them was broken. First I enjoyed my some organic lapsang souchong tea from Yunnan, savoring every drop in these exquisite lotus tea cups, then I emailed Umi Tea Sets about the broken tea cup.Before I even had an opportunity to email them a photo of br broken cup,Umi Tea Tea Sets sent me an email, that my broken cup wold be replaced.This is genuine Chinese courtesy, service with a smile.
Do not to do shopping in this online store I was so excited with my purchasing in Umi tea sets. And I was so upset when I received my goods. I have ordered Iron Teapot and upon unpacking it was a surprise. The small chips were found on the lid and handle does not work properly. I made several pictures with defects and have sent to the seller. The seller said it is ok. Then I one more time have sent pictures and described all in more details. It is really dangerous because of boiled water in a kettle. The seller agreed with it and approved returns. Since this Monday 24/04, I do not have an opportunity to hear from anybody regarding my reimbursement. Meanwhile, the parcel has been received 20/04. And I have all confirmation and receipts. One can draw conclusions.
Wonderful products! The tea is superlative, and the other items I received really help to complete my tea experience every time I use them... which is every day. Wonderful and responsive vendor - when I had questions about my shipment.
I ordered a Ruyao Sakura teapot and bowls for my daughter in law in The States. After 3 weeks it failed to arrive. The tracking system is an awful, primitive system. I have lost £52 . Don't use this website!
Tea set is a great gift for anyone who loves tea
Great customer service, beautiful tea ware that gets delivered all the way across the globe without as much as a scratch!
The mug arrived sooner than expected, Absolute lovely mug, I love the color and the size. And the price is very affordable. I use it to drink coffee everyday. It feels wonderful. I Will order from this umiteaset.com again!
The tea set arrived very well packaged from Hong Kong. It arrived in perfect condition. It did take a while as it was an international delivery and had to go through USA Customs. They packaged it very well.
I ordered 5 items - 3 caddies, 1 tea brush and 1 tea pet. I received the caddies and brush and I am happy with them. However, I have yet to receive the tea pet, which cost £19.95. In the 2 months since I placed my order, I have emailed Umi Tea Sets several times but have not received a reply, not even an automated one. I have written off the cost of the tea pet as I don’t expect to get any response from the vendor at this point. I would like to warn other potential customers that if you have a problem with your order, prepare to be stonewalled and lose your money.
The tea set including many things. It comes with teapot, tea cup, fair cup and so on. It goes with a stone tea tray. To be honest, that stone is so heavy that I can not take it up by myself. The feature of the tea set is the combination of relief labels for porcelain and Ruyao. With the dragon suspended bead as a handle, not only beautiful, but also easy to take. The fair cup handle is unique, it looks like the Chinese auspicious cloud model. This kind of handle can be effective heat insulation and prevent hot when people use. The filter screen is stainless steel, delicate and fine, can divide small tea leaves, make the tea become more clear. By the way, there is a small note -- The Ruyao tea set has some of the loom lines around it. Without a careful look, it is hard to find. And after using many times, it will become clear and obvious, forming a wire texture. This is the characteristic of the tea set, not a defect. The lines will not affect the use of the tea set, so that I don't worry about this.
Umi Tea Sets is an online retailer specializing in high-quality porcelain tea sets, including authentic Yixing teapots and a variety of ceramic tea sets. With over 13 years of experience in the industry, the company offers a large selection of exquisite tea wares designed for both practical use and aesthetic appeal. Their product range caters to tea enthusiasts and collectors, providing items that reflect the rich cultural heritage of tea-drinking traditions, particularly from Japan and China. The company emphasizes customer satisfaction by offering free worldwide shipping, a 7-day money-back guarantee, and various discounts for bulk purchases. Umi Tea Sets aims to meet the needs of adults who appreciate the art of tea, whether for personal use or as gifts. By focusing on quality and customer service, Umi Tea Sets has established itself as a trusted source for tea sets and related products in the global market.
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